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    Murray’s Law

    | Sydney, Australia | At The Checkout, Top

    (I work at a complaints and returns desk. We generally get a few unreasonable and abusive customers each day, so we’ve developed a very effective tactic for dealing with them.)

    Me: “Hello, how can I help you today?”

    Customer: “You guys are idiots!”

    Me: “I’m sorry to hear that. What seems to be the problem?”

    Customer: “Look at this receipt! Look at it!”

    (He holds up a receipt for a purchase; it looks normal enough.)

    Me: “Is there a problem with it?”

    Customer: “God, you’re so dumb! Look how faint the ink is! I can barely read it! You want me to go blind?!”

    Me: “Ah, well, it looks like the printer’s ink was running a little low, and it can look faded because of that. Would you like me to reprint it so you can read it?”

    Customer: “NO! Then you’ll just get away with it! Stupid idiots!”

    (The customer starts getting worked up and begins a rant full of swear words and physical threats. I realise what the situation calls for.)

    Me: “I am terribly, terribly sorry sir. That looks like Murray did it. What an idiot!”

    (This stops the customer’s rant in his tracks and looks at me, breathless.)

    Customer: “…Murray?”

    Me: “Yes, Murray! He’s always causing problems for customers like you. It’s really unfair. I’ll deal with it right now.” *calling out* “Murray? Come here!”

    (As per protocol, the nearest male coworker who isn’t busy comes over to play the role of Murray.)

    Male Coworker: “Yes?”

    Me: “How dare you upset this customer! You’re fired! Get out!”

    Male Coworker: *acts dejected* “I’m so sorry…”

    (“Murray” shuffles off looking like he’s about to cry, and once out of sight gets right back to work.)

    Me: “There we are, sir. You don’t have to worry about that sort of thing happening ever again. The customer always comes first, and we take complaints very seriously. Have a nice day!”

    Customer: “Wow, you guys are really great! Thanks, and good riddance to that idiot Murray!” *leaves*

    (This isn’t simply to avoid confrontation; our manager estimates that using the “Murray” tactic to placate customers like this saves us nearly an hour of verbal abuse each day, so we have more time to actually help the customers who need it.)

    Aisle Never Make Cents

    , | New Brunswick, Canada | Money

    (I am working the cash one busy day. A customer is disputing the price of some items.)

    Customer: “Well, the sign said these were 3 for $1. That’s why I was buying them.”

    Me: “I’m sorry, madam, but these are $1.25 a piece…they always have been. Would you still like to purchase them?”

    Customer: “Well, the sign on the display has them at 3 for $1. I want them, but at that price.”

    Me: “Madam, I can see the display from here and I don’t see the sign you are referring to. In fact, I set up that display myself last night. I can assure you there are no such signs on the display. Would you still like to purchase the items?”

    Customer: “Look, it’s right there! Can you not see? It says everything on that shelf is 3 for $1!”

    Me: “I’m sorry, but I still don’t see the sign to which you are referring madam.”

    Customer: “IT’S RIGHT THERE ON THE TOP! The green and yellow sign with number 3 on it!”

    Me: “You mean the sign that says aisle 3?”

    Customer: “Exactly! Now…oh…”

    (The customer turns beet red and remains silent for the rest of the transaction. When the next customer in line comes up, she speaks.)

    Next Customer: *joking* “If that’s what the signs on each aisle mean, I think I’ll do all my shopping in aisle 7!”

    A Lose-Snooze Situation

    , | Vancouver, Canada | Technology

    Customer: *rushes into the store* “I need a battery.”

    Me: “Sure, what type of battery do you need?”

    Customer: “It’s for my home alarm system. It’s not working because the battery is dead.”

    Me: “Okay, do you know what size or type of battery it uses?”

    (I show him the various sizes: AA, AAA, C, 9 Volt, etc.)

    Customer: “I don’t know. These all look the same.”

    Me: “Could you bring in the one that is not working and I will match it up with the correct one to ensure you purchase the correct one?”

    Customer: “You mean, bring the dead battery here?”

    Me: “Yes.”

    Customer: “I can’t do that! It’s for my alarm system. If I take the battery out, it won’t work. The battery is dead, so my alarm is not working!” *leaves*

    Eau De Hoo Ha

    | Clarksville, IN, USA | Rude & Risque

    (A elderly woman approaches the counter and I greet her.)

    Me: “Hello, ma’am. Would you like to try a sample of our new fragrance?”

    Customer: “Actually, I was looking to buy some Juicy Cooter.”

    Me: “I’m sorry, what?”

    Customer: “It’s my granddaughter’s birthday. It’s coming up and she said she wanted that new Juicy Cooter perfume.”

    Me: *trying not to laugh* “Oh you mean Juicy Couture? Yes, we carry that.”

    Customer: “No, not the French one! Just show me your Juicy Cooter!”

    2 Good 2 Be True

    , | Miami, FL, USA |

    (I am working in the young men’s department of a large department store. My department contains athletic clothing, including swimwear. A customer is looking at a large rack of bathing suits that are on clearance.)

    Me: “Hello, how are you, sir?”

    Customer: “Fine, thank you. I can’t believe all these bathing suits are so cheap!”

    Me: “It’s officially the fall season, so all of our bathing suits are reduced for clearance.”

    (The customer mumbles something about $2.00 and hands me the suit he’s holding, which is made by one of the most expensive brands we carry.)

    Me: “I’ll be happy to check the price for you.”

    (I walk to the register, which is nearby, and check the price. It rings up for $39.00.)

    Me: “Sir, this suit is on sale for $39.00.”

    Customer: “The price tag says it’s $2.00.”

    Me: “It was originally $78.00, but now it’s $39.00.”

    (I point to the price tag, which very clearly in large numbers says the original price and the reduced price.)

    Customer: “No, it says ‘Now 2.’ Two dollars, see?”

    (He points to the tag, which has a very tiny number 2, much smaller than where it says $39.00, under the word “Now”.)

    Me: “I see. That just means it’s the second reduction. The price is $39.00.”

    Customer: “Well, that’s confusing! You shouldn’t put that it’s $2.00. They all say they’re $2.00. I don’t want to pay more than $2.00!” *leaves in a huff*


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