I work in a large department store that has a café inside. Customers who are members of the store get one free hot drink per day. An older customer and her daughter walk up to me at the entrance of the café.
Customer: “You’re all thieves! The membership fee went up!”
Me: “Yes, I am aware that the annual fee went up by $5. It’s to keep up with the costs of—”
Customer: “I don’t care what it’s for! You’re all thieves, and I want to cancel my membership!”
Me: “I am sorry to hear that, ma’am. If you go to the membership desk, you can—”
Customer: “I am going nowhere! You will cancel my membership for me right now!”
I’m not supposed to, but since I also work the membership desk, and the terminals we all use have access to all the same systems, I am able to log into the membership database from my terminal at the café entrance.
Using their information, and between apologetic looks from the customer’s adult daughter, I am able to cancel the membership.
Me: “That’s all done for you, ma’am. Since the annual payment isn’t due until the end of the month, you’ll be able to use your current membership until the thirty-first, and after that it will expire.”
With that, the customer gives “Hmph!” and storms off.
I would have never thought about her again, but then, a few months later, I recognize the same bad attitude when she storms in again (once again, daughter in tow) and starts kicking up a fuss about having to pay for her coffee.
Customer: “Members get free drinks! Why am I being charged for this coffee?!”
Me: “Ma’am, you told us a few months ago that you wanted to cancel your membership.”
Customer: “I don’t remember that. I’m not paying for my coffee!”
Me: “Ma’am, only members get free hot drinks, and I do recall that—”
Customer: “No. If I don’t remember it, then it didn’t happen.”
Customer’s Daughter: “Mom, I was with you. I remember it.”
Customer: “You’re mistaken. I don’t remember doing it, so it didn’t happen — simple as that. I want to complain to your manager; you’ve misplaced my order and you’re trying to shift the blame on to me.”
Customer’s Daughter: “You will do no such thing.” *To me* “I’m sorry, you’re fine. And before you start feeling sorry for her thinking this is dementia or something, don’t. She’s been like this my whole life.”
Customer: “Stop interfering! You’re making me look bad!”
Customer’s Daughter: “No, Mom, you’re doing that just fine on your own.”
Customer: “This is the last time we go shopping together!”
Customer’s Daughter: “Until you need a ride again, and then you’ll just ‘not remember’ that you said that?”
I backed away from the argument; it seemed like it was going to go on for a while…
Related:
Oh, No! If It Isn’t The Consequences Of My Own Actions!