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    Above And Beyond The Call

    , | Norway |

    (I talk to customers that call us for information about their debt. An old man, probably around 80 years old, calls.)

    Me: “[Company name], you are speaking to [name]. How can I help you?”

    Caller: “Yeah, hi. I just took some of my wife’s pills by mistake. Is that dangerous?”

    Me: “Sir, I work at a debt collection agency. I can’t give you a good answer to that.”

    Caller: “What? Why not? I need help with this. Who can I call if you can’t help me?”

    Me: “You should problably call your doctor or an ambulance, if you need one.”

    Caller: “All right, what is my doctor’s name and number?”

    (I search for local doctors by looking at his area code. We have caller ID.)

    Me: “Try [number].”

    Caller: “Thank you!” *hangs up*