October Theme Of The Month: Halloween!

Has No Fortitude For Longitude, Part 8

| AZ, USA | Extra Stupid, Geography, Money

Me: “Thank you for calling [Credit Card Services]. I’m [My Name]. How can I help you?”

Customer: “I want to make a payment.”

(I take payment.)

Customer: “Am I late?”

Me: “Unfortunately, yes. The cut off time is midnight Eastern Time. But I can look into the late fee for you.”


Me: “Excuse me?”

Customer: “I’m in Texas! It’s not midnight where I am!”

Me: “I understand that, but we go by eastern time—”

Customer: “That’s just a made up rule!”

Me: “Sir, time is not a made up rule…”

No Fortitude For Longitude, Part 7
No Fortitude For Longitude, Part 6
No Fortitude For Longitude, Part 5

I Physically Despair

| CA, USA | Crazy Requests

Me: “It appears you’re going to have to get your title notarized at a local bank for us to transfer that title out of your name.”

Customer: “You mean I have to do something physical outside of the house?”

Not Speaking The Same Language

| Wilmington, NC, USA | Bizarre, Language & Words, Technology

Caller: “It says select a language. What do I do?”

Me: “Select your language.”

Caller: “So if I go to another country, I can change it to their language?”

Me: “You could but you’re still going to be the one using the phone so you would probably still want to leave it on a language you speak.”

Caller: “Oh, okay.”

The Refund Is Complimentary

| USA | Awesome Workers, Crazy Requests, Money

Customer: “I don’t like my free gift; it looks cheap. I want to return it.”

Customer Service Representative: “I am sorry to hear that. However, it was a complimentary gift. It was included free of charge.”

Customer: “It’s just ugly! It is a piece of crap. I don’t want it. I want a refund.”

Customer Service Representative: “If you wish to return it you will have to ship it back at your own expense. As I said, it was complimentary. BUT, I guess if you want to continue insulting it, it will negate the compliment. Be as rude to it as possible. Problem solved. Consider yourself refunded. Have a nice day!”

Time Zone Phone Home

| Dallas, TX, USA | Extra Stupid, Geography

(The customer places an online order and wants to change some items, but it isn’t showing up yet. I tell the customer to call back in an hour to be able to check it.)

Customer: “So on what time are you located?”

Me: “Eastern time.”

Customer: “So, at what time I have to call back?”

Me: “In an hour.”

Customer: “So what time over here would that be?”

Me: “…”

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