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  • Wise To The Pennywise

    | Dallas, TX, USA | At The Checkout, Math & Science, Money

    (I am a customer waiting in line. There is only one register open, and the woman before me with her five grown children only has five items. The cashier gives the woman her total.)

    Customer: “That’s not right. You didn’t add the coupons.”

    Cashier: “I did, ma’am. They were on [item #1] and [item #2]. The coupons do not apply to already discounted items.”

    Customer: “But it should be less. You’re cheating me out of $1.20!”

    Cashier: “Ma’am, your coupons did apply. You had two of them and they went to the two items not on sale. The other three items were on sale.”

    Customer: “This isn’t fair! You see me with these kids?” *she gestures to her five grown children wandering around the aisle* “I have to feed them tonight! I need that money! You are cheating me!”

    Cashier: “Ma’am, I can go over the receipt with you to show you exactly how the register calculated your total. Or I can return the items if you need the money.”

    Customer: “No! I know I am right!”

    (This goes on for 15 minutes, with the line behind me building. A manager is called up to explain that there was no error, but the customer keeps insisting. The manager tries to get the cashier onto another register to help the line, but the customer is refusing to let anyone leave their spot.)

    Customer: “You’re cheating me out of my money! I should call your head office. You are cheating a poor mother so she can’t feed her kids. You should be ashamed of yourself.”

    Me: *fed up* “Ma’am, if it’s that big of a deal, I’ll give you $1.20 to cover your purchase. In fact, we can start up a collection. Everyone! This poor woman is unable to pay for some of her order, and she needs every penny that she can to feed her kids. Let’s ignore the fact that all of them are holding iPhone 5s and the three young ladies have Coach and Gucci bags that are probably worth more than what any of us make in a month. This woman can’t afford to feed them, and is spending her money on general crafting supplies. Who would like to help me pay for the $1.20 that she can’t cover on her purchase?”

    (The customer starts fuming and stomps off without her items; her wide eyed kids walking behind her in shock. I was called up to the register a moment later.)

    Cashier: “Thank you…”

    Me: “No need. I have dealt with b****es like that for years. I’ve always wanted to do that and not worry about getting fired!”

    No Button To Get Out Of This One

    | San Antonio, TX, USA | Bizarre, Theme Of The Month

    (I’m in an arts and crafts store where they wear white polos and green aprons, wearing my light blue local theme park uniform. I’m approached by a foreign customer.)

    Customer: *heavy Indian accent* “Can you show me where the buttons?”

    Me: “Oh, sorry, I don’t work—”

    Customer: “BUTTONS. Can you show me where the buttons?!”

    Me: “I could grab an employee.”

    Customer: *stares at me expectantly*

    Me: “Uhhm. Right this way.”

    (I proceed to show him where I was pretty sure the buttons were. He thanks me and I walk off. Figure it was easier than the truth!)

    This Is Why We’re In A Recession, Part 34

    | OR, USA | At The Checkout, Extra Stupid, Money

    (I’m next in line at a chain arts and crafts store. Everyone who shops here complains about how long the lines always are, and how there are never any employees around, but I think it’s more because there is ALWAYS a difficult customer at the front of the line.)

    Customer: “I’d like to do an even exchange, this ribbon for this yarn. I don’t have a receipt for the ribbon.”

    Cashier: “Well, we don’t do exchanges without a receipt, but I can do a return on the ribbon and then we can use the money you’ll get back toward the yarn.”

    Customer: *death glare at the cashier* “Fine.”

    Cashier: “It looks like you’ll get $2.61 back for the ribbon. I’ll just put that toward the yarn if that’s okay?

    Customer: “Yes.”

    Cashier: “Okay, and the yarn comes out to $2.51. So you’ll actually get a dime back!”

    Customer: “WHAT?! I TOLD YOU I WANTED AN EVEN EXCHANGE! WHY ARE YOU SO STUPID?!”

    Cashier: “Ma’am, this is just the price of the yarn. I have nothing to do with it. It’s in your favor. You’re getting money back.”

    Customer: “WHY WOULD I WANT MONEY BACK?! I HATE THIS STORE! EVERYONE HERE IS SO INCOMPETENT!”

    (Everyone in line stares in confusion as she storms out of the store with the yarn and not the dime. As I’m next in line, the cashier looks at me.)

    Cashier: “Well, then. Looks like you get a 10-cent discount on your purchase, miss! I hope that’s okay; I know money’s so darn inconvenient these days!”

    Related:
    This Is Why We’re In A Recession, Part 33
    This Is Why We’re In A Recession, Part 32
    This Is Why We’re In A Recession, Part 31

    Online And Over The Line

    | USA | Crazy Requests, Money, Technology, Theme Of The Month

    (I work in a craft store with two entrances; each entrance has multiple registers. I am on the register called ‘side door.’ At the time of this transaction, I am a new hire and am highly concerned with not breaking company policy about coupons.)

    Me: “Hello, did you find everything all right?”

    Customer: “Yeah, thanks. Do you have any coupons right now?”

    Me: “Yes, there’s currently a 40% off of one regular priced item going on right now.”

    (At this point, I haven’t realized that she was asking me if I had any coupons with me at the register, which I don’t. Employees are required to throw them away if we don’t scan them from a phone.)

    Customer: “Okay, great, I want to use it on [item].”

    Me: *after scanning the item* “All righty, because this item is your highest priced, regular priced item, the coupon should work.”

    (The customer starts typing on her smartphone, and I finish ringing up the items she put on my counter. When she looks up, she stops me to examine the items.)

    Customer: “Oh. That one’s not on sale?”

    Me: “No, it’s not.”

    Customer: “Okay. Can I use a coupon on that one too?”

    Me: “Unfortunately, no. It’s only one of this kind of coupon per transaction, per customer, per day. I’m sorry.”

    Customer: *suddenly getting irate* “Okay, I don’t have the money to be spending on these both.” *she has trouble deciding on which item to keep, and a line starts to form behind her, making her even more irate* “Look, is there any way you can let it slide? Other cashiers have let it slide before…”

    Me: “I’m really sorry, but I can’t use two of this kind of coupon in the same transaction for the same customer.”

    Customer: *with an impatient sigh* “Fine, you know what? I’ll just take this one.” *she goes back to texting while I take the item off of the transaction*

    Me: “Okay, I can scan your coupon for you, ma’am.”

    Customer: *with an are-you-stupid look* “You said you had a coupon.”

    Me: “Oh, um… I can pull this week’s coupon up on your phone for you? Unfortunately, I don’t have any back here.”

    Customer: *now very annoyed, for no real reason that I understand; she also refuses to let me see the screen of her phone to navigate the badly designed store website* “Okay, so how do I do that?”

    Me: “In the browser, go to [site name].”

    (I radio in for backup, not because the line is long, but because I know that pulling the coupon up on the site takes a while. The customer shoots me an annoyed look when I do this.)

    Customer: “Okay, I’m on the site, now what?” *she’s taken an imperious tone with me by now*

    Me: “There should be a small icon in the corner of the screen you can tap that gives you a popup side-bar menu-thing.”

    (I watch as she struggles with this, again asking if I can help her navigate the site and again getting refused.)

    Customer: “Okay, so what do I tap on now? Weekly Ad?” *she sounds extremely irate, impatiently glaring at me when she has the chance*

    Me: “I’m not really sure, but that should be the right thing, unless you see a ‘coupons’ button?”

    Customer: “I don’t see a coupons button.”

    Me: “Oh, okay, it’s in the weekly ad, then. Sometimes the site acts differently on different phones, depending on whether or not you have the app—”

    (I get told over radio that there’s no backup for me, and the line continues to pile up and my customer gets more agitated.)

    Customer: “Look, I don’t need you to lecture me right now about this. Just tell me how to get the d*** coupon!”

    Me: *taking a slow breath of air to calm my nerves, as this is my first angry customer* “Okay, once the screen loads, tap on the right side that says coupons.”

    Customer: *irritated, taking offence to the deep breath* “I don’t like your tone. I want you to call your manager.”

    (I call my manager, who tells me that she’ll be a couple minutes because of the store being busy and so few of us employees to keep up with the rush.)

    Me: “Unfortunately, the store is a little busy and my manager won’t be here for a little bit. I’m sorry.”

    Customer: “Yeah, sure, whatever. Make excuses.”

    (The customer manages to pull up the coupon after I help her a little more, continuing to give me death glares.)

    Me: “Okay, that brings your total down. Your receipt is in your bag and a coupon for next week. Have a good rest of the day.”

    (The customer just glares at me, then seeing my manager who just walked up behind me and paling a little, gives me a half-a**ed threat to write me up online and literally flees the store.)

    Manager: *to me* “Okay, so, what just happened?”

    (I explain the situation, while my other customers patiently wait for me.)

    Manager: “All righty, then. Don’t worry, she won’t be writing anything. She was just having a bad day.”

    (My manager left, and the rest of my customers were very polite and sweet for the rest of the day. It’s been almost five months since that incident, and no, I never did get a bad online review from it.)

    Crime Has Reached A Tipping Point

    , | YK, Canada | Criminal/Illegal, Extra Stupid, Money

    (I’m at a local fair selling my arts and crafts. One of the things I do is make pins on the spot for people, and I have a sample of each pin design on display on a board. They’re very popular with kids as they’re only $2 each, so there are a few kids at the table. Most are pretty young, but this one was about 10.)

    Older Kid: “Can I have a pin of [design]?”

    Me: “Sure! $2 please!”

    Older Kid: *puts a $5 bill on the table*

    Me: “Okay, just one second. Let me just make it for you!”

    (I make the pin, and then hand it to the kid and pick up the $5.)

    Me: “Here you go, kiddo! Let me just get you your change!”

    Older Kid: “Thanks!” *he looks at the board, then suddenly grabs a display pin and RUNS from the table*

    Husband: *sitting next to me* “… Did he just steal a pin?”

    Me: *holds up the $5 bill* “Looks more like he tipped us!”

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