My friends and I travel by train from our town to a big city to go to a gaming convention. It’s the second year we’ve done it, and it’s a lot of fun, but the actual travel is a bit tiring. Nevertheless, we manage to make it to the convention center in good time and with all our gear.
Or so we thought.
Friend: “I don’t have my convention badge.”
Some back-and-forth more or less confirms that he left it on the train somehow, but the convention rules are clear: no badge, no admittance. We’re at a bit of a loss until we remember the glory of instant communication and contact the convention through their official social media address.
Good news! We’re told that if [Friend] goes to the Will Call desk, they’ll give him a new badge.
He gets in line, explains the situation, and is summarily told that they don’t have any extra badges and can’t give him one. He tries to explain again, even showing the replies that he got from the social media account, but their hands are tied; they have rules and they can’t do anything about it. They are very apologetic, but we eventually determine that they literally don’t have any extra badges. They have the badges for people coming to the Will Call desk and that’s it. Giving one of them to my friend would result in someone else not getting their badge, and that’s not acceptable to either us or them.
We’re all pretty upset; the big draw of the convention for the three of us is going together, and if he can’t get in, we’re not going to leave him behind no matter how much he insists that we do it. Disheartened, he explains his experience through the social media account and gets a surprising response.
Social Media: “Where are you right now?”
Friend: “I’m… at the entrance, near the Will Call booth?”
About two minutes later, the business manager of the company that runs the convention (aka the guy who organizes, runs, and markets the convention) walks up.
Business Manager: “[Friend]?”
Friend: “Uh… yes?”
Business Manager: “Enjoy the show.”
And with that, he handed a badge to my friend and walked off without another word, leaving us completely flabbergasted at the actions of the absolute top guy who most likely had a TON of other stuff to do on the opening day of a 50,000-person convention.
He didn’t even let us thank him before he took off!