November Theme Of The Month: Black Friday!

Just A Little Closer…

, | Oregon, USA | Uncategorized

(A customer purchased a copy of a popular anti virus program. About 2 hours later I received a phone call.)

Me: “Thank you for calling ****, how can I help you?”

Customer: “I just bought a **** anti virus program from your store, and it’s not working.”

Me: “What about it isn’t working? Did you install the program?”

Customer: “It’s not interfacing with my system.”

Me: “Not…interfacing? I’m not sure I understand what the problem is.”

Customer: “I set the box next to my computer, and it’s not doing anything at all. Nothing is happening on my computer! This program is defective.”

Me: “Um…well, you have to open the box and insert the CD into your computer, then install the program before it will run.”

Customer: “WHAT?! How do I do that?”

Me: “…”

Straight Into The Lion’s Den

, | Israel | Uncategorized

Customer: “Hi, can you help me?”

Me: “Sure, what seems to be the problem?”

Customer: “I have Windows on my computer and it’s not booting up properly anymore.”

Me: “Did you buy the PC here?”

Customer: “No.”

Me: “Did you buy Windows here?”

Customer: “No.”

Me: “Then I’m afraid I can’t really help you with that.”

Customer: “Look here, you sell Windows. I downloaded and installed Windows, and it’s not working. You’re supposed to help me.”

Me: “Let me just get it right. You’ve downloaded a copy of Windows, installed it and now it’s giving you problems.”

Customer: “Yes, and it’s your job to help me.”

Me: “Oh, okay. Here’s Microsoft Israel support phone number. Call them and tell them exactly what you told me.”

It Happens More Often Than You’d Think

, | Vancouver, BC, Canada | Uncategorized

(I just started working at a computer store, so my trainer has a phone call on speaker so I can listen in.)

Lady: “You sold me a faulty piece of s*** laptop!”

Trainer: “What seems to be the problem, ma’am?”

Lady: “The ¬†f***ing thing won’t open!”

Trainer: “Have you tried turning the laptop around, and opening it from the other side?”

Lady: “Oh.” *click*

Personally, I Prefer Pokey ‘Pods

, | Sacramento, CA, USA | Uncategorized

(Working in a popular electronics store set in between an extremely rural area and a sprawling urban landscape, we get all types…)

Customer:“Y’all got dem thirty two jiggabit touchee pods?”

Living On The Edge, Part 2

, , | Philadelphia, PA, USA | Uncategorized

Me: “Thanks for your purchase. Would you please sign anywhere on the receipt?”


Me: “Anywhere.”

Customer: “But there’s no line!”

Me: “That’s right–the printer doesn’t draw a line for this type of receipt, so just sign anywhere on the receipt.”

Customer: “Anywhere?”

Me: “Anywhere.”

Customer: “But there’s no LINE!”

Me: *facepalm*

Living On The Edge