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    Straight Into The Lion’s Den

    , | Israel |

    Customer: “Hi, can you help me?”

    Me: “Sure, what seems to be the problem?”

    Customer: “I have Windows on my computer and it’s not booting up properly anymore.”

    Me: “Did you buy the PC here?”

    Customer: “No.”

    Me: “Did you buy Windows here?”

    Customer: “No.”

    Me: “Then I’m afraid I can’t really help you with that.”

    Customer: “Look here, you sell Windows. I downloaded and installed Windows, and it’s not working. You’re supposed to help me.”

    Me: “Let me just get it right. You’ve downloaded a copy of Windows, installed it and now it’s giving you problems.”

    Customer: “Yes, and it’s your job to help me.”

    Me: “Oh, okay. Here’s Microsoft Israel support phone number. Call them and tell them exactly what you told me.”

    It Happens More Often Than You’d Think

    , | Vancouver, BC, Canada |

    (I just started working at a computer store, so my trainer has a phone call on speaker so I can listen in.)

    Lady: “You sold me a faulty piece of s*** laptop!”

    Trainer: “What seems to be the problem, ma’am?”

    Lady: “The ¬†f***ing thing won’t open!”

    Trainer: “Have you tried turning the laptop around, and opening it from the other side?”

    Lady: “Oh.” *click*

    Personally, I Prefer Pokey ‘Pods

    , | Sacramento, CA, USA |

    (Working in a popular electronics store set in between an extremely rural area and a sprawling urban landscape, we get all types…)

    Customer:“Y’all got dem thirty two jiggabit touchee pods?”

    Living On The Edge, Part 2

    , , | Philadelphia, PA, USA |

    Me: “Thanks for your purchase. Would you please sign anywhere on the receipt?”

    Customer:¬†”Anywhere?”

    Me: “Anywhere.”

    Customer: “But there’s no line!”

    Me: “That’s right–the printer doesn’t draw a line for this type of receipt, so just sign anywhere on the receipt.”

    Customer: “Anywhere?”

    Me: “Anywhere.”

    Customer: “But there’s no LINE!”

    Me: *facepalm*

    Related:
    Living On The Edge

    Bad Customer Tip #103: Pull A Clark Kent

    , | Buenos Aires, Argentina | Top

    (A man on his mid-forties shoves a DVD case on the counter, while yelling at me. Keep in mind that I’m wearing glasses.)

    Customer: “This DVD doesn’t work, G** D***it! I want a refund!”

    Me: “Okay… what seems to be the problem?”

    Customer: “I don’t know, it doesn’t work!”

    (I open the case and check the surface of the DVD. It was so scratched that it was nearly white instead of purple, and it even had a dry fingerprint of something that looked like peanut butter.)

    Me: “Um… sir?”

    Customer: “WHAT?!”

    Me: “I can’t give you a refund for a product that has been damaged by the customer.”

    Customer: What?! The disc is fine! I want a refund!”

    Me: “Sir, the disc is damaged, and I cannot give you a refund.”

    Customer: “I want to speak to the manager!”

    Me: “Of course.”

    (I walk away to the back of the store, take off my glasses, and walk to the counter again.)

    Me: “Yes, what is the problem?”

    Customer: “YOUR POOR EXCUSE FOR A SALESMAN WON’T–”

    (He suddenly figures it out.)

    Customer: “F*** THIS S***!” *continues swearing while he storms out of the store*


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