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    The Logic Is Weak In This One, Part 2

    , | New Jersey, USA | Uncategorized

    (I’m ringing up a fairly high-end video card for a customer.)

    Me: “That’ll be $211.98 please…”

    Customer: “But the display showed it as $49.99.”

    Me: “Are you sure it was this card? This is a fairly new card.”

    Customer: “Yes, I picked it up, and it says the price is $49.99 below it.”

    Me: “Can you show me?”

    (We walk over to the video cards, and he shows me where he picked it up from. The shelf is marked $49.99, and it is the same manufacturer. However, it is a lower end card than the one he is holding.)

    Customer: “See, $49.99!”

    Me: “Sir, that price is not for that video card. You’re holding this one…”

    (I point to another shelf with the video card he picked up; it’s priced at $199.99.)

    Customer: “Well, it was on this shelf, so it was advertised at this price and you have to sell it to me for that.”

    Me: “I’m sorry for the confusion, sir, but sometimes customers pick things up and then don’t return them to their proper location.”

    Customer: “That’s not my fault! It was on this shelf, so you should sell it to me for $49.99.”

    Me: “Sir, how do I know it wasn’t you who put it on that shelf? Or for that matter, that it was on that shelf at all?”

    Customer: “…”

    Me: “So, do you want the $49.99 one instead?”

    Customer: *defeated* “Yeah…”

    Related:
    The Logic Is Weak In This One

    I’m A Mac, With Reinforcements

    | Urbana, IL, USA | Top

    Customer: “How much is this iPod Touch thingy?”

    Me: “$229, sir.”

    Customer: “Now, I’ve heard that these things can get the internet, right?”

    Me: “That’s correct.”

    Customer: “How does it get the internet without any wires?”

    Me: “Well, it works the same way a computer would; you can connect to any wi-fi netwo-”

    Customer: “WHOA! Wi-fi? I can’t use wi-fi!”

    Me: “…”

    Customer: “Haven’t you heard?”

    Me: “…no?”

    Customer: “Wi-fi is what causes cancer. People are getting cancer more and more because we keep expanding our wi-fi networks. I’m only safe because of this!”

    (He pulls out a pendant he was wearing as a necklace under his shirt. It is a cylindrical white plastic container with a radioactive sticker on it.)

    Customer: “This thing right here protects me! It’s protecting you right now too!”

    Me: “Oh…OK…”

    Customer: “Yeah. Inside of this, there’s a thing that goes faster than the speed of light!”

    (He starts to flap his arms wildly in a circle to demonstrate ‘faster than light’, while making a ‘whoosh’ sound.)

    Me: “…cool…”

    Customer: “YEAH IT IS! On TV they try to tell us that things can’t travel faster than the speed of light, but I know that’s garbage! They just want us to get cancer. You NEED to get one of these things, man!”

    Me: “Um…yeah. Well, I’m sorry about the iPod then, is there anything else you need help with?”

    Customer: “What? I want the iPod!”

    Me: “I thought it would give you cancer?”

    Customer: “No. I’m PROTECTED.”

    Me: “…”

    Maybe It Got Chuck Norris’d

    | Leesburg, VA, USA | Uncategorized

    (A customer approaches the repair counter with a paper shopping bag, and I can hear stuff rattling around inside.)

    Customer: “I bought this computer here, and it’s broken. I want to return it.”

    (She dumps out the bag, and inside is a laptop that is broken completely in half.)

    Customer: “It was like this when I opened the box.”

    Me: “Okay… well, do you have the receipt, and the original packaging?”

    Customer: *hands me a receipt*

    Me: “Ma’am, this receipt is from three months ago.”

    Customer: “I know, I bought it three months ago but I just opened it today.”

    Me: “Well, do you have the original packaging?”

    Customer: “No, I threw it away.”

    Me: “So, let me get this straight. You opened the box, three months after buying the computer, and the laptop was broken in half, so you threw out the box?”

    Customer: “Yeah, I didn’t think I needed it.”

    Me: “I really don’t think you can return this.”

    Customer: “Alright, but you can fix it. It’s still got a manufacturer warranty.”

    Me: “I’m sorry, but manufacturer warranties don’t cover accidental damage, just defects.”

    Customer: “But it’s not accidental damage! It was like this when I bought it!”

    Me: “I find that really hard to believe, and so would anyone else. Nobody in their right mind would believe that it came out of the box like this.”

    Customer: “But why would I lie about that?”

    Me: “To get a free repair? I’m sorry, I just can’t do it. Your warranty does not cover accidental damage.”

    Customer: *thinks for a moment* “But what if it wasn’t an accident?”

    Me: “Excuse me?”

    Customer: “What if it wasn’t an accident? I did it on purpose. That’s not accidental damage.”

    Me: “…”

    Customer: “Hmmmmmmm?”

    Me: “Have a good day, ma’am.”

    Veni Vidi Visa: I Came, I Saw, I Went Home & Bought

    | Lawrenceville, NJ, USA | Top

    Customer: “I definitely think I want to buy this laptop.”

    Me: “That’s great, sir. If you just wait here, I can run back and get it for you right now.”

    Customer: “Oh, thanks, that would be great. And I also read something on your website about free shipping.”

    Me: “Yes…that’s true.”

    Customer: “So, do I get free shipping?”

    Me: “Um, that only applies to online orders. There’s no shipping if you buy directly from the store.”

    Customer: “Why not?”

    Me: “…because you don’t need anything shipped if you buy it in the store…”

    Customer: “Well, that’s stupid. Why would anyone buy it in the store when they can get free shipping online?”

    Me: “Uh…because they’re already at the store…?”

    Customer: “You know what? I think I’m gonna just go buy it online. And you should probably re-evaluate your free shipping policy. No offense, but it’s kind of stupid.”

    Me: “…”

    Diagnostic Scan Results: Crisp & Buttery

    , | North Somerset, UK | Uncategorized

    (A customer walks in and places a box on the desk in our repairs center.)

    Me: “Hello, how can I help you, sir?”

    Customer: “Can you fix this for me?”

    Me: *looking at box* “This is a toaster.”

    Customer: “Yes. Can you fix it? It’s broken.”

    Me: “I’m sorry, we only fix computers and computer peripherals here.”

    Customer: “But if you can fix computers, surely you can fix a toaster!”

    Me: “We don’t fix toasters, sir.”

    Customer: “Please? I’m sure it’s easy.”

    Me: “Even if we could fix it for you, you don’t have a repair warantee with us, so it would cost you ¬£50 just for us to look at it. You could buy two new toasters for that.”

    Customer: “¬£50?! What a rip-off! If it’s going to cost me that much, I’ll go elsewhere!”

    Me: “Have you tried the store you bought it from?”

    Customer: “Yes, and they wouldn’t fix it!”

    Me: “So you thought a computer store would?”

    Customer: *takes the toaster and walks out in a huff*

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