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    iNeed A Raise

    | Charleston, SC, USA | Technology

    Me: “Hi, how can I help you?”

    Customer: “My iPhone doesn’t work, and those idiots in the phone department couldn’t help me.”

    Me: “May I take a look?”

    Customer: “Here it is. It won’t make phone calls.” *hands it to me*

    Me: “Ma’am, this is an iPod Touch.”

    Customer: “That’s exactly what that dumba** in the phone department told me. God, are all you people stupid?! iPods look like this!” *holds up an iPod Classic*

    Me: “That’s an iPod Classic. These are the new touch screen ones. May I see the box it came in?”

    Customer: “What? Here, fine.” *hands me the box*

    Me: “Ma’am, can you read this to me please?”

    (I flip the box to where the label clearly says iPod.)

    Customer: “What, are you blind too?! It says iP-…oh. Oh! Well, don’t I feel like a b****.” *walks off*

    Next customer: “Whatever they’re paying you, it’s not enough.”

    Business Daze

    | Detroit, MI, USA |

    (The customer has a covered hardware issue. It’s the Tuesday before Thanksgiving.)

    Me: “I’m going to request that a replacement device be sent to you, free of charge. You should receive your replacement in 2 business days.”

    Customer: “I shouldn’t have to wait 2 business days! You need to make it arrive Friday!”

    Me: “I understand your frustration sir, but tomorrow is Wednesday and the second business day is Friday. Thursday is the holiday.”

    Customer: “You make it get here Friday!”

    Me: “Sir, Wednesday is one business day. Friday is two business days. You will have your replacement on Friday.”

    Customer: “Put your supervisor on!”

    Supervisor: *after greeting the customer and looking at the details for the replacement* “What can I do for you sir?”

    Customer: “That girl’s trying to teach me how to count!”

    Constant New Viruses Are Such A Strain

    | Maryland, USA | Technology

    Customer: “Can you recommend a perfect anti-virus to use on my computer?”

    Me: “At the rate viruses are coming out sir, there isn’t really any that protect your computer perfectly.”

    Customer: “So they don’t really work?”

    Me: “No, not really sir.”

    Customer: “Oh. Well, which one doesn’t work the least?”

    Assault And Battery

    | Massachusetts, USA | Extra Stupid, Technology

    Customer: “Hi, I think I have a problem with my computer. I tried fixing it myself, but now it’s just not booting at all. I’d like to have it backed up too while you’re at it, because I run a business and I can’t afford to lose anything.”

    (The next day, I call the customer.)

    Me: “Hello sir, was this the only copy you had for your business data?”

    Customer: “Yes.”

    Me: “Well, do you have any disgruntled employees that may have had access to your computer recently?”

    Customer: “No, why?”

    Me: “Well sir, the hard drive has been hacked at with what looks like a flat-head screwdriver, severing a connection on the bottom.  It appears very deliberate, and we wont be able to retrieve your data.”

    Customer: “Do you mean the battery?”

    Me: “No, sir, the hard drive.”

    Customer: “Oh. I thought that little round thing on the bottom of the hard drive was a battery. I was just trying to replace it. Well, I’ll just come in and pick that up.”

    Customer: “Very good sir.”

    (4 minutes later, he calls back.)

    Customer: “Just a quick thing, if my wife comes in, and asks about it, could you leave that part out?”

    Not Caught Up In The Web

    | Tucson, AZ, USA |

    Me: “Thank you for calling. This is [name]. How can I help you?”

    Customer: “My mother’s computer won’t connect to the internet.”

    Me: “Alright, Let’s see if we can figure out the issue.”

    (I spend five minutes troubleshooting the connection, and still can’t get it connected.)

    Me: “I can’t find anything wrong with your computer. Is it a desktop or a laptop?”

    Customer: “I don’t know. She’s in Florida, so I’ll have to call and ask her.”

    Me: “Okay, do you happen to know her internet service provider?”

    Customer: “Yes, it’s you guys.”

    Me: “Sir, we’re a repair center. Are you sure she has internet?”

    Customer: “Doesn’t it come free with the computer?”

    Me: “No, They stopped doing that a while ago.”

    Customer: “Figures. I’ll tell her!”

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