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    Paying It Forward

    | QC, Canada | Awesome Customers, Family & Kids, Top

    (I work as a secretary in a community center where children can attend day camps. They also have to pay in advance if they want to attend a special activity outside of the city. A mother calls.)

    Me: “Community Center, how may I help you?”

    Mother: “Hi! I know this must be difficult to do, since you have a lot to do with all the day camps, but I have a request.”

    Me: “Yes?”

    Mother: “Well, my daughter was registered for the activity that will be Friday on next week. I have already paid, but she won’t be able to go because we’re on vacation that week. I would like you to transfer her reservation to another child please.”

    (I think that she wants to get her money back, like most of parents when they call.)

    Me: “So you are asking me to give you back your money for this activity?”

    Mother: “No, no! Of course not! I know it’s a bit complicated, but I would like you to transfer the reservation to another child that would like to go there, but doesn’t have the money for it.”

    Me: “Oh, wow! Now I understand, and it’s very kind of you! May I have your name, your daughter’s name and your phone number so I can call you back—”

    Mother: “Oh! I don’t need you to call me back; just to know another kid will be happy makes me happy! But my daughter’s name is [name], so you can remove the activity in her file. Thank you very much for doing this!”

    Parents Need Guidance

    | Maple Grove, MN, USA | Bad Behavior, Family & Kids

    (A customer comes in with a couple kids, talking on her cell phone.)

    Customer: *to me* “Two.” *continues talking on phone*

    Me: “For the indoor playground today?”

    (The customer nods and holds out $20. I make sure to make eye contact with them, since she’s still talking on her phone)

    Me: “Okay, that will be $8.”

    (I take the $20 and hand her the change, and since she is clearly distracted, I also make sure to get her a receipt before I put the wristbands on the kids.)

    Customer: *to her phone* “She didn’t even tell me how much it was! She just took my money!”