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    D As In Duh, Part 2

    | Pennsylvania, USA | Language & Words

    Me: “You’ll also want to check out the Free Application for Federal Student Aid.  You can apply for that online if you have internet connection.”

    Caller: “I do. What’s the URL?”

    Me: “All right. It’s www dot ‘F’ as in ‘Frank,’ ‘A’…”

    Caller: “Sorry, how do you spell that?”

    Me: *confused* “…How do you spell what?”

    Caller: “Effasinfrank.”

    Related:
    D As In Duh

    Ph.Duh, Part 3

    | New York, NY, USA | Technology, Top

    (An older professor calls for help with his campus webmail. He is trying to open an email by checking the box. I show him how to click the subject instead. Lo and behold, the email opens.)

    Professor: “Well, that worked. But that’s extremely poor design, you know. How was I supposed to know to click the words?”

    Me: “Well, I’m glad we could help you figure it out.”

    Professor: “This is ridiculous. Not a single other email works like that! This is the only one I’ve ever seen where you have to click the words, not the checkbox.”

    Me: “Actually sir, that’s standard design for webmail. But now that you’re able to open your email—”

    Professor: “I use [email provider] at home and it doesn’t work like this! How come yours is different from [email provider]?”

    Me: “I’m not familiar with [email provider]‘s webmail, so I’m afraid I can’t answer your question.”

    Professor: “You’re trying to tell me that EVERY other email is just like yours, and I’m telling you it’s NOT TRUE.”

    Me: “I’m sorry that I can’t explain the differences between our webmail and [email provider]‘s. Is there anything else I can help you with?”

    Professor: “Yes, you can GO DIE!”

    (He hangs up on me, and my boss, who overheard the conversation, is livid. She contacts the professor’s department chair to report him for harassing me, and the chair sent back his deepest apologies and assured us he would reprimand the professor. Justice!)

    Related:
    Ph.Duh, Part 2
    Ph.Duh

    Calling B.S. On Your B.S.

    | Michigan, USA | Liars & Scammers, Top

    Me: “Thank you for calling [university]. What can I help you with today?”

    Caller: “Yes, hi. I would like to know how to be an alumni. Like, how do I get the alumni membership of this university?”

    Me: “Well, ma’am, have you graduated from our university?”

    Caller: “No.”

    Me: “So you are still attending this university at the moment?”

    Caller: “No. I just want the benefits. I can get money off on my insurance, but I need you to make me an alumni officially.”

    Me: “Have you ever attended our university?”

    Caller: *impatient* “No! Can you just tell me how to do this?”

    Me: “Well, an alumni is someone who has graduated with an actual degree from the university. You cannot be an alumni unless you have graduated with a degree.”

    Caller: *silent*

    Me: “One of our degrees.”

    Caller: *still silent*

    Me: “Only graduates from our university can have our alumni benefits.”

    Caller: “What?!”

    Me: “You can’t be an alumni and have those benefits without graduating from here.”

    Caller: “What? I just want it for insurance. How come you can’t understand this?!”

    (This went on for another fifteen minutes before she gave up!)

    Ph.Duh, Part 2

    , | Grand Rapids, MI, USA | Extra Stupid, Technology, Top

    (I work at the college IT department. One day, I get a phone call from a professor.)

    Me: “Thank you for calling the help desk. How may we help you?”

    Professor: “My computer is making a beeping sound. I can’t get it to stop. Can you send someone to fix it?”

    Me: “Sure, I’ll be right over.”

    (I arrive at the professor’s office.)

    Professor: “I don’t understand why it is doing this. It has never done this before.”

    (I notice a rather large book on top of his keyboard.)

    Me: “Sir, you can’t leave objects on top of your keyboard. That is what causes the beeping.”

    (I remove the book.)

    Professor: *embarrassed* “Oh.”

    (This professor is the department chair of the Computer Science division of the college. He has a Ph.D in Computer Science.)

    Related:
    Ph.Duh

    Relatively Misspeaking

    | London, UK |

    Me: “Your next of kin is listed as your ‘cousin’s sister’?”

    Student: “Yes.”

    Me: “You do realize your cousin’s sister is still your cousin right?”

    Student: “No, it’s my cousin’s sister.”

    Me: “That’s still your cousin.”

    Student: “No, it’s my first cousin’s sister!”


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