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Another Tall Tale

, , , , , | Right | December 29, 2023

I work at a coffee shop. Our sizes are small, medium, and large. Plenty of people come into our shop and order as they would at another coffee shop chain where they wear green aprons. I always repeat their order back to them with our version of the size, mostly because I’m a bit snarky. And then, this happened.

Me: “What can I get for you today?”

Customer: “I’ll have a tall vanilla latte.”

Me: “That’s one small vanilla latte. Anything else?”

Customer: “NO! I want a large!”

Me: “Sure thing, sure. One large vanilla latte.”

After he left, my coworker and I looked at each other and rolled our eyes.

Coworker: “That’s not even how [Coffee Chain]’s sizes work.”

Revenge Is A Dish Best Served Milky

, , , , , , , | Right | December 27, 2023

A customer comes in and is immediately abrasive.

Customer: “You! Latte! Extra hot! Lactose-free!”

Me: “Absolutely! Would you like—”

Customer: “You heard my order. You don’t need to ask any follow-up questions.”

Me: “I was just going to ask what size, ma’am.”

Customer: “Do I look like someone who orders smalls?”

Me: “I honestly have no idea.”

Customer: *Tuts* “And that’s why you’re stuck in a minimum-wage job.”

Me: “So… a large?”

Customer: “Obviously!”

I put her order in and then go about making her drink. My coworker is also making some drinks for customers who ordered earlier, one of them being a latte. As this latte is not for her, my coworker pours in regular milk. The customer, watching like a hawk, sees this.

Customer: “It must have no lactose! Are you stupid?! Lactose-free!

Coworker: “Ma’am, this drink isn’t—”

Customer: “—isn’t adequate? I agree! Make it again!”

Me: “Ma’am, I am making your drink over he—”

Customer: “Be quiet, order boy. Your part here is done.”

Realizing it’s pointless to argue with this combination of entitled and combative, I just shrug and continue to make her latte. I place it on the counter.

Me: “Ma’am, your latte.”

The customer marches up, but in her ranting and raving, she grabs the drink that isn’t lactose-free.

Me: “Oh, ma’am! Wait, you—”

Customer: “Can you listen to my instructions, or are you just stupid?”

Me: “No, it’s just that you said you didn’t want lacto—”

Customer: “I told you to be quiet!

Me: “You know what, ma’am? You’re absolutely right. Have a good day.”

She left with the wrong drink. I said nothing. Nothing.

She’ll Probably Run Into This Problem Vegan And Again, Part 2

, , , | Right | December 26, 2023

Customer: “Is your honey croissant vegan?”

Me: “Uh… no, ma’am. It’s made with butter and honey.”

Customer: “Oh, but those are okay!”

Me: “Those are okay if you’re a vegetarian, but not if you’re a vegan.”

Customer: “Oh… what’s the difference?”

Me: “The difference between…?”

Customer: “Vegetarian and vegan?”

Me: “Uh… a vegetarian doesn’t eat meat, and a vegan doesn’t eat any product that’s produced by an animal, like dairy products or honey.”

Customer: “Oh… I thought it was a brand.”

Me: “A brand?”

Customer: “Yeah, my friend said they lost weight on the vegan diet and that you had a lot of vegan products. I wanted to try the vegan products.”

Me: “Ma’am, vegan means a choice to not eat certain things. It’s not a brand.”

Customer: “I see.”

Me: “So, what would you like?”

Customer: “Is the chocolate cake vegan?”

Me: “…no, ma’am.”

Customer: “Oh. I’ll have that anyway. I’ll start my diet tomorrow.”

Me: “Of course, ma’am.”

Customer: “Will you have vegan products in tomorrow?”

Me: “We have vegan products now. The brownies are vegan.”

Customer: “So, I’ll lose weight with the vegan brownies?”

Me: “Ma’am, they’re not healthier because they’re vegan. They’re just not made with animal products.”

Customer: “I see.”

I’m beginning to think that when she says, “I see,” it means the opposite.

Customer: “Is your meatloaf vegan?”

Me: “No. That contains meat.”

Customer: “This is so confusing. You should sell vegan products.”

Me: “We do, ma’am, just not the meat or dairy products.”

Customer: “Can you call the vegans and ask them to ship some?”

Me: “Call the vegans?”

Customer: “The company. The vegan company. It’s really bad that you don’t keep their products in stock.”

Me: “Ma’am, once again: vegan isn’t a brand or a company. It’s the name given to a person who chooses not to consume meat or animal products.”

Customer: “I see.”

She did not see.

Related:
She’ll Probably Run Into This Problem Vegan And Again

Americano-No-No

, , , , , , | Right | December 23, 2023

I work in an independent coffee shop that sources beans from all over the world. Our customers are used to being offered different blends.

Customer: “One Americano.”

Me: “Yes, sir. We’re offering Colombian or Ethiopian blends today. Would you like me to describe the flavors?”

Customer: “What? No! I want American coffee! American! None of that foreign s***!”

Me: “Sir, we don’t have any coffee that comes from the United States. I think last month we had some Royal Kona, but—”

Customer: “I said Americanooooo! American!”

Me: “Sir, an Americano means a shot of coffee in water. It doesn’t mean the coffee itself is from the United States.”

Customer: “You have no idea what you’re talking about! Just get me my Americano!”

I decide to choose my battles and just charge him for a normal Americano. I pour some beans into our grinder as it’s running low and, unfortunately, the customer sees the label.

Customer: “That bag says Colombia! Are you stupid?! I said I wanted American!”

Suddenly, my manager comes rushing over.

Manager: “Sorry, sir, we’re out of ‘American’ right now. This coffee is from British Columbia in Canada. Will that do?”

Customer: *Sniffs* “Fine. I’ll accept it for now, but next time, you’d better have American!”

The customer takes their coffee and I turn to my manager.

Me: “Great, now he thinks he can come back here and get coffee made in the United States!”

Manager: “I’ll make sure we have some Kona in stock from now on. But when you’ve been in this business as long as I have, you learn not to lose sleep about the opinions of racists who are stupid enough to think that Canada is tropical enough to grow coffee…”

When The Coffee Isn’t The Only Bitter Thing Being Served

, , | Right | December 18, 2023

A woman comes in with a pretty simple order, but sure enough, I make it “incorrectly,” according to her. So, I make another one, very pleasant, as this happens fairly routinely, and hand that over with some personal apologies.

This is the 5:30 am shift, so it’s busy and there isn’t a lot of time for pandering, so this is an extra effort on my part.

She just sips it, looks at me, and says: 

Customer: “Well, it’s no wonder you’re the one in this equation wearing an apron.”