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    The American Way Is Closed

    | Portland, OR, USA | Bizarre, Politics

    (It’s store policy to have employees in the store 30 minutes before opening and 45 – 60 minutes after close to prep, clean, etc. We closed about 10 minutes ago and I am mopping the eating area. A customer bangs on the door. We’re required to interact with customers, even after close, so I go and crack the door open.)

    Customer: “What the h***? I need a coffee. Let me in.”

    Me: “I’m sorry, sir. We closed 10 minutes ago. All of our coffee has been dumped and the machines are going through a cleaning cycle.”

    Customer: “What? What are you doing here then?”

    Me: “We have to clean the store and set up for tomorrow morning after close every night.”

    Customer: “Seriously? They make you stay after close?”

    Me: “Well, yes. We can’t clean the equipment while serving customers.”

    Customer: “That’s monstrous! That’s slave labor!! I’m writing corporate about this!”

    Me: “Sir, they still pay us… it’s standard procedure.”

    Customer: “It’s horrible! I’m so sorry! This isn’t the American way!”

    (He leaves, then, still mumbling about the ‘atrocity’ of our situation.)

    Can Give An Inch In A Pinch

    | Edmonton, AB, Canada | At The Checkout, Food & Drink, Rude & Risque

    (I’m a barista at a well known coffee chain. I only work the opening shift, which means I’m at the store at 5:30 am. This customer comes in around 6:15 am.)

    Me: “Morning. What can I get for you?”

    Customer: “Americano.”

    Me: “Sure. Do you need room for cream?”

    (I think he answers no. I make the Americano, and fill the cup to the top, leaving no room for cream.)

    Me: “Here’s your Americano. Have a great day!”

    Customer: “You call this room?”

    Me: “Sorry! I must have misheard you. I can pour some out for you, if you’d like.”

    Customer: “Yes, please. Pour out about an inch.”

    (I pour out a good inch of the beverage and hand it back to the guy.)

    Customer: “You call this an inch? Clearly men have been lying to you your whole life, dear.”

    (He immediately walks away, while I stand there, suffering from shock.)

    Manager: “Did he just say what I think he said?”

    Will Have To Wait For The Correct Answer

    | IN, USA | At The Checkout, Food & Drink, Theme Of The Month

    (I have just finished at the doctor’s office and talk my mom into taking me to get some coffee. We decide to go through the drive-thru as I need to get back to school and her to work. She is driving and I’m riding shotgun.)

    Cashier: “What can I get for you today?”

    Mom: “Two coffees, please.”

    Cashier: “That’ll be [total]. Please pull around to the window.”

    (As there is a long line, it takes about 10 minutes before we finally get to the window.)

    Cashier: “Sorry about the wait.”

    Mom: “Oh, I’m doing fine. How about you?”

    (At this, the cashier gets a deer-in-the-headlights look as he does not know how to respond to this break in the conversational cycle. I, however, am cracking up.)

    Mom: *looks at the cashier and then at me* “What’s so funny?”

    Me: “Mom, he said sorry about the wait.”

    Mom: “Oh! I thought he said ‘how are you.’” *turns to the cashier* “I’m sorry. You can laugh at me if you want…”

    Meatballs-Out Crazy Request

    | CT, USA | Crazy Requests, Food & Drink

    (The building out of which I have operated my shop for the last 2.5 years was originally built as an Italian restaurant. The restaurant went out of business over a decade ago, and my coffee shop is only the latest in a string of businesses that have occupied the property since then.)

    Me: *answering the phone* “Good afternoon, [Coffee Shop].”

    Caller: “Oh, um, hi… This is going to sound a little stupid…”

    Me: “No, don’t worry. What can I help you with?”

    Caller: “Well, my name is [Caller], and I just really loved [Original Restaurant]‘s meatballs and sauce. I was wondering if you still had any, or if you knew how to get some?”

    Me: *speechless*

    Caller: “They were just so good! Do you know where they might have opened up again?”

    Me: “No… Not at all.”

    Caller: “Oh, that’s disappointing. What a shame. They were just so good. I—”

    Me: “All right. Well, if that’s all, I—”

    Caller: “But they were just so good!”

    Sorry, Please Chai Again

    | Olympia, WA, USA | At The Checkout, Food & Drink, Liars & Scammers

    (I am working in a new coffee shop on campus that is very busy at certain times of the day. We start to notice a professor pulling a scam on us at our peak times. Every day she waits until we are really busy. She waits with her friend in line but does not order anything. Then, after ‘waiting’ a while, she demands to know where her drink is. Several students are pulling this scam as well. We put up a sign that says you have to present your receipt, and make sure we tell everyone that orders. All the scams stop, except one.)

    Professor: *slamming her hand over and over on the pickup counter* “Where is my chai!? Where is my chai!?”

    Coworker: “Do you have your receipt?”

    Professor: *indignant* “No.”

    Coworker: “Then you don’t have a chai.”

    (She never tried to pull the scam on us again!)

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