(A customer with her toddler comes into the store while I’m working on another customer’s order.)

Customer: “I want to know if your peanut butter cookies have nuts in them.”

Me: “Yes, yes they do.”

Customer: “Oh, well my son is allergic to nuts. Do you have any that don’t have nuts?”

Me: “You could try the oatmeal raisin.”

Customer: “No, he doesn’t like raisins.” *picks up a different cookie*

Me: “Um, those are white chocolate macadamia nut, which also have nuts in them.”

Customer: “Well do you have anything that is nut-free here?!”

Me: “We have cakes with fruit in them, muffins, bagels, croissants and scones. Would he like those?”

Customer: “You people don’t care about my child!” *storms out of the store, child in tow*

Me, to coworker: “How is he still alive?”

Coworker: *shrugs*

Me: “I have a tall mocha.”

Customer: “That’s me, thanks.”

Me: “Thanks! Have a good one!”

(She returns in less than a minute with a disgusted look on her face.)

Customer: “What is this?!”

Me: “That’d be a mocha latte.”

Customer: “Does it have espresso in it?”

Me: “Yes. ”

Customer: “Ugh, this is the worst thing I have EVER put in my mouth!”

Me, without a beat: “Ma’am, I highly doubt that.”

Related:
Bad Dum Dum *Chhh*

(I work at a coffee shop that is NOT a certain well-known coffee empire. Our company name is clearly displayed out front, on the menu, on the register, on our aprons and we generally don’t look a thing like the other company.)

Customer: “I’d like a medium mocha.”

Me: “Okay, that’ll be $3.26.”

(The customer pays, and comes to the end of the bar to pick up her drink.)

Customer: “Wait a second. This isn’t Starbucks.”

Coworker: “Nope, we’re *** Coffee.”

Customer: “Well, never mind. I wanted Starbucks. Give me my money back.”

Coworker: “I have your drink ready… give it a taste, and if you still don’t like it, we’d be happy to refund your money. ”

Customer: “NO! Just give me my money back! This isn’t Starbucks! I wanted Starbucks!”

Me: “Um, okay…”

Me: “Hi, what can I get for you?”

Customer: “Can I get a 16 oz. coffee in a 12 oz. cup?”

Me: “No. We can’t do that here.”

Customer: “What are you talking about? They do this for me every time I come here!”

Me: “I’m sorry, but there’s no way we can put 16 oz. of coffee in a 12 oz. cup.”

Customer: “Yes you can! You’ve always done it!”

(The customer’s friend was standing next to her at the time.)

Customer’s friend: “Um, I think you meant a 12 oz. coffee in a 16 oz. cup.”

Customer: “… ooooh. Yeah, that’s what I meant!”

Me: *facepalm*

Me: “Tall latte on the bar.”

(The latte does not get claimed.)

Me: “We’ve got a tall latte up here, ready for pickup.”

(The latte still does not get claimed. We make drinks for a few other customers, giving it a few more minutes.)

Me: “Okay, last call for a tall latte, if nobody claims it we’re pitching it.”

(The latte once against does not get claimed.)

Me: “Okay then…”

(I pour the drink down the sink.)

Me, to a coworker: “I bet that in less than 30 seconds, we’ll get someone asking about a tall latte.”

Woman, exactly 0.0001 seconds later: “Hi, was there a tall latte?”

Me: “Okay, that’ll be $2.00.”

Customer: *shocked* “What? The sign said $1.85! How can it be $2.00?”

Me: “Yeah, $1.85 plus 15 cents for tax.”

Customer: *sighs loudly and opens up her Chanel bag to take two dollars out of her Gucci wallet*

Me: “What can I get you?”

Customer: “I want coffee, but I don’t want any caffeine in it.”

Me: “So you want decaffeinated coffee?”

Customer: “No, I want regular coffee. I also want you to take the caffeine out of it.”

Me: “I’m sorry, ma’am, but you’ll have to buy decaf if you don’t want any caffeine.”

Customer: “Just gimme that coffee, and make sure to take the caffeine out.”

(She turns her back for a moment to rummage through her purse. I pour her a cup of decaf anyway.)

Me: “Here you go, ma’am!”

Customer: “Did you take the caffeine out?”

Me: “Yep!”

Me: “Good morning, sir, what can I get for you?”

Customer: “Ehhh…I’ll have a coffee.”

Me: “Excellent choice, sir. What kind of coffee? Our menu’s up there on the board if you’d like, or perhaps our house coffee?”

Customer: “What other kind of COFFEE is there? This IS a coffee shop, right?”

Me: “Well sir, we are a specialty coffee shop, and have many different varieties. If you’d like–”

Customer: “NO! This is so STUPID! Why would anyone bother having DIFFERENT kinds of coffee!”

Me: “…”

Customer: “Ha ha! Just kidding. I always wanted to do that.”

(He skips out of the store. Yes, skipped. Keep in mind this is a middle-aged man.)

(I work in a coffee place that has “special” names for their sizes. Since no one can ever get them right, I just started saying small, medium and large to make it easier.)

Customer: “I’ll have a vanilla latte please.”

Me: “Sure. Would you like the large?”

Customer: “Yeah. That’s the small, right?”

(A woman had been coming in every day and paying for venti drinks with all the trimmings using service recovery coupons. This went on for about a year and a half, and finally we were told to stop taking them from her. They were old, we had never given any to her, and she could not have acquired so many of them legitimately.)

Me: “I’m sorry ma’am, but we can’t take any of these coupons, they’re outdated.”

Coupon Lady: “…but I use these all the time. They always take them!”

Me: “They’re outdated. There are new ones now, and we’re not allowed to take the old ones anymore.”

Coupon Lady: *pays for her drinks, leaves*

(The next day Coupon Lady returns with her husband and tries the same thing.)

Me: “I’m sorry, I told you yesterday, we will not accept any more coupons from you.”

Husband: “I want to speak to your manager.”

(I go and get a manager; the husband commences shouting at manager.)

Manager: “You’ve been using these coupons almost daily since this location opened. We are not going to accept them anymore.”

Husband: “We know the man in charge! WE GOT THESE FROM THE HEAD GUY!”

Manager: “Sir, if you’d actually gotten these coupons from the man in charge, you would know that the man in charge here is a WOMAN.”