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    Coffee As Hot As Your Temper, Part 2

    | Aberdeen, Scotland, UK |

    Customer: “An extra hot latte, please.”

    (I make her drink, place it on the counter, and go to enter it into the till. I notice her touching the side of the mug and frowning.)

    Me: “Is something the matter?”

    Customer: “This is cold. I wanted it to be extra hot.”

    Me: “Ma’am, that is an extra hot latte. The contents are very hot. The mug is insulated so you don’t scald your hands.”

    Customer: *still touching the sides of the mug* “I don’t care. I want it extra hot. Make it again!”

    Me: “Ma’am, if it’s cold, go ahead and stick your finger in it, or taste it. I assure you, it’s very hot.”

    (She sticks her finger in angrily. She yelps loudly and pulls it back out.)

    Me: “Is that hot enough? As I said, the mug is insulated.”

    Customer: “That’s irresponsible! How can you tell the drink is hot?!”

    Related:
    Coffee As Hot As Your Temper

    Real Numbers, Imaginary Common Sense

    | Los Angeles, CA, USA | At The Checkout

    (Our store recently installed numerical locks on our doors due to vandalism. They are a minor annoyance, but usually not a huge issue.)

    Customer: “Can I get the code to your restroom?”

    Me: “Yes, sir, it’s 81818.”

    Customer: “I’m sorry, what was the number?”

    Me: “It’s 81818.”

    Customer: “I’ll never remember that. I need to hear it in real numbers. Can you tell me the code using real numbers please?”

    Me: *confused* “It’s eight-one-eight eighteen.”

    Customer: “No, that’s still not a real number. I need it in real numbers.”

    Me: “Why don’t I just write it down for you?”

    Customer: “No, it’s eighty-one thousand, eight-hundred and eighteen. Was that so hard?!”

    Waiting For Opportuniteas

    | Chicago, IL, USA |

    (I am making a lot of drinks. I place a drink on the counter and shout “green iced tea” so the owner of the drink can pick it up. A woman sitting with her husband at one of the tables, without any drinks, speaks up.)

    Customer: “Is that a free iced tea?”

    Me: “Green.”

    Customer: “No, is that a free iced tea?”

    Me: *enunciating* “Green.”

    Customer: “Oh, sorry, I thought you said free, like someone had left it. I was like ‘I’ll take it!” *laughs*

    Me: “What was your drink?”

    Customer: “Oh, we didn’t order drinks. We were just sitting here…”

    Mocha Chocolata Nah Nah

    | California, USA |

    Customer: “Can I have a hot chocolate but with coffee in it?”

    Me: “So, would you like a mocha?”

    Customer: “No, no, no! I said I wanted a hot chocolate with coffee!”

    Me: “Okay.” *makes a mocha, and all is well*

    A Little More Empathy, A Little Less Entropy

    | Australia | Food & Drink

    (I have just finished making a coffee order and I call out the number the customer was given. No one comes to pick up the order, so I call the number two or three times before the customer finally comes up to the counter to pick up her order. After a few seconds, she returns.)

    Customer: “This coffee is cold!”

    Me: “It’s been sitting here for a few minutes. I called it out a couple times but no one came to pick it up.”

    Customer: “Well, this is cold! Perhaps you should only have competent people make coffees!”


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