Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Making A Mute Point
    (2,412 thumbs up)
  • April Themed Story Giveaway: Creepy Customers!
    Submit your story today!

    A Big Mouth Deserves A Big Mocha

    | Columbia, MO, USA | Food & Drink

    (I’m working the drive thru at a coffee shop.)

    Customer: “I’d like a mocha.”

    Me: “Certainly, what size on that?”

    Customer: *screaming* “MOCHA!!!”

    Me: “All right, go ahead and pull forward…”

    The (Percolating) Patience Of A Saint

    | Colorado, USA | Food & Drink, Top

    (I manage a well-known chain coffee location. We had a minor price increase on some items about a month before.)

    Me: “Good morning, sir. What can I get you today?”

    Customer: “Medium coffee.”

    Me: “Sure, that will be $2.17.”

    Customer: “Two…WHAT?!”

    Me: “$2.17?”

    Customer: “When did that start? It was two dollars even!”

    Me: “I’m sorry, sir. We had a minor price increase about a month ago.”

    (At this point, the customer has paid and received his drink and is now holding up the line.)

    Customer: “I haven’t stopped drinking coffee in the last month! It’s been two dollars and that’s what it is! I don’t know where you get off charging me more all of the sudden, but that’s just crap!”

    Me: “Sir, our prices are set by corporate and we have no control, so I’m sorry if you don’t like the price. I can give you a refund if you don’t want the drink, but the lady behind—”

    Customer: “Don’t tell me what to do!! I want this coffee! Look, I’ve already put my face on the cup!”  

    (He then emphasizes the point by mashing his mouth into the lid.)

    Customer: “…and you have my money! Oh…and you’re ‘Sorry’? Do you know what that means in the dictionary?!”

    Me: “Yes, sir.”

    Customer: “No, you frickin’ don’t! It means you aren’t worth anything and that’s what I think of this place. It’s SORRY!”

    (During this final tirade, he is waving his cup around and it’s apparent that the woman behind him is afraid one of us will be splashed.)

    Me: “Sir, I apologize for your confusion. If you don’t like the prices, you don’t need to spend your money here. You have my apology, so please take your coffee and have a great day.”

    (He stares at me blankly for a moment and then wheels around and storms out. The woman who was behind him steps up to the counter. Surprisingly, she reaches out to shake my hand.)

    Next customer: “I don’t know how you stayed calm during that. He almost hit you with hot coffee! I just wanted to shake the hand of a saint before I got my latte!”

    Pot Calling The Coffee Bad

    | Waterbury, CT, USA | Food & Drink

    (We have a paid membership program at our store that allows members to take additional savings when purchasing stuff from our cafe.)

    Me: “Hi, may I help you?”

    Customer: “Yes, I was here about three weeks ago and got a cup of coffee. I’m not a member, so I got the bottom of the pot and it tasted disgusting.”

    Me: “I’m sorry to hear that, sir—it was mere coincidence.”

    Customer: “Well, I had to throw it away! As I was leaving, I heard you ask the customer behind me if he was a member. Because he was, you told him you’d make a fresh pot of coffee for him! Do you discriminate against all of your non-members?”

    Me: “Excuse me?”

    Customer: “I want you to make me a fresh pot of coffee right now.”

    Me: “Sir, we don’t discriminate here. Again, it was most likely just coincidence. Why don’t I get you a cup and have you fix it the way you like it? If it doesn’t taste good, then let me know before you leave and I’d be more than happy to make a fresh pot of coffee.”

    (I get him his coffee and he pays for it. After he goes to put his cream and sugar in it, I stop him on his way back before he leaves.)

    Me: “How’s your coffee, sir?”

    Customer: “Wow, the coffee here is really good! I work in a restaurant and hate when customers come back and complain, so I try not to be that type of person myself. Thanks for the coffee!”

    Now We Know Why She Needs Decaf

    | Greensboro, NC, USA | Food & Drink

    (I work at a national coffee chain, and am answering the drive through.)

    Me: “Hi, welcome to [café]. What would you like today?

    Customer: “I want a skinny latte!”

    Me: “Okay, just to clarify, skinny means nonfat and sugar-free. What sugar-free syrup would you like?”

    Customer: *huffing* “No syrup! I just want a skinny latte!”

    Me: “Um, okay, so just a nonfat latte, then. What else can I get for you?”

    Customer: “No, no, no! I just want a skinny latte, nonfat and sugar-free!”

    Me: “Okay, a skinny latte, then. What size would you like?”

    Customer: “Tall! You got that? And make it decaf! A DECAF TALL SKINNY LATTE! Gaaahhh!”

    Weekend Roundup: Kids Say The Awesomest Things

    , , , , | Not Always Right Archives | Roundups

    Introducing Weekend Roundups: each week, we’ll be featuring some of our favorite stories from the Not Always Right archives.

    Kids Say The Awesomest Things! This week, we share five stories that show that kids are not only our best customers, but can be an employee’s best friend!

    1. Ah, Children:
      A misbehaving customer gets put in the time-out corner…by a toddler.
    2. They Swim Where The Sun Doesn’t Shine:
      When Blade meets The Little Mermaid, awesome ensues.
    3. Making A Hug(e) Difference:
      Every store needs a kid like this…seriously, can Not Always Right adopt this boy?
    4. Vocabulary, Meet Veracity:
      Proof that kids hear everything parents say.
    5. They Grow Up Too Fast:
      When the rubber hits the road, Ultimate Driving Machines come in all sizes.

    Page 22/56First...2021222324...Last