November Theme Of The Month: Black Friday!

Bitter About The Caramel

| TX, USA | At The Checkout, Food & Drink, Health & Body

(I work for a well-known coffee chain, and we have our fair share of crazy customers. One morning, a customer storms up to the counter where a relatively new coworker is running the register.)

Customer: “This is wrong! Remake this immediately!”

Coworker: “I’m sorry about that. Can you help me understand what you did want? I see here that we made you a white mocha with caramel.”

Customer: “I came through the drive through and I said I wanted caramel! You didn’t give me f****** caramel!”

Coworker: “I can fix that for you. Would you prefer caramel drizzle or the syrup?”

Customer: “I want caramel!” *she then thrusts the cup at my coworker, sending it skidding across the counter top* “There’s no caramel in my cup!”

Coworker: *opens the cup* “Oh, they put drizzle on here, instead of the syrup. I got you. Just a moment.”

Customer: “If you weren’t so f****** stupid and could do your f****** job right the first f****** time, I wouldn’t have to come back for such a stupid f****** reason!”

(At this point, I’m about to step in despite being tied up at the window, but my coworker bursts into tears and starts sniffling.)

Coworker: “I am genuinely sorry about this. Please, let me fix this for you. It won’t take but a minute—” *she goes to remake the drink, with the customer oddly quiet and hovering at the hand off* “—Here, please, taste this. I want you to be happy with your beverage.”

Customer: *takes the drink, takes a sip, shoves something into my coworker’s hand, and all but runs out the door*

Me: “Are you okay?”

Coworker: *turns to me, her eyes super red, sniffs once, and wrinkles her nose* “My allergies are wreaking havoc on my sinuses and eyes. Can I go take some medicine?”

Me: “You’re sure you’re fine?”

Coworker: *straight out grins* “Absolutely. I got us a five dollar tip! AND I gave her decaf!”

Trouble Brewing, Part 7

, | VT, USA | Food & Drink

Customer: “Do you have iced tea?”

Me: “Um, yes, we have lots of kinds of iced tea. Are you looking for a single-serving bottle or for a big bottle?”

Customer: “What? No, I just want iced tea.”

Me: “Um, okay, sure. There are a lot of coolers around the store that hold chilled drinks. You can find some at the other end of this aisle here, or at the other end of this one here, facing the meat and seafood. Or there are big bottles held at room temperature in the juice aisle, or—”

Customer: “No, no. What? I just want some iced tea! Some iced tea, just like you have the iced coffee!” *he gestures to some large self-service carafes which hold strong coffee to be poured over cups of ice*

Me: “Oh, you mean you want it to be brewed in-house? I’m sorry; we don’t sell it that way here.”

Customer: “No, I don’t want it brewed in-house. What?”

Me: “Okay, so you want a bottle of iced tea?”

Customer: “No! I just want to buy a cup of iced tea!”

Me: “Uh, okay… I’m sorry, I’m really trying to understand you, but I’m just not sure what you’re asking for. Sometimes a store sells iced tea in bottles, and they’re packaged somewhere else and then we just sell them. Sometimes a store sells iced tea that they’ve brewed themselves on the premises. We only sell it in bottles that come from outside companies. There’s a cafe down the block that might sell it homemade, if that’s what you want. I can give you direc—”

Customer: “I just find it incredible that you really don’t sell just plain iced tea.”

Me: “Sir, I didn’t say that. We have plenty of iced tea.”

Customer: “I want you to stop looking at me like I’m insane for trying to get some plain iced tea!”

Me: “I’m sorry! I’m just trying to figure out how else a store could possibly sell iced tea. You don’t want it brewed elsewhere and bottled and shipped here, and you don’t want it to be brewed here in the store—”

(At this point my customer turned around and walked away, still looking completely pissed off.)

Trouble Brewing, Part 6
Trouble Brewing, Part 5
Trouble Brewing, Part 4

A Big Fat Irony

| Denmark, Aarhus | Bad Behavior, Food & Drink, Health & Body

Customer: “Hi, I would like one skinny latte, please. No sugar.”

Me: “I am sorry, ma’am. We don’t have nonfat milk, but I can make you a latte with skimmed milk which only has 0.5% fat.”

Customer: “Ugh, no thanks. That is still too much.”

Me: “Well, I am sorry, ma’am. Is there anything else I can help you with?”

Customer: “Yes, I would like a chocolate cream cake, and can you cut it into pieces so I can eat it in the bus?”

Blow The Lid Off

, | MI, USA | Bizarre, Crazy Requests, Food & Drink

(I am covering drive-thru on my own for a little bit, due to extreme traffic at our front counter. I take a woman’s order, make her drink, and cash her out. When handing the coffee to a customer, I hold it on the top so they can get a grip on the cup itself. It makes it a lot easier for the customer, and it means that our hands don’t touch and cross-contaminate.)

Me: *hands the woman her coffee* “Have a—”

Woman: *glares at me* “You touched the lid. You can never touch my coffee lid.”

(I made her coffee. Which includes putting the lid on, and writing how much cream and sugar I put in it.)

Me: *too puzzled to speak*

Woman: “You can never touch my coffee lid. Now I need a new one. DOMED.”

(I grab her a different lid (my hand touches it, and it doesn’t bother her), and pass it out to her. She tsks at me, and drives off, repeating ‘You don’t ever touch my lid.’ She’s a regular customer, and she does this to everyone.)

His Manliness Is The Cream Of The Crop

| MD, USA | At The Checkout, Awesome Customers, Food & Drink

(I am a customer waiting in line at a coffee shop:)

Server: “Good morning, sir. What can I get you?”

Guy Ahead of Me: *very gruffly* “I don’t know. I hate all these choices. Just gimme a plain, brewed coffee. Black. And don’t put any of that sissy stuff in it. I don’t want flavors or whipped cream or any of that crap.”

Server: *a little taken aback, but polite* “Okay, sir.”

Me: “I’d like a double, tall, non-fat latte and, because I’m secure in my masculinity, add some whipped cream.”

(She gave me a discount.)