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  • Had It Up To Their Neck With Bad Customers
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    Not Just Coffee That Is Perky

    | London, England, UK | Awesome Customers, Food & Drink, Top

    (I work as a barista while my coworker is on the till. It is the lunch rush and we have a queue of about 15 people. We have been working nonstop for several hours and so are running out of supplies and mugs. I am currently finishing an order for a lady—Customer #1—and preparing to make drinks for the next elderly gentleman—Customer #2.)

    Customer #2: *loudly* “I can’t believe how slow this service is! It’s absolutely ridiculous! I’ve only come in here for a cup of coffee!”

    (He continues to moan in this manner. I set up the saucers and cutlery for Customer #1.)

    Customer #1: *HUGE smile on her face* “Look how hard these girls are working! They are working nonstop! How long are you here until young lady?”

    Me: “6 pm.”

    Customer #1: “Oh, dear! That’s quite late!”

    Me: “It’s alright, really. Today hasn’t been so hectic.”

    Customer #1: “Well, you girls really do work hard. It’s to be commended!”

    Me: “Thank you very much! Enjoy your drinks and have a nice day!”

    (I move on to Customer #2, who by this point has shut up and is looking at the floor. I make his drinks and finish his order and he doesn’t say a word. That lady really perked me up for the rest of my day and it’s nice to see my work is appreciated by some! Thank you!)

    Not Just Coffee To Grind

    | New York, NY, USA | Bad Behavior, Holidays, Themed Giveaway

    (It is the day after Christmas and my parents have recently flown in for the holidays. We are in line in Starbucks, which my parents do not frequent much back home. My elderly parents are telling the barista the order for 4 of us. The fact that my mother needs to repeat the order to the cashier so that it may be rung up is initially lost on her.)

    Cashier: “What are you having?”

    My Mom: “Oh, no, the other man is taking care of us already.”

    Cashier: “Yes, I know, but what are you having?”

    My Mom: “He’s already taken care of us, but thank you.”

    (A group of three rude women have formed behind us.)

    Rude Woman #1: *to my mom, rudely* “They want to know what you already ordered so they can ring you up.”

    My Mom: *to rude woman #1* “Oh, I have to repeat my order?”

    Rude Woman #1: *rolls her eyes* “Yes.”

    (My mom begins to repeat her order but has trouble remembering everything. Her reciting of the order has taken under 30 seconds. Another woman in the group behind us, Rude Woman #2, begins to stamp her feet, making fun of my mother to rude woman #1 and #3, loud enough for everyone else to hear, complete with more eye rolling and many statements of “Ugh, oh my god!” I get sick of hearing this and dart my eyes in her direction. The eye contact shocks her, and she goes quiet.)

    Me: *to Rude Woman #2* “I would appreciate you not being so rude during the holidays. If you don’t like your 60 second wait, there is literally another Starbucks a few feet away from this one.”

    (Rude Woman #2 is shocked and does not know what to say to me. Instead, she turns to her two other rude cohorts.)

    Rude Woman #2: “Ugh! What?!? I didn’t even do anything! Oh my god!”"

    (The three of them stay quiet after that.)

    Not So Sweet On Sugar Or Honey

    | IL, USA | Bigotry, Language & Words

    (I was born and raised in the country, and my area uses terms such as ‘honey’, ‘sweetie,’ and ‘dear’ to speak to everyone, including strangers. It’s just how I talk. I am taking care of a customer in the coffee shop.)

    Me: “Hey, sugar, how can I help you today?”

    Customer: “I don’t want sugar.”

    Me: *chuckling* “Sorry, honey, I didn’t mean that. How can I help you?”

    Customer: “Excuse me?”

    Me: “Umm… how can I help you?”

    (The customer places her order, but seems very agitated. I turn on my sweetest smile and small talk.)

    Customer: “Look, can I just get my d*** coffee, please?”

    Me: “Sure, coming right up, babe!”

    Customer: “Are you a lesbian?”

    Me: “Um… no?”

    Customer: “Then why were you just hitting on me?”

    Me: “I’m sorry?”

    Customer: “Why did you just call me babe and try to ask me out?”

    Me: *chuckling* “Oh, I’m sorry, that’s just how I talk. I don’t mean anything by it; I was raised in a family that uses terms of endearment in everyday conversation.”

    Customer: “Oh, so you’re a hillbilly?”

    Me: “Um, kind of, yeah… I’m from the country.”

    Customer: “Well, that explains so much!”

    Me: *a little hurt, but still smiling* “I’m sorry if you took offense; I didn’t mean anything by it. Just trying to be friendly.”

    Customer: “I don’t need you to be friendly, I am certainly not your friend, thank you very much. I need you to do your d*** job. Don’t call people ‘sweetie’ or ‘honey’. Only idiots do that, and it’s really f***ing rude.”

    Me: “Oh, I’m sorry, ma’am. I didn’t realize that it was. No one has ever said that to me before.”

    Customer: “Ugh, don’t call me ‘ma’am,’ either. What do I look like, some old lady?”

    Me: “I’m sorry, miss, I didn’t mean anything by it.”

    Customer: “Oh my god, did you go to some idiot academy or something? Do you not see the ring on my finger?” *proceeds to flash her ring*

    Me: “Well, what do you want me to call you?”

    Customer: “My d*** name! Is that so f***ing hard?”

    Me: “How would I know your name? I’ve never met you before, and you never told me.”

    Customer: “Well, you should’ve asked! So rude and dumb! There’s just no respect for people anymore!” *stalks away*

    (She leaves me standing there, dumbfounded and upset. Later, I asked my boss if I’d get in trouble. Thankfully, my boss told me she’d have a few choice names to call that lady the next time she came in!)

    Follow The Trail Of Cookie Crumbs

    | Pittsburgh, PA, USA | Bizarre, Criminal/Illegal

    (I am working in a ‘Mom & Pop’ coffee shop, where things are run by an owner who is hardly around and no managers. Baristas only work with coworkers on the morning shift. This takes place on a weekday afternoon with only me working and few customers around.)

    Customer: “It’s my birthday. I get something for free, right?”

    Me: “I’m sorry, sir, but we don’t do that here.”

    (The customer points to brownies, which are our most expensive pastry item.)

    Customer: “I can get one of those for free, right?”

    Me: “I’m sorry, but we just don’t give free items to people on their birthdays.”

    Customer: “But it’s my birthday!”

    Me: “Maybe Starbucks down the street has that sort of item. We’re a privately owned Mom & Pop coffee shop, and our owner doesn’t offer that sort of thing.”

    Customer: “Get your manager. He’ll give it to me.”

    Me: “He’s not around at the moment.”

    Customer: *points to brownies again* “How much are those?”

    Me: “$2.25.”

    (The customer wanders away. I see him meander over to some other customers enjoying their coffee at a table and strikes up a conversation with them. This isn’t unusual, as our coffee shop is quite a neighborhood social spot. After a few minutes, he begins talking to another customer. Then, he comes back to counter.)

    Customer: *dumps load of change on counter* “How much will this buy me?”

    (I realize that he had been hitting up the other customers for change. I suddenly realize that there is something very off about this customer, and am a bit scared, but because I am alone I decide the best thing to do is help him and get him out of the coffee shop as quickly as possible.)

    Me: *counting* “You have about $3.00.”

    Customer: “What can that buy me?”

    Me: *points to menu* “Anything under $3.00 on that menu.”

    Customer: *points to brownies* “Can it buy me that?”

    Me: “Yes.”

    Customer: *points to cookies* “Can it buy me that?”

    Me: “Yes.”

    Customer: “Okay, I’ll take one of those and one of those.”

    Me: “I’m sorry, but cookies are $1.40. With the brownie it will cost you $3.65. You don’t have enough money for both. But you can buy two cookies.”

    Customer: “Okay. I’ll take that.” *points to cookie* “Can you microwave it for me?”

    Me: “I’m sorry, but we don’t have a microwave. I can put it in the convection oven for you.”

    Customer: “You don’t have a microwave?”

    Me: “No.”

    Customer: points to toaster* “Put it in there.”

    Me: “In the toaster?”

    Customer: “Yeah.”

    Me: *reluctantly* “Alright.”

    (As I toast the cookie, the customer pulls out a cellphone and plays around with it.)

    Customer: “I’ll sell you this cellphone for $15.”

    Me: “Thanks, but I already have a cellphone.”

    Customer: “But then you’d have two cellphones!”

    Me: “I can’t afford another one, thanks.”

    Customer: *punching some buttons on cellphone* “Hey, what’s your number?”

    Me: “I’m sorry, I don’t give that out to customers.”

    Customer: “You’re a cute girl. I’ll show you a good time.”

    Me: “I already have a boyfriend.”

    Customer: “So?”

    Me: “Uh, no thanks.”

    (The cookie pops up from the toaster, which I put in a bag and take to the counter to give to the customer. That’s when two cops enter from the coffee shop’s front door and two cops enter from the coffee shop’s side door, surrounding the customer.)

    Cop: “All right, buddy, you’re coming with us.”

    Customer: *reaches for cookie and change* “All right, I just need to get my stuff.”

    Cop: “She’ll hold onto it for you. Just come outside now.”

    (The customer leaves coffee shop with cops, where he is handcuffed and taken away. Another cop comes back in to explain that he had been panhandling in all of the stores on our street, acting just as erratic as he had in our coffee shop. Several of the other store owners had alerted the cops after he left their businesses, and they followed the trail of weird to our coffee shop.)

    Pray She Doesn’t Order The Number Two

    | ON, Canada | Bad Behavior, Bizarre, Family & Kids, Health & Body

    (A woman and her two kids come in looking for the washrooms. An employee tells her that they are outside and around the corner, near the drive-through. She leaves to go find them.)

    Coworker: *to me* “Oh my God! Come see this!”

    Me: “Yeah?”

    (I walk over to the drive-through window and poke my head out. There, in the middle of the drive-through, is the woman holding one of her kids up horizontally as the child urinates on the drive-through in front of me while holding up several vehicles. She looks up and sees me, looks me straight in the eye the entire time, and finishes without a word.)

    Me: *to my coworkers* “I’m going for break.”


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