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    You Reap What You Soy

    | DE, USA | At The Checkout, Bad Behavior, Food & Drink, Health & Body

    (I’m a regular customer standing in line at my favorite coffee shop. It’s a busy morning, and the very friendly barista I know is flying through orders. Customer #1 is ahead of me waiting.)

    Barista: “I have a large latte for [Customer #1].”

    Customer #1: “Is that soy? I asked for soy.”

    Barista: “Oh no, it’s not. I apologize; the cup was not marked properly. I’m glad you checked.”

    Customer #1: “I have a severe dairy allergy. It was supposed to be soy.”

    Barista: “Well I do apologize; I’ll start another right away. We always say ‘soy’ when the coffee contains soy, so thanks for checking.”

    Customer #1: “I don’t need your attitude!”

    Barista: “I did not mean to give you any attitude, ma’am. Again I apologize. In fact, I have a diary allergy myself, so I understand. Here’s your tall latte with soy.”

    (I can tell that everyone around me is feeling uncomfortable witnessing Customer #1′s bad behavior. She starts to leave with her coffee, and turns to Customer #2.)

    Customer #1: “What a b****!”

    Customer #2: “You sure act like one!”

    (At this, the remainder of the customers shout statements of agreement.)

    Remainder Of Customers: “Yeah! Way to be a nasty person over a little mistake! Poor girl is just doing her job, and she’s hustling through it too! I would never want to have to put up with you! You really ought to be nicer to people who serve you your food!”

    (Customer #1 practically runs from the store. It gives me a little more faith in humanity!)

    Acting Irregular

    | CA, USA | Crazy Requests, Food & Drink

    (I’m working at a popular coffee store, and it is my second week on the job. A regular comes in during the morning rush.)

    Me: “Hey, good to see you! What can I get for you?”

    (The customer gives me a very dirty look.)

    Me: “Um… can I get a drink started for you?”

    Customer: “You don’t remember my drink?”

    Me: “…what?”

    Customer: “You don’t remember my drink? I come in here everyday! You should remember my drink!”

    Me: “Oh, I’m so sorry that I forgot. Silly me! It’s just that I get an awful lot of customers in here, and I’ve been working since 4 am, so I’m just so forgetful. But if you can just remind me, I’ll have that drink right out for you.”

    (The customer turns bright red, orders his drink, pays, and leaves the register. The next day I’m working again, and he comes in right on schedule.)

    Me: “Ah, hello! The caramel latte with light foam, yes? I’ve written it up, and they’ll make it for you soon. That’ll be [price].”

    (The customer silently pays for his drink, and puts a $5 bill in the tip jar.)

    Doesn’t Read Sign Language

    | AK, USA | Language & Words, Money

    (It’s my first day in a small drive through coffee shop; another employee is also working. A customer drives up and orders two drinks, which are promptly made. When I give her the total, she tries to hand me a card. We only take cash, and have three signs placed on and around the window saying so.)

    Me: “I’m sorry; we only take cash.”

    Customer: “You didn’t tell me that! I don’t have any cash!”

    (My coworker steps in.)

    Coworker: “There is an ATM located behind you at the liquor store, and one at the gas station two buildings down. We will be happy to keep your drinks warm, until you return.”

    (The customer glares at us and zooms away. I’m pretty sure that she’s not going to be coming back. About 20 minutes later though, she zooms back up at my coworkers window.)

    Customer: “Can I have my drinks now?”

    Coworker: “That will be $8.25.”

    Customer: “You know, you should tell people that you only take cash!”

    Coworker: “Actually, we have three signs around the window, if you’ll notice.”

    Customer: “Well, people won’t notice a sign; you need to tell them!”

    Coworker: “Here is your change; thank you.”

    Customer: “What is your manager’s phone number? I’m going to tell them about this!”

    Coworker: “It’s right here on this sign.”

    (My coworker points a sign next to the big ‘Only Cash’ sign. I’ve been finishing an order right next to my coworker, and the customer turns to me.)

    Customer: “You wipe that smile off your face! You think this is so funny, don’t you!? Well, I’m going to tell your manager!”

    (Later, the owner calls to have us listen to the lady’s voicemail. She basically blows the entire situation up, saying that we had been really rude, and that I had been… laughing manically. Yes, “manically.”)

    Not Quite The Crema Of The Crop, Part 2

    | CT, USA | Extra Stupid, Food & Drink, Health & Body

    Regular Customer: “I’ll have a toffee-hazelnut iced coffee, but can you make it decaf?”

    Me: “Sure, no problem. Switching to ‘D,’ then?”

    Regular Customer: “Yeah, my doctor told me I should cut down on sugar, so I’m going with decaf!”

    Me: “Um… there’s no sugar in regular or decaf coffee. But there is sugar in the two syrups I use to make that flavor; are you sure you want them?”

    Regular Customer: “Oh yes, I’m not cutting out every bit of sugar! Just the caffeine sugars.”

    Me: “There are zero calories, zero sugars in plain black coffee, either regular or decaf.”

    Regular Customer: “Yeah, but my sister says she cut out iced coffee and she’s lost 20 pounds! I have to have my coffee, but I figured I could just do decaf instead.”

    Me: “I can use sugar-free flavors for you if you’re trying to—”

    Regular Customer: “No! I hate that fake stuff. Just the decaf iced coffee with toffee and hazelnut. Oh, and extra cream.”

    Related:
    Not Quite The Crema Of The Crop

    Not-So-Smart-Phone, Part 9

    | Chicago, IL, USA | At The Checkout, Money, Technology

    (I’m at a coffee shop that has a clear ‘We do not accept $50s or $100s” on the cash register. Customer #1 is in line with Customer #2, a teenager, behind him.)

    Cashier: “I’m sorry, sir; we can’t accept $100s.”

    Customer #1: “You have to! You’re breaking the law!”

    (The customer starts ranting about it for a while. Meanwhile, the teenage customer behind him fiddles with her phone for a few moments before speaking up.)

    Customer #2: “Excuse me? But, no, that simply isn’t true. There is no law requiring businesses accept payment in $100 bills.”

    Customer #1: “What do you know about it? You’re just a kid!”

    Customer #2: “Well, for one, I can use Google. Here’s what the Treasury says…”

    (Customer #2 starts reading out the webpage on her phone which confirms what she says. Customer #1 shuts up and pays with normal bills.)

    Related:
    Not-So-Smart Phone, Part 8
    Not-So-Smart Phone, Part 7
    Not-So-Smart Phone, Part 6
    Not-So-Smart Phone, Part 5
    Not-So-Smart Phone, Part 4

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