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    You’re Just Compounding The Issue

    , | Kitchener, Ontario, Canada |

    (A customer had purchased a few items and was double-checking her receipt after the transaction went through. She had a membership card at the store, so she got a 10% discount.)

    Customer: “So I got my discount on this?”

    Me: “Yep, see there on each item it says ‘Member 10%’, and it shows what you saved.”

    Customer: “Wait…is it 10% off each item, or 10% off the total?”

    Me: “10% off the total. Well, it works out the same either way.”

    Customer: “I thought it was supposed to be 10% off each item. I should be getting a bigger discount on the total.”

    Me: “No, you got your discount! 10% off each item adds up to the same amount as 10% off the total.”

    Customer: “No, I got 10% off the first item. Then 10% off the second item, so that’s 20%. And 10% off the third item; that’s 30%!”

    Me: *pause* “No, that’s…that’s not how percentages work… I can show you on a calculator; it works out the same. You are getting the right discount.”

    Customer: “No, it’s all right. But I know I won’t be getting this card again. I was told I was going to be getting a 10% discount on each item, and this really isn’t fair.”

    (Maybe I should have mentioned to her that I’m a math major…)

    If That Doesn’t Work, Try Hogwarts

    , | Manchester, UK |

    Customer: “Oi you! I need a coat and it’s not here!”

    Me: “Certainly miss, do you have the catalogue number?”

    Customer: “No! I’ve told you it’s not here!”

    Me: “Okay, describe it.”

    Customer: “I want one that will keep me dry and warm in winter, but cool in summer.”

    Me: “Sorry, we don’t stock magic coats.”

    Customer: “Well, where could I f***ing find one like it?!”

    Me: “… Narnia?”

    Pantzilla Gets Schooled

    , | Columbus, OH, USA |

    (At the clothing store where I work, I’ve spent hours folding and sizing jeans into a wall display. A customer comes up starts to look for her size.)

    Me: “Hi there! How are you today? My name is ***. Can I help you find the size or style of jeans you are looking for today?”

    Customer: “No, I’m just looking… thanks.”

    Me: “Alright. Well, you just let me know if you need any help.”

    (As I go back to folding jeans, she pulls out a pile I’ve already fixed, proceeds to destroy it and shoves it back in the wall.)

    Me: “Are you sure I can’t help you find what you are looking for?”

    Customer: “Nah, I’m alright.”

    (She destroys pile number #2.)

    Me: *wincing* “I might be able to help you find the size you are looking for a little faster…”

    Customer: “It’s okay, I’m fine.”

    (She destroys pile number #3.)

    Me: “Ma’am, please let me help you since I know where everything is.”

    Customer: “I said I was okay! Don’t you people have better things to do than bug your shoppers?! I don’t need your help!”

    Me: “Well, ma’am, I’m going to help you anyway. I’ve spent nearly six hours refolding and fixing this wall because customers like you come in and ruin it with no regard to the people who have to clean up your mess. Since we size things with the smallest size at the top and the largest size at the bottom, I suggest that you look somewhere near the bottom pile for your jeans!”

    Customer: *jaw drops* “ARE YOU CALLING ME FAT?!”

    Me: “No, I’m implying it.”

    Customer: “WELL I NEVER!” *storms out*

    (I got written up, but it was totally worth it!)

    Speak For Yourself, Part 2

    , | Chicago, IL, USA |

    Me: “Thank you for calling ***, how can I help you?”

    Caller: “Hi, do you carry [garbled]? It’s a spice.”

    Me: “No, I’m sorry, this is a retail clothing store.”

    Caller: “So, you don’t have it?”

    Me: “No, I’m sorry, you may have dialed the wrong number.”

    Caller: “I did NOT dial wrong. ¬†I looked you up in the phone book and this IS the right number, so just tell me if you have it!”

    Me: “We do not.”

    Caller: “What spices do you carry?”

    Me: “We don’t carry spices. We only carry women’s clothing.”

    Caller: “YOU SHOULD LEARN HOW TO READ A PHONE BOOK!” *hangs up*

    Related:
    Speak For Yourself

    How Cute, You Learned A New Vocab

    , | Upstate New York, USA |

    Customer: “I want this particular size in this particular style of jeans.”

    Me: “Well, I don’t see your size out here, so let me check the back.”

    (I go to check the stock room, even though I know we’re out.)

    Me: “I’m sorry, but we’re all out.”

    Customer: “You’re persecuting me.”

    Me: “Excuse me?”

    Customer: “You heard me; you’re persecuting me.”

    Me: “… I can check with the store across town to see if they have what you’re looking for.”

    Customer: “Fine.”

    (The store across town has a pair of the jeans in question. I ask the customer if she wants to go pick them up; the store will have them on hold for her.)

    Customer: “You mean I have to drive all the way across town?”

    Me: “Yes.”

    Customer: “You’re persecuting me.”

    Me: “Well, if you can wait until tomorrow afternoon, we can have the other store ship them and you can pick them up here.”

    Customer: “So, you want me to wait an extra day and make an extra trip back here for a pair of jeans.”

    Me: “Or drive across town for them today, yes.”

    Customer: “You’re persecuting me.”

    Me: “…”

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