(I am working on a till that frequently has problems with the scanner. I attempt to scan a customer’s item, but the barcode won’t go through and I mouth a swear to myself.)
Customer: “Go on, say it.”
Customer’s Husband: “What did she do?”
Customer: “Swore under her breath.” *turns back to me* “You can say it. Vents the frustrations!”
Me: “I’m afraid I’m not allowed to swear in front of the customers.”
Customer: “Shall I say it for you?”
Me: “If you like.”
Me: “Ah, I feel better now.”
(A customer in her mid-30s approaches me. Note that we use the same standard sizing that is commonly found in other clothing stores.)
Customer: “Excuse me.”
Customer: “What size am I?”
Me: “Well, what size clothes are you wearing right now?”
Customer: “I don’t know. That’s why I’m asking you.”
Me: “Well, why don’t we get you a size that looks right and you try those on?”
Customer: “And then what?”
Me: “If they’re too big, then you try on the size that’s smaller until you find the right one.”
Customer: “Great idea. Thank you!”
A Day In An Employee’s Life. This week, we share five stories that share the ups and downs (well, mostly the latter) of being an employee. If you’ve ever wanted to share with a friend what your job is like, send them this roundup!
- Teaching The Next Generation:
Fold…unfold…fold…unfold…It’s a wonder more clothing store employees haven’t gone crazy!
- A Time To Laugh, But Mostly A Time To Cry:
This one will get you teary eyed: A customer’s precocious little girl leaves a big, smelly surprise in the changing room.
- Mrs. Understanding:
Teach your children by example…the example of poor, suffering employees, that is.
- In This War, There Are No Winners:
When they say “stick it to the man,” they probably weren’t referring to the guy stuck cleaning up your mess with a mop and a broom.
- Nothin’ Like A Good Old Existential Meltdown:
Customers often ask stupid questions, but on occasion they can have profoundly earth-shattering ramifications.
PS: check out our new Extras section, with pictures, videos, and news galore!
(I’m folding shirts at the front of the store when an older man approaches me looking flustered.)
Me: “Hello. How can I help—”
Customer: “Where do you keep your Levi’s?”
Me: “Excuse me? This is a [brand name store].”
Customer: “Yes. Of course it is. I’m not an idiot. I just want to know where your Levi jeans are!”
Me: “Sir, I’m sorry, but we only carry our [store name] jeans because we are a [brand name store]. We don’t carry Levi’s.”
Customer: *looking confused and a little angry* “That’s nonsense! Where can I get some then?”
Me: “Well, large chain stores sometimes carry them. You can try Fred Meyer, Target, or Costco.”
Customer: “Outrageous! I came here to this store specifically to get Levi’s!” *storms off*
Introducing Weekend Roundups: each week, we’ll be featuring some of our favorite stories from the Not Always Right archives.
Kids Say The Awesomest Things! This week, we share five stories that show that kids are not only our best customers, but can be an employee’s best friend!
- Ah, Children:
A misbehaving customer gets put in the time-out corner…by a toddler.
- They Swim Where The Sun Doesn’t Shine:
When Blade meets The Little Mermaid, awesome ensues.
- Making A Hug(e) Difference:
Every store needs a kid like this…seriously, can Not Always Right adopt this boy?
- Vocabulary, Meet Veracity:
Proof that kids hear everything parents say.
- They Grow Up Too Fast:
When the rubber hits the road, Ultimate Driving Machines come in all sizes.