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    Soldiering Through Bad Customers

    | Westminster, CA, USA | At The Checkout, Awesome Workers, Bad Behavior, Bigotry, Military

    (I used to work full time at a large retail clothing store. I am now in the military and when I take leave, I come back and often work a few days during a week.  A man and wife come up to the register.)

    Me: “How’s your day going? Did anyone help you find everything?”

    (I always ask because I don’t really have a quota I need to meet.)

    Husband: “Oh, it’s going. No one helped, but we found everything easily.”

    Me: “Sorry about that. Glad you found everything, though.”

    Wife: “Do you make commission?”

    Me: “Nope! But most of the employees have sales quotas they have to meet.”

    Wife: “You don’t?”

    Me: “No, I’m part time. I actually have other goals in mind.”

    (The husband half laughs at this point and looks right at me.)

    Husband: “Oh, do you actually have high dreams for yourself?”

    (His wife chuckles, so I straighten up, stop scanning things, pull out my secondary wallet carrying my military ID, with ‘specialist’ listed as the rank and my military police badge and slam it on the table.)

    Me: “Actually, I’m in the Army. I am here on leave and I can’t stand to just sit around. My family is working, so a few days each time I’m back I come here to work. I have been on details I’m not allowed to discuss and you will never learn about from the news.”

    (The husband literally looks straight down and slinks a little.)

    Me: “Not to mention while I’m doing this, I’m about a year and half into my bachelors of science in criminology. But, hey…” *I go back to scanning his items and putting away my wallet* “…it must be extremely nice for someone like you to enjoy being here so casually thanks to people like me.”

    (During the rest of the time I scan the items, neither person says a word.)

    Me: “That will be [price]. We can do any credit card or cash.”

    (The husband says nothing and simply hands me his card politely.)

    Me: “All right, here you go! Continue to enjoy the rest of your day!”

    Husband: *in a hushed voice* “Thank you…”

    Me: “You’re WELCOME. For everything.”

    (I continue with the polite tone and smiling, and then call up the next customer.)

    Next Customer: “THANK YOU!”

    (The customer shakes my hand and we talk about his time in the Marines during Vietnam. I made sure to give him the 10% military discount.)

    Cause For Pregnant Pause, Part 6

    | UK | Bad Behavior, Family & Kids, Health & Body

    (I’m 26 but quite petite, so I often get mistaken for being a lot younger. I’m also married and seven months pregnant. I’m at a higher end department store trying on dresses. I’m just leaving the changing room with a very helpful salesgirl. The next person goes in leaving a customer and her teen daughter next in line.)

    Customer: *in a stage whisper* “See! That’s why you keep your legs closed at school. So you don’t end up buying your prom dress looking like that.”

    (Her daughter goes red as several other customers stare in disbelief.)

    Daughter: “For God’s sake, mum! Shut up!”

    Me: “Oh, no, your mum’s right. That’s exactly what my mum told me. When I was 16. 10 years ago.”

    (The customer reddens as her daughter glares at her.)

    Me: “So what I did was, I studied hard at school, went to university, and got a degree. I started my own business, bought a car, and then a house. I met my partner, dated for a couple of years, then got married. Now that we’re financially comfortable we’re having a baby. I’m not saying that’s for everyone but you don’t want to wake up one day to find you’re 50, miserable, bigoted, and rude.”

    Customer: *very embarrassed by everyone’s stares* “I’m only 42!”

    Me: “I’m sure that’s what your daughter will remember about today.”

    Related:
    Cause For Pregnant Pause, Part 5
    Cause For Pregnant Pause, Part 4
    Cause For Pregnant Pause, Part 3
    Cause For Pregnant Pause, Part 2
    Cause For Pregnant Pause

    Setting Daddy’s Little Girl Straight

    | New Haven, CT, USA | At The Checkout, Bad Behavior, Money, Rude & Risque, Top

    (I’m gay and working in a clothing store for teens/young adults. A roughly 15-year-old girl comes into the store. Her dad is sitting on a bench right outside the store in clear view of the check-out counter.)

    Girl: “Hey there. Do you offer discounts for pretty girls?”

    Me: “I’m afraid not. Unless you have a coupon, your total will be [total].”

    Girl: “Maybe you can give me a discount for a different kind of coupon?” *slowly pops open the top buttons of her shirt*

    Me: “Oh, honey, you’re gonna need a few more years and a surgery before that’s going to work on me.”

    Girl: *scowling* “Are you calling me flat-chested?”

    Me: “Different kind of surgery, honey.” *pointing out my rainbow bracelet*

    Girl: “Oh, ew!”

    (The girl’s dad has managed to storm right up next to his daughter without her noticing. He’s clearly fuming.)

    Girl’s Dad: “You better have a good reason for flashing this kid your cleavage, [Girl’s Full Name].”

    (He made her put all her clothes back and leave the store in tears.)

    Got Him On Collar ID

    | FL, USA | Extra Stupid, Technology

    Caller: “Hello, I bought a shirt in your store earlier today and the sign said $12 but I was charged $17. I’d like to return it.”

    Me: “Oh goodness, I’m so sorry that happened to you! You can just come in and I’ll be more than happy to help you return that and make it right.”

    Caller: “I’d like to return it over the phone, though.”

    Me: “I’m afraid I can’t return a shirt without the shirt itself.”

    Caller: “…”

    Me: “…”

    Caller: “Why not?”

    Providing Extra Service

    | New York, NY, USA | Extra Stupid, Top

    (I work at a cash register at a fairly popular clothing store. A customer walks up to me with a t-shirt in hand.)

    Customer: “Do you have this in size extra-medium?”

    Me: *stares blankly* “An extra-medium?”

    Customer: “Yeah. The medium just doesn’t fit.”

    Me: “Is it too big?”

    Customer: “No.”

    Me: “Is it too small?”

    Customer: “No.”

    Me: “Then what’s wrong with it?”

    Customer: “It’s not medium enough.”

    Me: “I’ll see what I can do about that.”

    (I take the shirt into the back room and take out a sharpie. I carefully draw an ‘X’ in front of the ‘M’ on the tag of the shirt. I then return and hand the shirt to the customer. He checks the tag, then goes and tries it on in the fitting room. I see him again at the checkout counter.)

    Me: “Were you happy with your shirt?”

    Customer: “Yeah. That extra-medium fits so much better than the medium!”


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