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    Miracle On 24th Street

    | Fallon, NV, USA |

    (I had activated a phone for a new customer with a standard two-year agreement. The next day, she comes back into the store, clearly irritated.)

    Me: “Hi, welcome back. How is your new phone working?”

    Customer: “You messed up my contract. You need to fix it.”

    Me: “Okay, what is the problem with your contract?”

    Customer: “You said I had a two-year contract, but on this paperwork it says 24 months. You need to fix it.”

    Me: “Ma’am, there’s nothing wrong with the contract.”

    Customer: “Yes, there is. You said two years and this says 24 months!”

    Me: “Ma’am… how many months are in a year?”

    Customer: “Twel–oh…well, now I feel stupid!”

    Related:
    Math Is Your Friend
    Math Saves The Day Yet Again

    Why Our Contracts Are A Gazillion Pages Long

    , | Indiana, USA |

    Caller: “Hello, my cellphone bill is more than it is supposed to be.”

    Me: “Okay, I see that your bill is $4.00 more than normal. Let’s see why.”

    Caller: “You had better figure this out. I’m not going to pay it if you’re trying to screw me!”

    Me: “I see the problem, You actually called Canada.”

    Caller: “I have nationwide calling! I can call Canada if I want to.”

    Me: “Actually, if you have nationwide calling, you’re only okay in the United States.”

    Caller: “So? Canada is part of North America.”

    Me: “Yes, but not the United States…”

    Caller: “What about Colorado?”

    Me: “Yes, Colorado is okay.”

    Caller: “What about… Vietnam?”

    Me: “Umm, no, that would be a bit international.”

    Caller: “Fine! I’ll pay it this time, but maybe you guys should be a bit more clear on what your national service consists of!”

    Speaking Of Analog To Digital Transitions…

    , | Savannah, GA, USA |

    (An elderly man walks into my cellphone store.)

    Customer: “My phone doesn’t work.”

    Me: “Okay, sir, what is it doing?”

    Customer: “It’s not calling.”

    Me: “Did anything happen before it quit working?”

    Customer: “No, it just quit.”

    Me: “I’m going to do a test call. Can I call your phone, sir?”

    Customer: “Yes. It rings, it just wont call.”

    Me: “Hmm, okay. If it takes calls, it should send calls.”

    (I call his phone and it works.)

    Customer: “Well, it doesn’t call out! Are you stupid?”

    (I call my phone with his and it works. I show him my ringing phone)

    Me: “Sir, it seems like your phone is working. It’s calling my phone now.”

    Customer: “NO! Call [phone number].”

    Me: “So, it’s only not working when you call that number?”

    Customer: “YES!”

    Me: “There must be a problem with that person’s phone…”

    Customer: “NO! I have to call them! It must be YOUR fault!”

    (I call the number and hear an electronic signal.)

    Me: “Sir, it’s a fax number.”


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