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  • God Loves Little Girls Who Stand Up For Others
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    Man Up And Let A Woman Fix It

    | Naples, FL, USA | Bigotry, Technology, Top

    (One of the new girls is trying to take care of an older gentleman who is having a problem with his phone. I actually discovered a temporary fix for the issue and have taught it to the new girl while we wait for a permanent one from corporate. I’m at the station right next to hers, and she’s done a good job at determining the issue, but she’s just having a hard time remembering the instructions for the fix. Note that I am also female.)

    Customer: “You have no idea what you’re doing do you? Get me a tech guy now!”

    New Girl: “Sir, we don’t have techs here, but I know exactly what the problem is and I can fix it. Give me a minute to—”

    Customer: “I SAID get me a tech guy! Geez, women can’t do anything right!”

    (Frustrated, the new girl turns to me.)

    New Girl: “Hey, that fix you showed me…how—”

    Customer: “Did you not hear me?! I said tech GUY! As in, get me a MAN!”

    New Girl: “Sir, I can assure you, she’s the closest thing to a tech that we have here at the store.”

    Customer: “Ugh! She’s not going to know anything either!”

    Me: “Actually, sir, your problem is an easy fix. I know exactly—”

    Customer: “This is outrageous! I want to speak to your manager now!”

    Me: “Sure thing.”

    (I go to the back room and proceed to get both our assistant manager and our district manager, whose office is in our building. Neither one of them has a clue on how to fix the memory issue, so they both ask me why the customer doesn’t just let me fix it. They agree to speak to the customer.)

    Customer: “Oh, thank God! Men!”

    Assistant Manager: *takes phone and looks at it* “So, it’s the memory, huh?”

    New Girl: “Yep.”

    District Manager: *to assistant manager* “Okay, then…you know what to do.”

    Assistant Manager: “Yes, sir!” *hands phone to me* “Fix this thing since you’re the only one here who knows how to!”

    Me: “Sure!” *takes phone*

    Customer: *shocked* “I don’t want her touching it! She’s a woman! How the h***—”

    District Manager: “Yes, she is, and a great one at that. If it wasn’t for this young lady figuring out this issue, our company would be losing tens of thousands of dollars in replacement phones right now.”

    Customer: “But women can’t—”

    Assistant Manager: “I’m VERY happy to have her here in my store and I will do anything to protect all of my employees. If I hear one more biased comment out of your mouth, I will have her hand you back the phone RIGHT NOW and you can leave here with your phone still messed up.”

    Customer: *face turns beet red and shuts up*

    (I proceed to go though the phone, showing the new girl step-by-step how to fix the issue in the future. When we’re done, I hand her the phone to give back to the customer.)

    New Girl: “So, there you go, it’s fixed! Was there anything else we could help you with today?”

    Customer: *silently walks out the door with his phone, defeated*

    Me: *to the new girl* “Good job. Don’t worry, it happens a lot.” *to my managers* “Thanks for the support, guys. I appreciate it.”

    District Manager: “Oh, don’t worry, we know better. And you’ll be rewarded, trust me!”

    (I was rewarded. I won MVP of our store for that quarter and got a bonus!)

    All’s Well That Spends Well

    | England, UK | Technology, Top

    (I sell phones for a specific provider in the UK. Part of my job includes providing basic tech support to customers and sending their phones to repair if they’re broken beyond my means to fix. A guy walks in with a smartphone that clearly isn’t working right; The display is flickering and changing randomly.)

    Customer: *slams phone down hard on my desk* “My phone’s broken!”

    Me: “Let me have a quick look…”

    (I try the basics: restarting the phone, looking for any obvious signs of physical damage, etc. When I take the battery out to look at the liquid damage indicators, I can see they’ve clearly been activated.)

    Me: “Ooh, yikes! Your phone’s water damaged sir, and badly so by the looks of it. I’m afraid it won’t be repairable, by me or our repair centre.”

    Customer: “But I’ve never got it wet.”

    Me: “Maybe you haven’t sir, but something has. These indicators…” *pointing them out* “…only change colour when they get wet. These are bright red, meaning the phone got very wet at some point, and the warranty doesn’t cover that kind of damage.”

    Customer: “Why the h*** not? I pay good money for this service. I want my phone fixed!”

    Me: “And normally I’d happily send it to repair for you, but if I do that now, all they will do is send it back unrepaired with a £20 admin charge for running a diagnostic on it.”

    Customer: “So, what do I do? I need my phone!”

    Me: “I understand it’s frustrating when this happens, sir, but the manufacturer’s warranty doesn’t cover liquid damage. The repair team won’t repair it either, as it’s beyond economical repair. You’ll need to buy a new phone or claim this one on your insurance.”

    Customer: “There it is! I knew you just wanted to get me to buy something! Well, I’m not buying anything! Send my phone in, and get it fixed—right now!”

    Me: “Very well, sir. I was just trying to save you some grief.”

    (I book his phone in for repair, and it goes out the next day. Sure enough, a few days later, it returns unrepaired and with an admin charge for £20 due to liquid damage rendering it unrepairable. The customer comes back to collect it and flips out when he sees it hasn’t been repaired.)

    Customer: “What the f*** is wrong with you people?! I didn’t get my f***ing phone wet! It’s not my f***ing fault! Fix my motherf***ing godd*** phone right now or I’m canceling my f***ing contract!”

    Me: “Please stop swearing, sir. I did say this would happen, but you refused to believe me. Also, you can’t cancel your contract because you caused irreparable damage to your handset. The SIM card and services are still fully functional, so no part of the contract has been broken by us.”

    Customer: “THIS IS A F***ING SCAM! YOU’RE ALL F***ING THIEVES!” *starts shouting at other customers in the store* “DON’T BUY ANYTHING FROM HERE! THEY’RE ALL A BUNCH OF F***ING IDIOTS AND THIEVES!” *storms out*

    (After the angry customer leaves, the next customer in line comes up to my desk.)

    Next Customer: “Do you get that a lot?”

    Me: “Far, far more often than logic dictates I should.”

    Next Customer: “You’ve got the patience of a saint, mate. Would selling me a new contract on [our most popular phone and plan] help?”

    Me: “A lot, actually!”

    Next Customer: “Sweet! Here’s my card and ID. GIMME!” *smiles*

    (The rest of the day was a lot better, but I still get people like the angry customer every few days. Last I checked, his contract was being chased up by debt collectors for non-payment of bills.)

    Love Can Drive You Crazy

    | Orange County, CA, USA | Bizarre, Holidays

    (It’s Valentine’s Day, and my mom is getting a new cell phone. Except for the salesman, my mother, and me, the store is empty. We are making small talk as he is setting it up.)

    Salesman: “…yeah, my neighbor’s been really mad at me lately. It’s weird.”

    (Suddenly, a lady bursts into the store, COMPLETELY decked out in Valentine’s Day wear. She even had those little heart antennae things that little kids wear.)

    Valentine’s lady: “I just saw your commercial on TV, and my daughter’s phone is all messed up! It’s your fault! My daughter’s phone is all messed up and now she can’t call! Your commercial is misleading! You have TERRIBLE MARKETING!”

    (Without another word, she storms out.)

    Me: “Was that your neighbor?”

    Salesman: “I have no idea who that was…”

    Indecent Disbursal

    , | Georgia, USA | Language & Words

    (I am a supervisor for a cell phone support center. I am plugging into my representative’s desk to grade one of their calls when I hear the following exchange.)

    Customer: “So, put me on that plan then.”

    Rep: “All right. I just need to go over some legal info with you.”

    Customer: “Are you going to procreate me?”

    Rep: “…excuse me?”

    Customer: “You know, procreate me and I get some money back.”

    (The rep is clearly confused, so I chime in.)

    Me: “I think she means ‘prorate.’”

    Rep: “Oh! Did you mean ‘prorate?’”

    Customer: “Yeah! Procreate and get money back!”

    Rep: “Yes. We can…prorate…your account.”

    Guilty As Charged

    | Herndon, VA, USA | Technology

    Caller: “My phone went off and won’t go back on! And now, it’s threatening to arrest me or something!”

    Me: “I’m sorry, it’s threatening…to arrest you?”

    Caller: “Yes! It says I’m being charged with battery!”

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