November Theme Of The Month: Black Friday!

Teenagers: Now Blamed For The Weather

| WV, USA | Bizarre

(We have recently had some heavy snowfall; so heavy, in fact, that only four hours after having the parking lot plowed, it’s completely covered and difficult to get in and out of.)

Guest #1: “Why haven’t you shoveled your lot?”

Me: “We actually don’t have a shovel, sir. We contract a company to plow the lot and we put down salt to prevent ice from forming, but unfortunately the snow is just falling too fast for that.”

Guest #2: “Teenagers these days just don’t care about other people’s safety.”

(It’s the law that you have to be at least twenty-one to work in one of these lounges. I’m twenty-three.)

Me: “Yes, sir, that’s it exactly.”

A Crap Tipper

| Jackson, CA, USA | Liars & Scammers, Money

(I am dealing craps at a casino, and we only have one player at the table. He has won about $500, and keeps ranting about how he has just gotten there, and this is all winnings. After he finally changes his chips up and leaves, without tipping, we close the table. I get sent to a $25 blackjack table, where, lo and behold, the same player has moved to. He just happens to be changing up another $400, and he has the original winnings in his hand.)

Player: “Man, I’d love to tip you, but I’m still down for the night.”

Me: “You already lost all the money you won on craps? That must have been rough!”

(The player turned red as a beet and all but ran off. My supervisor was laughing too hard to yell at me!)

Platinum Member, Bronze Behavior

, | MN, USA | Crazy Requests, Extra Stupid, Food & Drink

(I work at a concession stand/food court inside a casino. At this casino, we have player cards with different levels depending on the amount of money a customer spends. A regular with the highest level (platinum) card comes at least twice a week to the Asian stand. Every time we see her the conversation is the same.)

Customer: *very rudely* “I want a chicken fried rice, no carrots or peas, no egg, no bean sprouts, no oil, no salt, with broccoli fried extra soft, to go.”

(She orders this exact thing every time.)

Me: “All right, ma’am. That will be [total]. Thank you, and do you have your card for discount?”

(I swipe her player card for a discount, she pays cash, and then waits for her order. Her order comes up fresh from the wok, and I check the order EXTREMELY well to make sure that everything is in order. The customer is waiting at the counter tapping her foot impatiently. I give her the box and wish her a good day. 10 minutes pass before she comes back, red faced and angry. She’s maybe taken one bite from her food.)

Customer: “This isn’t what I ordered! I ordered a chicken fried rice, no carrots or peas, no egg, no bean sprouts, no oil, no salt, with broccoli fried EXTRA soft, to go! I want to speak with [Manager] immediately!”

(The order WAS exactly how she ordered it. That’s why we always check the order for her.)

Me: “I’m so sorry, ma’am. Let me grab [Manager] and we’ll make you a new one right away!”

Customer: *smiling smugly* “Thank you, sweetie.”

(The manager comes out and has a quiet discussion with the upset platinum customer.)

Customer: “My food was old, and cold, and you put things in the rice that I didn’t order. Everything was just wrong!”

Manager: “Perhaps you would care to fill out a comment card, and I will take care of the issue.”

(Meanwhile, I am in the back talking with our chef about the customer. Our chef is obviously a little upset that the customer can do this so consistently because she’s a platinum member, so we cannot turn away her service. We agree that nothing is wrong with the food and throw it in the microwave to warm it up. I go back out and hand the food to the customer, who is handing the comment card to my manager.)

Me: “I’m so, so sorry that happened. Here. Look it over to make sure it’s right this time.”

(She looks it over and nods.)

Customer: *still smug* “This is exactly how I wanted it, honey. Thank you for making another one!”

(My manager waits a few moments to make sure the customer is well on her way before throwing the comment card in the trash.)

Manager: “She comes in here every week and does that!”

Not So Smart-Money

| Perth, WA, Australia | Extra Stupid, Money

(I’m a blackjack dealer, and get many players that are confused when a blackjack (ace and 10, jack, queen, or king) beats a hand with a total of 21.)

Player: “How did your hand beat mine? We both have 21.”

Me: “I have blackjack and you have 21. Blackjack is a winning hand.”

Player: “It’s like the casino just wants to make money.”

Food For Thought-ful

| Durant, OK, USA | Awesome Customers, Food & Drink, Top

(I work in a gift shop inside a very successful casino. Our department is very small, and has suffered a few losses of faculty leaving us shorthanded for a small period. I am working a late shift unable to take any breaks but I don’t mind it. I’m used to being on my feet, but I am feeling very hungry. A customer comes in with bags of food wanting a few candy bars.)

Me: “Oh my gosh, that smells so good.”

Customer: “Yeah, double cheeseburger, onion rings and chili fries! I’m feeling hungry tonight!”

Me: “Oh man, me too! I haven’t had a chance to eat today.”

Customer: “You haven’t? Well, why not?!”

Me: “The store is open 24 hours, and there’s no one else here to break me. It’s only for a little while though, and my relief comes in at midnight.”

Customer: “But that’s so long!”

Me: “It’s not that long, but that smell sure is making me hungry!”

Customer: “You want me to order you some food?”

Me: “Sir, you don’t have to do that!”

Customer: “I want to!”

(I continue ringing him up and hand him back his change.)

Me: *chuckles* “Alright, thank you, sir. You have a good night.”

Customer: “You the same!”

(The customer leaves and the offer slips my mind as I continue working. Sure enough, about an hour later a drink-girl comes in with a tray full of all the food he described! I was astounded! Thank you, sir, for your generosity!)

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