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How Much To Ship You Far Away?

, , , , | Right | March 29, 2024

We have a shop in Cape Town where we get a lot of tourists who would like to ship things back to their country. No problem — we have been doing it for years — but there is a question I get asked daily that grinds my gears.

Customer: “How much does it cost to ship?”

Me: “What do you want to ship?”

Customer: “I just want to know how much shipping is.”

Me: “I need the size, weight, destination, and method of shipping; they all determine the price.” 

Pause.

Customer: “I just want to know how much shipping is.”

A Good Sign That This Manager Has Seen Some S***

, , , , , , | Right | February 13, 2024

Back in the 1990s, I used to buy spare auto parts from a scrap yard service in a suburb of Cape Town. It was one of those places where you could walk in and find a carburetor for a 1974 Renault DS, or a distributor for an old Ford, perfect if you were a broke student forced to drive busted-up jalopies.

The owner was a real character — deeply knowledgeable and extremely kind. There was a massive sign over the sales desk that read:

Sign: “Prices will be adjusted according to customer attitude.”

When I asked the owner about it, he smiled and said:

Owner: “You’ve got to let the boneheads know up front that you won’t take their s*** so that they can’t start crying when you call them on it.”

I was always impeccably polite to him and always got a fair deal, but when I heard people complain about his prices, I knew exactly what had happened.

Since When Is Your Store My Responsibility?

, , , , , , | Working | September 6, 2022

I’m at my local off-licence (liquor store) buying a few bottles. I’m in shorts, a T-shirt, and flops, so I’m very obviously a customer. A rough-looking dude sidles up to me.

Dude: “Hey, you work here?”

Me: “No, mate, just shopping.”

He looks at me suspiciously and then sloooooooowly reaches out an arm, grabs a bottle of cheap spirits, and shoves it into his shirt. He squints at me for a moment, as if to check whether I am going to do anything about it, and then sloooooooooooooowly reaches out and grabs another bottle, stuffs it into his shirt, and saunters out of the door. I pass a real employee.

Me: “That guy just walked out with two bottles.”

Employee: “What? Motherf***er! Well, what were they? You’re going to have to pay for them!”

I didn’t end up paying for them, but the manager wouldn’t let me leave until the police arrived, which took a while. The manager was then shocked when I had him charged for, among other things, gripping my arm and refusing to let me leave and common assault.

Be Proud Of Your Child For Achieving The Impossible

, , , , , | Working | August 9, 2022

I’ve had to wear glasses since I was six. As any responsible child, I would break my glasses often. This story was relayed to me by my father and siblings, so I can’t vouch that it hasn’t been embellished, but this is how it was told to me.

My dad was sick of having to buy glasses every few months and was complaining to the guy at the counter about it.

Employee: *Smirking* “One moment, sir.”

He went into the back and returned with the thinnest glasses frame my dad had ever seen, thinner than pencil lead.

Dad: *Laughing* “Oh, he’ll break those in less than a day!”

Employee: “If you can break them, you can have them.”

So, cue my dad bending them 90°,180°, twisting, pulling, and stomping — these things were indestructible (I assume the lenses were empty). It turned out these things were made of titanium with memory; basically, these puppies would always return to their original shape and were near impossible to break.

My dad, thinking about the future money he’d save not ever buying me glasses again, ended up buying me a pair, bragging about it and everything. 

These things were not cheap at all; they were R2000 (about 122USD, a lot of money at the time of this story) and had to be shipped with the lenses to Europe so they could be super heated to be malleable enough to put the lenses in and then shipped back.

Less than a week later, I came home from school.

Me: “I’ve broken my glasses again.”

He laughed and I showed them to him. They were fully bent 90° at the nose bit. My dad stared and tried to bend them back. SURPRISE! IT SNAPPED BACK TO THE 90° ANGLE!

Yeah, tiny child me had somehow changed this thing’s memory enough so it returned to its unusable 90° bend. My dad took it back to the shop, and the guy was dumbfounded. It shouldn’t be possible; you can only do this by super heating it with specific machinery. It should be physically impossible for me to have done this. No one even knew how I’d done it; I just said, “They broke.”

They offered to send them back for free, but my dad took this as a challenge. If I could bend it, surely he could unbend it. Apparently, for the next three to five months, this was all he could think about because, no matter what my father did to these titanium glasses, they just snapped back.

This story has a sad ending: the glasses got lost — no one remembers how or why — and the dream was given up on, and I went back to cheap frames.

Whenever the story is brought up, my family describes how my dad was basically unraveled and raving like a mad man about how he couldn’t fix them. (For context, my dad grew up on a farm before moving to the city to become an IT guy, so this man is buff and knows how to use a lot of expensive tools. Those glasses broke.)

Grand Theft Innocence, Part 16

, , , , , | Right | February 7, 2022

This mother and a young kid come in and they purchase a copy of “Grand Theft Auto V”. I give the usual warning about beating hookers to death and stealing, but the mother brushes it off and buys the game

A week later, the kid comes in with his copy.

Kid: “Can I trade this in for something else?”

Me: “Oh, why? Didn’t you like it?”

Kid: “My friends said this was fun, but everyone’s really bad and rude, and I almost said a bad word to one of the black men, so I wanna play something else.”

Since GTA V is a really hot item in the store, and because his response made me skip a beat, he got a large amount of store credit which he used to happily buy some more age-appropriate games. I wish more people could have that level of introspective thinking.

Related:
Grand Theft Innocence, Part 15
Grand Theft Innocence, Part 14
Grand Theft Innocence, Part 13
Grand Theft Innocence, Part 12
Grand Theft Innocence, Part 11