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    Condomning Consoling Behavior

    | ID, USA | Bizarre, Rude & Risque, Technology, Themed Giveaway

    (I work support for a well-known gaming system. It’s Super Bowl Sunday, and it’s very slow due to everybody watching the game. However, we are getting plenty of prank calls.)

    Me: “Thank you for calling [Game Company]. My name is [Name]. How can I help you today?”

    (Note: the caller sounds like he is 13 years old at the most.)

    Caller: “Uh, yeah. How do I put on a condom?”

    Me: “Um, this is [Game Console] tech support. I can only help with [Game Console]-related questions. Is there anything I can help you with today?”

    Caller: “Well, you see, I wanted to have sex with my [Game Console], but I didn’t want to get it pregnant, so that’s why I need to know how to put on a condom.”

    Me: “Okay, sir, I guess you’d be happy to know that it is only a machine and therefore cannot get pregnant.”

    Caller: “Aw, sweet!”

    Me: “But I do need to point out that any liquid damage due to any related activities would void the warranty, and our technicians would not be able to accept it for any future repairs.”

    Caller: *click*

    Now Hold Up A Minute

    | Vernon, BC, Canada | Extra Stupid, Musical Mayhem

    Me: “Hi, Mike speaking.”

    Caller: “Hellooo?!”

    Me: “Hi, Mike speaking.”

    Caller: “Oh, thank goodness. Please tell your other associate he was incredibly rude and he needs better listening skills.”

    Me: “I’m sorry, but who were you speaking with?”

    Caller: “I’m not even sure. I was talking with some lady and she put me on hold. Then next thing I know, some guy picked up and wouldn’t stop talking about the mayor.”

    Me: “…The mayor?”

    Caller: “Yes. I kept telling him that I wasn’t interested and yet he kept talking about the bloody mayor. Then after that he just kept telling about the weather. He was very frustrating.”

    Me: “Ma’am, that was our hold music. You were just listening to the news on the radio station that we use.”

    Caller: *hangs up*

    A Sunny Disposition Vs. Unyielding Opposition

    | BC, Canada | Bigotry, Extra Stupid, Technology

    Me: “Thank you for calling [Company], Mindy speaking. How can I help you?”

    Caller: “Well, MINDY, why the f*** isn’t my TV working?”

    Me: “I have no idea. Let’s get a look at you account and see. Account number or phone number, please?”

    Caller: *gives info* “Took long enough to get through. I waited here for over and hour!”

    Me: “Thanks for the account info. Sorry about the long waits; we had some challenges earlier with certain equipment. Can you tell me what is happening on the screen of your TV when your PVR is on?”

    Caller: “Wait, are you qualified for this?”

    Me: “Yes, I am absolutely trained and ready to help out with your issue. It is actually a pretty easy fix, likely.”

    Caller: “Are you sure you don’t need to transfer me to Tech?”

    Me: “No, I am Tech.”

    Caller: “A chick tech? Well, okay, but I hate wasting my time with people like you. It’s frozen… some grey and blue boxes.”

    Me: “Thanks for the info. It is an easy fix like I suspected. Can you please disconnect the power cord from the PVR for about 15 seconds, and then plug it back in?”

    Caller: “I’ve already done that a couple times, you know, because I’m not an idiot!”

    Me: “Oh, okay. Well, let’s try it again. Let me know when it is unplugged and I’ll check some things on my end while it is unplugged.”

    Caller: “Seriously?” *sighs* “Okay. It’s unplugged.”

    (I check his connection, and notice he’s still online.)

    Me: “Oh, that’s weird. It seems like it is still online on my end. Are all of the lights off of the front of the box?”

    Caller: “No.”

    Me: “Oh, then it seems like you probably accidentally pulled the HDMI cord, not the power. Pull the power at the very right hand edge.”

    (At this, I see the box go off.)

    Me: “Awesome, thanks! Plug it back in now and let me know when the time shows.”

    Caller: “Okay, the time is showing.”

    Me: “Great! Let’s power it back on and see if everything is working. It all looks good on my end.”

    Caller: “Yeah, it seems to be working.”

    Me: “Awesome! Anything else I can help with tonight?”

    Caller: “God, I f***ing hate when you you people say that! There are lots of things in my life I need help with, you stupid b****!”

    Me: “Are any of those things issues with your Cable or Internet service?”

    Caller: “No.”

    Me: “Then I guess I’ve done my job! Thanks!” *click*

    Acting Hypertext

    | Denver, CO, USA | Bad Behavior, Bizarre, Themed Giveaway

    (I take escalated calls for a major cell phone provider.)

    Caller: “My son received a text from a wrong number, so I had his number changed. The lady I was speaking to waived the $15 fee, but we had to program the new number in, so I want a $50 credit.”

    (Note: it was one text asking for class notes, sent to the wrong number.)

    Me: “I apologize that you received a text from a wrong number, and I’m glad we could help, but we can’t give a credit for programming a phone.”

    Caller: *high-pitched, unintelligible, wordless shrieking*

    Me: “Ma’am, please stop yelling at me.”

    Caller: *shrieking doubles in volume*

    Me: “Ma’am, this is solving nothing.”

    Caller: *starts growling*

    Me: “Ma’am, I’m going to disconnect this call of you keep treating me this way. I don’t appreciate being yelled at.”

    Caller: *calmly* “I’d like to speak to your supervisor.”

    (Later…)

    Supervisor: “Thanks for that call. I had to hang up on her. That was fun!”

    This Is Why We’re In A Recession, Part 25

    , | USA | Extra Stupid, Money

    Me: “Thank you for calling the credit card department; my name is [Name]. How can I help you today?”

    Customer: “Yes, I wanted to see when will I receive my new credit card.”

    Me: “It will be my pleasure to assist you; can I have your social to see the application?”

    (The customer provides her social, and after checking I see there are no credit cards in process of being offered to her. Still, I check the social in our database to see if she already has an account with us and didn’t receive the card. The account is there for a $300 dollar card, all maxed out.)

    Me: “Ms. [Name], I do see that you already have an account with us. When did you apply for a second card?”

    Customer: “I didn’t apply, but I already used all the money from the first card! I was wondering when you would give me another!”

    Related:
    This Is Why We’re In A Recession, Part 24
    This Is Why We’re In A Recession, Part 23
    This Is Why We’re In A Recession, Part 22
    This Is Why We’re In A Recession, Part 21
    This Is Why We’re In A Recession, Part 20
    This Is Why We’re In A Recession, Part 19
    This Is Why We’re In A Recession, Part 18
    This Is Why We’re In A Recession, Part 17
    This Is Why We’re In A Recession, Part 16
    This Is Why We’re In A Recession, Part 15
    This Is Why We’re In A Recession, Part 14
    This Is Why We’re In A Recession, Part 13
    This Is Why We’re In A Recession, Part 12


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