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    It’s Gonna Be A Long Call, Part 7

    , | Glasgow, Scotland, UK |

    Me: “Hello, you’re through to [insurance company]. How can I help?”

    Customer: “I need a quote for home insurance.”

    Me: “No problem. The quote can take up to 15 minutes. Do you have the time?”

    Customer: “Yes, it’s 11:15. Why?”

    Me: “Uh… what?”

    Customer: “It’s 11:15. Don’t you have a clock?”

    Related:
    It’s Gonna Be A Long Call, Part 6
    It’s Gonna Be A Long Call, Part 5
    It’s Gonna Be A Long Call, Part 4
    It’s Gonna Be A Long Call, Part 3
    It’s Gonna Be A Long Call, Part 2
    It’s Gonna Be A Long Call

    Not Quite As Fast As A Fox In A Fire

    | New Zealand |

    (The customer is having difficulty with our website. One of the common reasons is using an incompatible browser.)

    Me: “Okay, maybe it’s a problem with your browser. What web browser are you using?”

    Customer: “Mozzarella filofax.”

    Business Must Be Slow

    | UK |

    Me: “Hello, you’re through to [phone company]. How can I help?”

    Customer: “I’ve just tried to top up my phone and it won’t work. Can you put it back on?”

    Me: “Sorry, that number is now cancelled. It cannot be reactivated as it has been recycled.”

    Customer: *horrified* “How dare you! That number belongs to me! It is absolutely vital I get that number back. It is my business number! You people are costing me money and putting my livelihood at risk! I’ll sue! This is a disgrace!”

    Me: “Madam, that number has been disconnected from your account for seven years. It has been used by two other customers since you last had it.”

    Customer: *click*

    Unable To Master Their Card

    | Boston, MA, USA |

    Me: “Thank you. May I have the name as it appears on your credit card?”

    Customer: “Visa.”

    How To Connect To The Printernet

    | Bismarck, ND, USA |

    (A customer calls in complaining that her internet wasn’t working. I begin walking through the troubleshooting steps.)

    Me: “Is the modem plugged into the power outlet?”

    Caller: “Yes.”

    Me: “Is the modem connected to the cable jack? And, are the lights all on it?”

    Caller: “Yes.”

    Me: “And the modem is plugged directly into the computer?”

    Caller: “Yes, with a USB cable.”

    (About ten minutes pass of me trying to figure out the problem, to no avail.)

    Caller: “I don’t understand it! Everything is plugged in right, the cable is connected to the modem, and the modem is plugged into the printer!”

    Me: “Wait, the printer?”

    Caller: “Yeah, it’s plugged into the printer. The printer is plugged into the computer so it will go through it.”

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