An Electrifying Confection

| Colorado Springs, CO, USA | Technology

(This happens while I’m setting up a new prepaid phone with a cute little lady.)

Me: “Alright, ma’am. Go ahead and press the phone’s power button and let me know when it has powered up.”

Customer: “The power? What is power?”

Me: “It’s the button you normally hang calls up with. Looks like a little red telephone.”

Customer: “Ah, I see!”

(A few minutes pass in silence.)

Me: “Ma’am, are you having trouble turning the phone on?”

Customer: “Yes. It doesn’t work. There’s no light.”

Me: “I’m sorry. Check and make sure the battery is pushed in all the way on the back.”

Customer: “Battery? What battery?”

Me: “It came with the phone, in the package. It’s small, black, and has 3 little metal contacts on one end. You need to put it inside the back part of your phone.”

Customer: “I don’t see a battery. There isn’t one in the phone, and there isn’t one in the package, either.”

Me: “You don’t see it? It should have been packaged in a separate little baggie–”

Customer: “OH! That! That’s in my candy dish!”

Me: “Your candy dish?”

Customer: “Yeah! I saw it on table and thought it was a piece of chocolate!”

The Downside To Survival

| Joplin, MO, USA | Uncategorized

(I live and work in Joplin, MO. A customer wants to place an order with the business I work and calls me.

Me: “Thank you for calling. How can I help you today?”

Customer: “Supervisor, now!”

Me: “I am sorry, sir, but before I can transfer you to a supervisor, I need to get your name and phone number please.”

Customer: “Okay, my name is [name] and my number is [number]. I am calling because I see this mailing address for Joplin, MO and I know that Joplin was wiped off the map from that tornado.”

Me: “No, sir. Not all of the city was destroyed. Only one-third was wiped out.”

Customer: “Supervisor, now!”

(I get his name and number and get a supervisor. The supervisor tells him the same exact thing.)

Customer: “You are all frauds!” *click*

Health Care(less), Part 3

, | Mississippi, USA | Money

(I get a lot of billing questions on the phone.)

Customer: *irately* “I need to know why my insurance was canceled at the end of July.”

(I look up his policy in our database.)

Me: “Sir, you haven’t paid your bill since May.”

Customer: “I have to pay my bill?”

Related:
Health Care(less), Part 2
Health Care(less)

Attack Of The Third Dimensional Dimwits

| Colorado Springs, CO, USA | Uncategorized

(I am explaining to a customer how to program his pre-paid phone.)

Me: “Alright, the sequence you need to press is Pound(#)-8678423 to program your phone.”

Caller: “What?”

Me: “Press Pound-8678423 on the phone’s number pad.”

Caller: “I don’t see anything that says ‘Pound’.”

Me: “The Pound key looks like a tic-tac-toe. It’s the button right under the 9 key.”

Caller: “You mean I have to take apart my phone, pull off the numbers, and press this ‘Pound’ key to get the thing working?”

Me: “No, ma’am, don’t take the phone apart. The Pound key is below the 9 and to the right of the zero.”

Caller: “But I’m telling you, I can’t get to that key if it’s under the 9! I have to take the 9 off to see it!”

Do Not Pay Debts, Go Directly To Jail

| Oklahoma City, OK, USA | Criminal/Illegal

Me: “Thank you for calling [satellite TV company]. How may I help you?”

Caller: “I’ve bought some used equipment. I need to turn it on.”

Me: “Yes, sir. Could I have the serial number?”

(The serial number brings up an account in collections for over $800.)

Me: “I’m sorry, sir. We cannot activate your equipment until the previous owner closes his account. Can you contact him?”

Caller: “No.”

Me: “Why not?”

Caller: “He’s in jail in Mexico.”

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