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    Rolling Your ‘R’s Can Be Bizarre

    | Philippines |

    Me: “I’m sorry, sir. Did you mean ‘R’ as in ‘Robert’?”

    Customer: “No, no, no. I meant ‘R’ as in ‘Oscarrrrrrr’!”

    Misadventures In Time And Space

    , | MN, USA |

    Me: “[Taxi call center], how can I help you?”

    Customer: “Oh my goodness. I need a cab right now!”

    Me: “Alright, we’ll try and work fast as we can for you. What is the address we’re picking you up from?”

    Customer: “1234 Smith Ave.”

    Me: “That address is not showing up in our system. Is there a direction on Smith Ave? North, south, east or west?”

    Customer: “I think it’s 1234 Smith Ave. Or it could be John St.”

    Me: “Alright. If you’re not sure of the address, is there someone there you can ask, please?”

    Customer: “Oh, this is my place.”

    Me: “You don’t know your address? Do you receive mail at your home? Could you look at the address on that for me?”

    Customer: “Hold on. Oh! It’s 1234 North Smith Ave!”

    Me: “Okay, that went into the system just fine. We’ll try and get a cab over to you as soon as possible.”

    Customer: “Oh dear. What time is it?”

    Me: “It’s about 9:15.”

    Customer: “Oh no! In the morning?”

    Me: “No, it’s 9:15pm…at night.”

    Customer: “Oh, good! I didn’t miss my appointment. I need a cab for the morning! I’ll call back then! Thank you! Bye!” *click*

    This Is Why We’re In A Recession, Part 13

    | NJ, USA |

    (I am taking an order from a customer.)

    Me: “I have a credit card on file for you. It is a card ending in 4312. Should we use that one?”

    Caller: “I have no idea whose card that is, so charge that one.”

    This Is Why We’re In A Recession, Part 12
    This Is Why We’re In A Recession, Part 11
    This Is Why We’re In A Recession, Part 10
    This Is Why We’re In A Recession, Part 9
    This Is Why We’re In A Recession, Part 8
    This Is Why We’re In A Recession, Part 7
    This Is Why We’re In A Recession, Part 6
    This Is Why We’re In A Recession, Part 5
    This Is Why We’re In A Recession, Part 4
    This Is Why We’re In A Recession, Part 3
    This Is Why We’re In A Recession, Part 2
    This Is Why We’re In A Recession

    Shouldn’t Have Rented Conspiracy Theory

    , | Portland, OR, USA |

    Me: “Thank you for calling [online movie rental]. How can I help you today?”

    Caller: “Yes, I’m having a problem with my account. I think I may have uncovered a serious conspiracy to keep me from getting movies!”

    Me: “That’s definitely not good. I’d love to take a look at your account. May I have your name please?”

    Caller: “I’d better not give you my name. They may be listening now. I’d rather make this as anonymous as possible.”

    Me: “That’s fine. What’s going on?”

    Caller: “My postman will only pick up my movies every three days unless I put a dollar in each return envelope. I’m afraid you guys are paying them to do this!”

    Me: “I can assure you we want you renting movies. That’s what we’re in business for. Have you tried returning your movies from another location?”

    Caller: “When I do that, it takes even longer for them to get picked up! I’ve been staying up until midnight to put my movies in my mailbox so the postman can’t see. I was out last night, and I slipped on some wet leaves! I said to myself, ‘Why am I living like this?’ So, I thought I should call you.”

    Me: “Sir, if you’re concerned your postman isn’t doing his job, I can get you a number for the mail customer care line.”

    Caller: *whispering emphatically* “You don’t understand! He’s the only one and he has the only key! Look into the mailboxes! The only key! Beeeeee saaaaaaaafe!” *click*

    Need To Purge That Urge

    | WA, USA |

    Me: “Hi! Thanks for calling. How can I help?”

    Customer: “I need to know what kinds of [adult] toys you sell.”

    Me: “Well, ma’am, I can show you how to use our search feature! Are you on the website now?”

    Customer: “I don’t want to look. I want you to tell me! Describe them.”

    Me: “Ma’am, I can help you use the website.”

    (The customer gets upset, and starts talking about her physical urges that demand these items.)

    Me: “I will be more than happy to show you how to search on the website. If not, I will need to end this call.”

    Customer: “I don’t have a computer.”

    Me: “Well, do you have a friend’s computer, or maybe internet on your phone that you can use?”

    Customer: “Nah, I don’t have none of that.”

    Me: “Well, maybe a public library?”

    Customer: “Nah. They don’t let me in there no more.”

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