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  • September Theme Of The Month: Overheard!

    Out Of Sight, Out Of Mind, Part 3

    | Texas, USA | Uncategorized

    (Note: I work for a credit card company.)

    Customer: “Nobody ever said anything about late fees, but I have one on my statement! How dare you charge me a late fee? Nobody told me there would be a fee if my payment didn’t get there on time!”

    Me: “Actually, ma’am, late fees are discussed in your cardmember agreement that came with your card.”

    Customer: “Oh, come on! Nobody actually reads those!”

    Related:
    Out Of Sight, Out Of Mind, part 2
    Out Of Sight, Out Of Mind

    We Need To Know How Long Your Word Is Good For

    | Glen Burnie, MD, USA | Extra Stupid

    (I work at a call center where people can pay off speeding tickets over the phone with their credit card.)

    Me: “Okay, ma’am, can I have the expiration date?”

    Caller: “Of what? Me?!”

    Just The Fax, Please

    | Baltimore, MD, USA | Uncategorized

    Client: “What do I put where it says “Client Name” and “Address”? Is that my information?”

    Me: “Yes, ma’am.”

    Client: “Okay, and where it says “Fax/Email/Overnight”, what’s that?”

    Me: “That is how you would like us to send your documents.”

    Client: “But what do I mark if I want you to fax them?”

    Business -101

    | USA | Extra Stupid

    (Note: I work for a cosmetology products distributor, so our clients are primarily professionals and beauty salon & supply owners. I’m talking to a rather ditzy stylist on the phone.)

    Customer: “So, yeah…like, I need to know how to retail [brand name product].”

    Me: “Well, I can send you a contract to become a retailers so you can purchase them from us.”

    Customer: “But I already bought them from you! I just need to know how to sell them.”

    Me: “Uh…most people put product on a shelf with a price on it.”

    Customer: *cheerful* “Ooohhh, okay! Thanks, that’s all I needed!”

    The Proof Is In The Package

    | California, USA | Uncategorized

    Caller: “I need to track a couple of shipments. Can you look those up for me?”

    Me: “Sure. What are the invoice numbers?”

    Caller: “The tracking numbers are [tracking numbers].”

    Me: “I see that both deliveries were made last week. Do you think the boxes were lost in transit?”

    Caller: “No, they’re right here on my desk. I just need proof that they were delivered.”

    Me: *temporarily speechless* “Well, have a nice day!”

    Caller: “You do the same!”

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