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  • September Theme Of The Month: Overheard!

    How To Make An Employee’s Day

    | New York, USA | Awesome Customers, Top

    (I work at a call center. As I’m working, I overhear my coworker talking another call.)

    Coworker: “Hi, my name is [name]. I’m calling from [organization]…”

    (As usual, I tune her out since it’s just a script and focus on my own call. However, after a few minutes, she hangs up and excitedly speaks to everyone in the room.)

    Coworker: “Guys! She used my name!”

    Manager: “What?”

    Coworker: “She used my name! When she hung up, she said, ‘Have a nice day, [name]’!”

    (To this day, whenever the room’s getting a little down, someone always tells the story of the customer who used her name!)

    Great State Of Confusion, Part 5

    | Missouri, USA | Geography

    Customer: “I need to know where you’re located. We want to visit the one in Quebec.”

    Me: “Okay, we actually don’t have any locations in Quebec. We do have Toronto which is in Ontario, and we have Calgary which is in Alberta.”

    Customer: “Um, I think it’s Tor—…no. I think it’s Calgary. That’s right.” *talks to someone in the background* “Wait, I guess it’s the one here in Denver!”

    Related:
    The Great State Of Confusion, Part 4
    The Great State Of Confusion, Part 3
    Make Benefit Glorious Guestlogisticstan
    The Great State Of Confusion, Part 2
    The Great State Of Confusion
    The Great State Of Ignorance

    All You Need Is Love, Part 2

    | Michigan, USA | Awesome Customers

    (This is at the end of the conversation after explaining charges to a customer.)

    Customer: “Have I told you today that I love you?”

    Me: “Um, I’m sorry…what?”

    Customer: “Have I told you today that I love you?”

    Me: “Oh, you just did.”

    Customer: “I love you!”

    Me: “Thank you? And thank you for calling [utility company]. Have a great day!”

    Related:
    All You Need Is Love

    Blown Away By Insensitivity

    | New York, USA | Uncategorized

    (I am discussing with a customer why I can’t transfer him to our corporate office. They are located in Kentucky; at this time, they have had to evacuate the building for a tornado watch.)

    Customer: “You’re just trying to give me the run around!”

    Me: “Sir, they had to evacuate for a tornado!”

    Customer: “Yesterday, there was a corporate meeting. Today, there’s a tornado. What about tomorrow? A tidal wave?!”

    Me: “Sir, they had to leave. Their lives were in danger.”

    Customer: “Surely you can understand my frustration. This is ridiculous!”

    Me: “No, sir. I don’t understand your frustration. It’s a tornado.”

    Customer: “This is the worst customer service ever!” *hangs up*

    Now, Wait Just A New York Minute

    | USA | Extra Stupid

    (I work in a call center taking customer care calls for cell phones.)

    Me: “Welcome to [store]. How can I help you?”

    Customer: “Yes, I am going to Ireland and I want to know the per minute rate.”

    Me: “Yes, thats no problem. The per minute rate to Ireland is $0.99 per minute.”

    Customer: “Is that an Irish minute or an American minute?”

    Me: *confused* “Miss, a minute is a minute no matter where you are.”

    Customer: “No, it’s not! You’re just trying to get my bill higher than it should be! I will report you to the BBB!”

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