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    Process Of Elimination

    | Michigan, USA |

    Me: “Thank you for calling [company name]. This is Ashley speaking to you from Michigan. How may I help you?”

    Customer: “Are you a recording?”

    Me: “No, sir, I’m a real person! How can I help you today?”

    Customer: “You must be in Pakistan.”

    Me: “No, sir, we are all in Michigan at this company.”

    Customer: “Your English is too good. You must be in Pakistan.”

    Me: “No–”

    Customer: “Have someone from the US call me. Thanks.” *hangs up*

    Me: *speechless*

    P.O.’d: When So-So, Not O.K. To K.O.

    | Colorado Springs, CO, USA |

    (I work customer service for a cable company. A major live pay-per-view fighting event has just ended.)

    Me: “Thanks for calling [cable provider]. How may I help you?”

    Customer: “I want a refund on the fight.”

    Me: “Sorry to hear that. What happened with it?”

    Customer: “I was jipped. I didn’t get my money’s worth.”

    Me: “I’m sorry you feel that way. Did you have issues with the picture?”

    (We are aware that some areas had some picture breakup and other problems at the beginning of the fight. We therefore can offer partial credit if it’s justified.)

    Customer: “Oh, it was a wonderful picture, nice and clear.”

    Me: “May I ask then, what made you feel ‘jipped’?”

    Customer: “I ordered it to see the main event and it ended in only 3 rounds! Not nearly worth the $64.99 I paid for it, so I want my money refunded!”

    Me: “I’m sorry, sir, but I cannot offer credit just because you were dissatisfied with the content of an event. [Cable company] is not responsible for the content; we are only the conduit to deliver the event to the customer. Since you say we delivered the event to your TV flawlessly, this issue is not creditable.”

    Customer: “Well, I’m only gonna pay $30 for it.”

    Me: “You can pay $30, but the fight will still be charged to you at full price. I cannot credit the event because your dissatisfaction with its duration is in no way [cable company]‘s fault or responsibility. I’m sorry, sir.”

    Customer: “Well, that’s a load of bull****! You have a contract for that event. Just tell them to get back up and fight some more!”

    Beware Of The Pink Perv

    | Oregon, USA |

    (At the cell phone company I work for, there is a notorious caller, referred to by us all as “The Pink Pencil Guy”. New hires are warned of him in training. He doesnt even have an account. He just calls from untraceable phones. He only talks to female employees. I’ve talked to him twice. This is how my first encounter with him goes.)

    Me: “Thanks for calling, how can I help you?”

    Caller: “I have a pink Motorola RAZR and I need you to help me change my ringtone. On my pink RAZR.”

    Me: “Okay, I can do that. Do you have–”

    Caller: “But first, I need you to tell me to get my pink pencil and my pink pad of paper.”

    Me: “I can’t do that.”

    Caller: “Just tell me to get my pink pencil and pink pad of paper, now!”

    (He eventually gives up and ends the call, which was good for me: when he’s lucky to get a rep who will play along, he’ll get more and more sexual about it for as long as he can get away with it.)

    A Welsh Of Knowledge

    | Wales, UK |

    (I work in a call center that only calls the local area.)

    Me: “Hello, sir, I’m just calling about–”

    Customer: “What country are you calling from?”

    Me: “Me? Wales, sir.”

    Customer: “Don’t give me that. All of you people are based in India or something.”

    Me: “I assure you, we’re not, sir. I’m not Indian; I’m based in Wales.”

    Customer: “Sure you are! You companies are all the same.” *in Welsh* “I bet we don’t even speak the same language.”

    Me: *in Welsh* “Sir, I’m not Indian. I’m in an office probably no more than ten minutes from you right now.”

    Customer: “You know, for an Indian, you have excellent pronunciation.”

    Canada: America’s Hat, Part 3

    | Canada | Canada

    (I’m working the customer service line and have just finished explaining our services to a caller.)

    Caller: “Well, that sounds great! You seem like a good, honest American business.”

    Me: “Canadian, actually.”

    Caller: “No such thing!”

    Me: “I’m sorry, come again?”

    Caller: “There’s no such thing as ‘Canadian’; you’re either American or one of those foreign people.”

    Me: “Um, I’ll…put you through to sales then.”

    Caller: “Thank you!”

    Related:
    Canada: America’s Hat, Part 2
    Canada: America’s Hat

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