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    Do Not Pay Debts, Go Directly To Jail

    | Oklahoma City, OK, USA | Criminal/Illegal

    Me: “Thank you for calling [satellite TV company]. How may I help you?”

    Caller: “I’ve bought some used equipment. I need to turn it on.”

    Me: “Yes, sir. Could I have the serial number?”

    (The serial number brings up an account in collections for over $800.)

    Me: “I’m sorry, sir. We cannot activate your equipment until the previous owner closes his account. Can you contact him?”

    Caller: “No.”

    Me: “Why not?”

    Caller: “He’s in jail in Mexico.”

    Bleeding For A Cause

    , | Evans, GA, USA |

    (I call people to request for them to come in and donate blood.)

    Me: “Hello! This is [name] with the blood center.”

    Male customer: “Oh, is it that time of the month again?”

    Me: *speechless*

    Male customer: “I just realized what I said.”

    Friends In Unusual Places

    | New Zealand | Crazy Requests, Top

    Me: “How can I help you today?”

    Customer: “I’m looking for a parcel.”

    Me: “May I have your tracking number, please?”

    Customer: “My what?”

    Me: “Your tracking number. All of our parcels have tracking numbers which the sender can give you if you do not have it.”

    Customer: “Why don’t you have it?”

    Me: “Because I didn’t send you the parcel.”

    Customer: “So, who did then?”

    Me: “Sir, do you not know who sent you the item?”

    Customer: “No, but my neighbor just had something delivered and I want one too. So send me something now!”

    (The caller then muffles the phone and I can hear what sounds like sobs.)

    Me: “Sir, are you okay?”

    Customer: “I’m so lonely and I just wanted to get a present!” *more sobbing*

    Customer: “I’m so lonely!”

    Me: *speechless*

    Customer: “Never mind, I’ll go now…”

    Me: “Sir…wait. We do have a parcel for you. I just need to confirm your address to send it to you. It will be there this afternoon!”

    (After he gives me his address, I have a quick whip around the call center and we get a card signed by the team, put in a few chocolate bars with other happy bits and pieces, and send it to him. He calls the next day and thanks us all. Now, he rings once a week on average, and we are all happy to chat with him.)

    Expired Pass And Expired Logic

    , | Boston, MA, USA |

    (I work in a call center for a travel company that sells attraction passes. We often get calls from customers that buy the products without actually reading the website, so they have no idea how the products work.)

    Me: “Thank you for calling [company]. How may I help you today?”

    Customer: “Excuse me, I am trying to get into [attraction] and they are not letting me in. Tell them that I have your card so I can get in.”

    (I get her card information so I can check the activity on her card.)

    Me: “Ma’am, I’m sorry, but it seems that your card expired yesterday. You only purchased a three day pass and all three days have been used.”

    Customer: “I know that. Get me into [attraction]!”

    Me: “I’m afraid I can’t do that. If your pass has already expired, you cannot use it.”

    Customer: “So you’re telling me that if I used all three days on my pass, I can’t go to the attractions anymore?”

    Me: “That is correct. If you bought a three day pass and you used all three days, you will not be able to use the pass to get into any attractions.”

    Customer: “Well, nobody told me that! I want a refund for not being able to get into [attraction] today!”

    (This call goes on for 20 more minutes. Needless to say, she did not receive a refund.)

    That’ll Be An Arm And A Never Mind

    | Adelaide, SA, Australia | Bizarre, Health & Body

    (A customer is complaining that we have cancelled her membership with us, even though she hasn’t paid for it for 6 months.)

    Customer: “This is getting ridiculous. I am going to take this to [local news station]. I’m disabled, and you’re discriminating against me because I am disabled.”

    Me: “I am not discriminating against you. The same rule applies to all members who fail to pay for their membership. Unfortunately, it has been cancelled and the only way to become a member again is to rejoin.”

    Customer: “If you don’t fix this for me, I’m going to come down there to your head office, take off my prosthetic leg, and beat you with it! Good bye!”

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