Utah Is Not Her Calling

| UT, USA | Health & Body

(I used to work in a very different kind of call center. People who lived in California would call us in Utah to make an appointment for their doctors. But we weren’t allowed to tell them we were in Utah, so we had to act like we were actually in California, at the front desk of the doctor’s office.)

Me: “[Company]. This is [My Name]. How can I help you today?”

Customer: “Yes, I need to talk to the nurse right away!”

Me: “Okay, no problem, ma’am. I’m just going to need to open up your file real fast. Can I get your last name and birth date?”

Customer: “No. You’re in f***** Utah. I don’t want to give you s***. You’ll steal my identity.”

Me: “I’m sorry, ma’am, but I am unable to transfer you over to your nurse unless I have your information.”

Customer: “F*** you!” *hangs up*

(About five minutes later I get the same lady again and go through the regular routine.)

Customer: “I’m going to call the police and the newspapers and let them know that you’re stealing our jobs!”

Me: “I’m sorry you’re upset, ma’am. I can try to get you to a nurse, but that means I have to put you on hold”

Customer: “You’re going to go to jail because you stole our jobs! You will not put me on hold or I will press charges!”

(I tried to work with her more but she was not having it. She ended up just hanging up on me. I finally was able to open her file, because I guess I wasn’t the only person she threatened that day. She never called me back, but I later found out that she stormed into the doctor’s office and they ended up having to call the cops to escort her out.)

Radiating With Stupidity

| Estonia | Extra Stupid, Family & Kids, Technology

(An English-speaking client is trying to get some information about a guitar festival that is supposed to take place that day. He says his wife had talked to someone earlier about it but I’m having trouble finding any information about a guitar festival at all.)

Me: “May I please call you back in a few minutes? I’ll try to find out who was talking to your wife earlier and where she found the information.”

Client: “No, that’s not an option. You see, I can’t use this phone around my children because of the radiation. I’m standing outside of the car right now.”

I’m Not La La Laughing

| San Antonio, TX, USA | Bad Behavior, Bizarre

(I’m listening in on a call my husband/coworker is taking.)

Husband: “Ma’am, I apologize, your assumption was not correct. The service is not transferable and must be used by the end of next month. This information is stated on our website and on the receipt we sent you at the time of purchase.”

Caller: “La la la la la la la la!”

Husband: “Ma’am, I can continue to assist you but we need to have this conversation like grown-ups. If you insist on acting like a child, I will have to put you in time out by hanging up”

Caller: “Well, f*** you!” *click*

Me: “Aren’t you glad you married me instead of someone like that?”

Husband: “If you acted like that, we wouldn’t have even started dating.”

Tree Talk

| The Philippines | Bizarre

(I receive a call from a guy who’s calling on behalf of his friend and acting as the account owner. It’s pretty obvious because I can hear the account owner in the background providing his account info.)

Me: “Hi, my name is [My Name]; may I have your phone number, please?”

Friend: *whispers* “Dude, what’s your phone number?”

Account Owner: *from the background* “It’s [number].”

Friend: “Hi, yes. It’s [number].”

Me: “Thank you! Now, may I have your name?”

Friend: *whispers* “Dude, what is the complete name on your account?”

Account Owner: *from the background* “It’s [Full Name].”

Friend: “Sure, [Full Name].”

(The friend kept chatting with the account owner and is no longer paying attention to what I’m asking.)

Me: “[Name]!”

Friend: “Oh! I’m sorry about that. Can you please repeat your question?”

Me: “This is the last time I will ask this question, if I don’t get the answer I will have to disconnect this call! What… is… the.. name… of… the STREEEET… that you grew up on?!”

Friend: *he is rattled and whispers* “Dude, what’s the name of TREE that you grew up on?”

Account Owner: *from the background* “What the f***, dude?”

Friend: “Didn’t you ask for the tree name?”

Account Owner: *now shouting from the background* “Just what the f*** is your problem with me? Stop messing around! If you wanna play, wait for your turn!”

Me: *laughing and can barely speak* ” “Uh, sir…”

Friend: *shaky voice* “What is it you are asking for?”

Me: “I’m asking for the name of the… name of the…” *mute and laugh* “streeeet, please.”

Friend: *click*

Can’t Subscribe To Their Way Of Thinking

| PA, USA | Crazy Requests, Theme Of The Month

(Customer calls in to try and get a refund.)

Me: “Hello this is [My Name] with [Company]. How can I help you today?”

Customer: “Yes, I want a refund for my TV Weekly. I bought a subscription and I don’t like it.”

Me: “Okay, just give me one second to look into your account.”

(I access her account.)

Me: “Okay, ma’am, unfortunately we will not be able to give you a credit on your account because—”

Customer: “Why the h*** not!?”

Me: “Well, as I was saying, it looks like you received every issue of your two-year subscription and it’s been a year since we sent you a renewal letter.”

Customer: “So what? I just told you; I didn’t like your magazine and I want my money back.”

Me: “Ma’am, according to your account we never received one call or complaint in the entire three years since you ordered the magazine.”

Customer: “Well, I didn’t have the time to so I’m calling now.”

Me: “In three years you haven’t had the time?”

Customer: “Some of us have REAL jobs.”

Me: “Okay, well, then the charge shouldn’t be a problem; have a good day, ma’am.”

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