Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Filled With Creamy Justice
    (1,833 thumbs up)
  • July Theme Of The Month: Animal Madness!
    Submit your story today!

    The Poster Child For Unreasonableness, Part 2

    | USA | Crazy Requests, Family & Kids, Tourists/Travel

    (This customer has spent 10 minutes complaining about minor things from her recent cruise from the weather to the color of the carpet.)

    Customer: “Also, every night at dinner the unruly children we sat with would cry, whine, and pitch a fit. It wasn’t the upscale experience we expected and ruined our entire cruise.”

    Me: “I’m sorry to hear that. As you are traveling again this year, I can certainly have a bottle of wine sent to your room for the inconvenience.”

    Customer: “I hope you’ll do the same for my sister and her family. She always travels with us, so it would only be fair.

    Me: *pulls up reservation* “I see you were scheduled to sit with her and her three children on the last cruise. Did they not accommodate you to dine together?”

    Customer: “Oh, yes. We had a table of six.”

    Me: “… So the unruly children?”

    Customer: “Her bratty kids should never have been allowed in the dining room!”

    Related:
    The Poster Child For Unreasonableness

    Enough To Make You Go Postal

    | NY, USA | Crazy Requests, Technology

    (Like many other call centers, if a customer immediately wants to speak to a supervisor, we’re supposed to get as much information as possible and see if we can solve the problem ourselves, since the number of escalations is factored into performance reviews and bonuses. I overhear a coworker on a call.)

    Coworker: “Thank you for calling [Company]. This is [Coworker]. How may I help you?”

    Caller: “I want to speak to a supervisor.”

    Coworker: “Okay, ma’am, but first may I ask what the issue is and have your account number, so that my supervisor can better assist you?”

    Caller: “It’s [number], and I’m calling because I lost my user manual and requested a replacement, but I never received it! I want the person I talked to before fired!”

    Coworker: “I’m sorry about that, ma’am. When did you request the replacement?”

    Caller: “Ten minutes ago!”

    (My coworker looks at the account and sees there was an order placed a few minutes before for a free physical copy of the manual to be sent out.)

    Coworker: “Oh, I do see the order here, but they must’ve misunderstood. You wanted it via email?”

    Caller: “No, regular mail.”

    Coworker: “… then it wouldn’t have arrived yet, ma’am. The order was placed, but it needs to ship out. You should have it within two business days, unless you want it sent via email instead.”

    Caller: “No, regular mail! Don’t argue with me! I’m not doing this for me! I’m doing it for you!”

    (This goes back and forth for a couple of minutes, but eventually she hangs up without speaking to a supervisor, though she still demands that the previous agent be fired.)

    Coworker: “I bet she’ll call back wanting ME to be fired for not teleporting her user manual to her.”

    Possibly The Dimmest Customer Ever

    | MT, USA | Crazy Requests, Extra Stupid

    (I have just asked a customer for the serial number on his TV. He informs me he needs to get a flashlight to see it. He is silent for a minute, and then speaks up sounding rather irritated.)

    Customer: “Are you going to get me a flashlight, sir?”

    Me: “I’m sorry?”

    Customer: “I need a flashlight or you’re not getting the serial number.”

    Me: “I can’t give you a flashlight, sir. I’m only on the phone with you.”

    Customer: “Please get me a flashlight.”

    Me: “I cannot get you a flashlight. You are in Florida. I’m in Montana.”

    Customer: “Do you want my serial number or not?”

    Me: “Yes. I need it to set you up for service, but I can’t wave my hands and magically make a flashlight appear in your hand.”

    Customer: “Your service is horrible.”

    Me: *muting my phone* “I want to go home now.”

    Left Their Brain In Their Other Lifestyle

    | Brea, CA, USA | Bizarre, Language & Words

    Me: “Thank you for calling [Company]. How may I help you?”

    Customer: “Yes, I would like to order a replacement statement.”

    Me: “Okay, sure thing. First to access your account, I’ll ask a couple of verification questions.”

    Customer: “Okay!”

    Me: “May I have your address please?”

    Customer: “Address? What you mean like, where I live?”

    Me: “Yes, sir?”

    Customer: *gives address*

    (After verifying my customer I then proceed to his request.)

    Me: “Okay, sir. I have your statements ready to be sent. Would you like it sent to the address on file or an alternate?”

    Customer: “I don’t live an alternative lifestyle.  I  just want my statements.”

    No Room To Listen

    | NS, Canada | Bizarre, Hotels & Lodging, Theme Of The Month

    (I work for an office supply company and we have a points system for customers, like a lot of places do. You reach so many points, you get a couple bucks off your next purchase.)

    Me: “Thank you for calling [Company] points. How can I help you?”

    Caller: “Yes, I’ll give you my points number” *reads it off*

    Me: “Okay, thank you. I have the name coming up as [Caller]?”

    Caller: “Yes.”

    Me: “Okay, what can I do for you?”

    Caller: “Every time I book a room with you people I always get a bad price! My coworkers always get a discount!”

    Me: “Excuse me, what? D-did you need to place an order? Do you have a question about your loyalty points?”

    Caller: “NO! What is the best price you can give me for a room! My coworkers always get a good price! I’m going away in a few weeks. I need a good price! You people rip me off!”

    Me: “Are you referring to a hotel room? This isn’t a hotel chain, ma’am, this is [Company].”

    Caller: “Aren’t you listening? No! I need a room! What is the best price you can give me?”

    Me: “Ma’am… you are calling [Company]. You just told me your points number for this company. We are not a hotel. We sell office supplies.”

    Caller: “No, this is the [Hotel Chain]!”

    Me: “No… it isn’t.”

    Caller: “It isn’t?”

    Me: “No…”

    Caller: “Oh…” *click*


    Page 3/13312345...Last