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    Jesus, The Only MasterCard You’ll Ever Need

    | Florida, USA | Top

    Me: “Thanks for calling Credit Card Services, how may I help you today?”

    Card member: “Yeah, I was just looking over my statement and see I was charged a late fee. Why?”

    Me: “Well, when we receive a payment past the due date, a late fee is normally assessed to the account. Do you have any idea why we received the payment late?”

    Card member: “I was on vacation and didn’t send it in until the 12th.”

    Me: “Well, the payment was¬†due on the 8th and there is usually at least seven days between customers sending in their payment until we can receive and process them.”

    Card member: “Well, can you waive that fee for me?”

    Me: ¬†”Unfortunately, since the fee was billed appropriately, there isn’t any way that it can be removed.”

    Card member: “Have you accepted Jesus Christ as your Lord and Savior?”

    Me: “How is that in any way relevant to this conversation?”

    Card member: “Jesus would waive my fee!”

    Me: “Jesus wouldn’t own a bank.”

    Who’s Got The Power Now

    , | Los Angeles, CA, USA |

    Me: “How can I help you?”

    Irate Caller: “Yes, I just purchased one of your wireless routers and your stupid tech support in India just told me I have to plug it into an outlet.”

    Me: “Uh… yes, ma’am. It needs to be plugged into an outlet to get electrical power.”

    Irate Caller: “I purchased a WIRELESS router, so it shouldn’t require wires! Doesn’t it use batteries or something?”

    Me: “No, ma’am, ‘wireless’ means you don’t need wires between the computer and the router.”

    Irate Caller: “Wireless means WIRE-LESS! If this thing has to be plugged in with a wire, I want a full refund!”

    Me: “If the product isn’t what you expected, I suggest you return the device to your local retailer.”

    Irate Caller: “NO! That’s not good enough! They won’t take it back because it’s been opened! I want you to give me a refund!”

    Me: “Ma’am, we don’t provide refunds unless a product’s functionality is grossly misadvertised. You need to speak to–”

    Irate Caller: “NO! You’ll give me a refund right now you f***ing son of a b**** and you’ll do it right f***ing now!”

    Me: “Ma’am, throwing a temper tantrum like a five year old is not going to get you something that we’re incapable of giving you.”

    Irate Caller: “You can’t speak to me like that! Transfer me to your manager at once!”

    Me: “No.”

    Irate Caller: “What?”

    (Contrary to popular belief, most companies don’t REQUIRE techs to transfer to supervisors simply because they’re told to by a customer).

    Me: “I said no. I will not transfer you to my supervisor. This is a non-escalatable issue.”

    Irate Caller: “But you have to!”

    Me: “No, I really don’t, and since you already blasted me with profanity, technically I could have disconnected the call already.”

    Irate Caller: “Well, I’m sorry… can I have my refund now?”

    Me: “I told you, I can’t give you a refund for this product. You need to contact your retailer.”

    Irate Caller: “F*** you! You f***ing ****ards are ripping me the f*** off! F*** you!”

    Me: “Thank you for contacting tech support and have a nice day!”

    Irate Caller: “Wait! I’m sorry!”

    Me: *click*

    And We Wonder Who Clicks On Spam…

    , | Santa Ana, CA, USA |

    Me: “Thank you for calling [bank], how may I help you?”

    Customer: “Hello, I seem to have a problem with my online banking.”

    Me: “Okay, I’d be happy to help…”

    (I identify her and find nothing wrong with her accounts, flags or overdrafts.)

    Me: “I’m sorry, ma’am, but I’m not seeing anything wrong on our end. Can you describe what the problem is?”

    Customer: “I don’t know what the problem is. I just got a message from you that said ‘Contact Us’.”

    Me: “Okay, can you read me the message you received?”

    Customer: “It says ‘Contact Us’.”

    Me: “That’s all, contact us and that’s it? No explanation?”

    Customer: “That’s all! It just says ‘Contact Us’ in blue letters right above my messages.”

    Me: “Wait, above your messages? You mean the link?”

    Customer: “The what?”

    Me: “Ma’am, the blue message to contact us is a hyperlink to a blank letter. It wasn’t telling you to contact us; the link is always there for feedback, like a suggestion box.”

    Customer: “Oh… well, can I please speak with your supervisor! I cannot be the only one who thought this!”

    (I transfer her over and proceed to bang my head against my keyboard.)

    The Wind Beneath My Swings

    , | Boston, MA, USA |

    Caller: “The swing set was delivered yesterday, and… it’s fine, but I need instructions.”

    Me: “No problem, I’ll email them to you right now. Are you missing anything from your shipment? If you are, let me know and I can get those right out for you.”

    Caller: “Um, no. I’m not missing anything, but I do have one question.”

    Me: “Sure, how can I help you?”

    Caller: “Well, I got the swing set and… well… thank you for the added accessory, but where do I put it? I mean, how do I attach it to the set?”

    Me: “Which accessory, sir?”

    Caller: “The toilet seat.”

    Me: “The what?!”

    Caller: “Yeah, and I just want to know how I attach it to the swing set?”

    Me: “Um, ok. First of all, you don’t put toilet seats on your child’s swing set. Secondly, that wasn’t in your shipment from us. The trucking company must have gotten some boxes mixed up.”

    Caller: “Ooooooohh…” *speaking to someone off the phone* “HEY JOE! Don’t open that box! That toilet seat isn’t ours! It doesn’t go on the set!”

    (I would just like to state for the record that “toilet seat” and “swing set” should NEVER be used in the same sentence.)

    Maine, Mars, Same Difference

    | Maine, USA |

    Me: “Thank you for calling *** business customer service. How can I help you?”

    Customer: “Where y’all at, India?!”

    Me: “No sir, I’m in Maine.”

    Customer: “Maine? Where the h***’s that?”

    Me: “Northern New England, sir.”

    Customer: “England, I thought you sounded funny.”

    (Note I have a VERY slight New England accent and this guy sounded like a Southern good ol’ boy).

    Me: “No, NEW England sir, northeastern United States.”

    Customer: “Oh, up in Canada then! Well you done learned English pretty good I guess!”

    Me: “…”

    Related:
    Cancun, Oahu, Same Difference


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