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    Insanity Comes Through Loud And Clear

    | Alberta, Canada | Top

    (This guy called in and got the wrong department, and the correct department was in another city, or perhaps country.)

    Me: “I’m sorry, but I can’t access your account from my department. If you’ll let me put you on hold, I’ll transfer you to someone who–”

    Customer: “No! Every time I get put on hold I get dropped.”

    Me: “Well, I can’t help you unless you let me put you–”

    Customer: “Stop interrupting me!”

    Me: “I… I’m not–”

    Customer: “Yes you are! Do we have to start using the over-and-out method?”

    Me: “I’m not sure what–”

    Customer: “After everything I say, I say ‘over’. Then you can talk. Then you say ‘over’, and I can talk.”

    Me: “I’m not really sure that’s nessec–”

    Customer: “Now, I need to put more minutes on my phone. Over.”

    Me: “I’m in the post-paid department and I can’t access Prepaid accounts here. If you’ll let me transfer you I can get someone who can help you. Over.”

    Customer: “No. I refuse to be put on hold. Just get someone to come over and use your phone.”

    (There is a long pause.)

    Customer: “…hello? Are you ignoring me?” *another long pause* “HELLOOOOOO!”

    Me: “…you didn’t say ‘over’.”

    Sometimes You Want To Go Where Everybody Has A Name

    | Pittsburgh, PA, USA |

    Me: “Hello, thank you for calling ****. This is Bryan, may I have your account number?”

    Customer: “Bryan who?”

    Me: “I’m sorry ma’am, for security purposes I’m unable to provide you with my last name. For reference I can provide you my ID number.”

    Customer: “That won’t do, you need to have a last name. I can’t speak to someone without a last name. Make one up please, for my sake.”

    Me: “…OK, for the purposes of this call my name is Bryan Jones.”

    Customer: “Thank you, Mr. Jones. I…”

    (My name isn’t Jones.)

    Why Our Contracts Are A Gazillion Pages Long

    , | Indiana, USA |

    Caller: “Hello, my cellphone bill is more than it is supposed to be.”

    Me: “Okay, I see that your bill is $4.00 more than normal. Let’s see why.”

    Caller: “You had better figure this out. I’m not going to pay it if you’re trying to screw me!”

    Me: “I see the problem, You actually called Canada.”

    Caller: “I have nationwide calling! I can call Canada if I want to.”

    Me: “Actually, if you have nationwide calling, you’re only okay in the United States.”

    Caller: “So? Canada is part of North America.”

    Me: “Yes, but not the United States…”

    Caller: “What about Colorado?”

    Me: “Yes, Colorado is okay.”

    Caller: “What about… Vietnam?”

    Me: “Umm, no, that would be a bit international.”

    Caller: “Fine! I’ll pay it this time, but maybe you guys should be a bit more clear on what your national service consists of!”

    Rescue 911, Transylvania Edition

    , | West Palm Beach, FL, USA |

    (Note: South County is a psychiatric institution.)

    911: “911, what is your emergency?”

    Caller: “Yeah, I’m sorry to bother you but I am checking into South County tomorrow. I’m afraid to go cause there is a guy who works there who wears a star and says he’s a vampire.”

    911: “People are allowed to be vampires if they want to be, ma’am.”

    Caller: “Oh yeah? What if he tried to bite me?”

    911: “Did he try to bite you?”

    Caller: “No.”

    911: “Give us a call back if he tries to bite you.”

    It’s Aliiiiive!

    , | Minneapolis, MN, USA |

    Caller: “I’m having trouble registering for courses.”

    Me: “Okay let me direct you to some tutorials available on the main website so we can walk through that process.”

    Me: “Okay you can either view these tutorials as a module
    demonstration or you can click ‘Download PDF’ to view a written tutorial with pictures and steps. Go ahead and click on ‘Download PDF.”

    Caller: “Woah, wait a minute. Why is there a white arrow moving around on my screen?”

    Me: “Well, whenever you move your mouse you’ll see a white arrow move around on the screen. Is that what you are referring to?”

    Caller: “Ooh… ”

    Me: “Okay, well let’s go to the… ”

    Caller: “Oh my gosh, make it stop! Make it stop! Why is it adding me to courses I don’t want! I don’t want [course], I don’t want it! Why is it doing this!? Please, please make it stop!”

    Me: “Ma’am, it’s okay. It’s just a demonstration to show you how the registration process works. It’s not actually adding you to those courses.”

    Caller: “Ooh.”

    Me: “Ma’am, what courses did you want to register for? I’m just going to go ahead and submit those registration requests for you…”

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