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    Why Hello, Pheven

    | Australia |

    Me: “I’m here to help, sir. Now, can I start with your name?”

    Caller: “Yeah. It’s Steven.”

    Me: “Is that ‘Steven’ with a V, or ‘Stephen’ with a PH?”

    Caller: “No, it’s Steven with an S, idiot!”

    That’s Just Golden

    | Tulsa, OK, USA |

    (Note: we deal with the airline employees.)

    Me: “Customer service, this is ***. May I have your file number?”

    (The airline employee gives his file number, and I verify his information is correct.)

    Me: “How can I help you?”

    Airline employee: “Promise you won’t laugh.”

    Me: “I’ll try, sir.”

    Airline employee: “I’m calling to report that a customer relieved himself in one of the Electronic Check-in Units. I need to ask for a tech to come out and make sure there’s no damage to the computer.”

    Me: “Oh my gosh, of course. Where in the airport is the machine?”

    Airline employee: “It’s near Gate 27. We call it Irregular Operations because that’s where–no pun intended–the customers have to go to get their tickets when they’re pissed off.”

    Me: “Well, sir, I’m writing this up as being water damage that the tech will need to check out. Is there anything else I can do to help you?”

    Airline employee: “You got any Febreeze?”

    I Think We’ve Found The Problem

    , | Concord, CA, USA |

    Me: *on the phone with a customer* “I can have a repairman out there in 2 days to fix your dishwasher.”

    Customer: “Two days? TWO DAYS?! What am I going to do with the dishes in the meantime?!”

    Me: *jokingly “For $10 a day I’ll come out and wash them.”

    Customer: “Ok, great! Can I put that on my store card?”

    Me: “Um…I was just kidding, ma’am.”

    Customer: *angrily* “Let me talk to your manager!”

    (After my boss speaks with the customer, he comes over to talk to me.)

    Boss: “Did you tell the customer you would wash her dishes?”

    Me: “I was just joking!”

    Boss: “NEVER joke with a customer. Customers have NO sense of humor. None.”

    A Bit Nutty

    | Scotland |

    Me: “Thank you for calling ****. What is the problem with your telephone line?”

    Customer: “The squirrels.”

    Me: “The–what? Sorry?”

    Customer: “Those damn squirrels are watching me.”

    Me: “Uh…do you have a problem with your telephone line?”

    Customer: “Yes, the squirrels have nested on it, and they watch me while I’m sleeping…”

    Me: “I’m sure they’re not.”

    Customer: “You calling me a liar?”

    I Always Travel By Rocket

    | Flagstaff, AZ, USA |

    Me: “Thank you for calling ****, how can I help you?”

    Caller: “How far are you from Las Vegas?”

    Me: “233 miles.”

    Caller: “So that’s about what, an hour, hour and a half?”

    Me: “Only if you drive about 230 miles an hour.”

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