Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Bigotry Comes In All Shapes And Sizes
    (1,963 thumbs up)
  • April Themed Story Giveaway: Creepy Customers!
    Submit your story today!

    Digging Your Way Out Of A Hole

    , | Huntsville, AL, USA |

    Woman on phone: “You guys need to take that at-fault accident off my record.”

    Me: “Ma’am, I can’t do that. You’ll have to dispute that with the DMV.”

    Woman: “What’s that?”

    Me: “The Department of Motor Vehicles.”

    Woman: “Why can’t you take it off? You were the one put it on there.”

    Me: “Ma’am, I didn’t put anything on your record. The DMV did. What happened in that accident?”

    Woman: “I bumped into someone.”

    Me: “So you rear-ended someone? What were you doing?”

    Woman: “Drinking a beer.”

    Me: “Drinking a beer? While driving? Ma’am, if you rear-ended someone and had an open container of alcohol in your car it would be two violations, possibly three.”

    Woman: “See? There you go again, puttin’ stuff on my record.”

    Me: “Right.”

    Was It Something I Said

    | Las Vegas, NV, USA |

    Me: “411 Information.”

    Customer: “Wait a minute…”

    *papers rustling around*

    Customer: “I thought I had that here…”

    *long pause, more rustling*

    Customer: “Just a sec…”

    *several seconds of silence*

    Customer: “Never mind, you sound stupid.”

    *hangs up*

    It’s Gonna Be A Long Call, Part 2

    , | Prince Edward Island, Canada |

    Me: “Thank you for calling *****. What is the issue you’re calling about?”

    Customer: “I can’t get wi-fi on my phone!!!”

    Me: “Okay, what does the phone say when you try to connect?”

    Customer: “It asks me for a password, but I don’t know the password!”

    Me: “Ma’am, it’s the password you set when you first got your router.”

    Customer: “Router? What the heck is a router?”

    Me: “It’s the little box you have connected to your internet to enable wi-fi.”

    Customer: “Why the heck would I have internet? I don’t even own a computer!”

    Me: *sigh*

    Related:
    It’s Gonna Be A Long Call

    A Nasty Case Of Selective Hearingitis

    | Salt Lake City, UT, USA | Top

    (I was working for the billing department for a big cable company. I speak English clearly, but it’s my second language.)

    Lady: “I just got my bill and it says I owe you $400 in adult films, but I haven’t watched them.”

    Me: “I apologize for the inconvenience, but we got that information from your receiver. Do you think maybe somebody in your house might ordered them?”

    Lady: “No, there’s only me and my nephew.”

    Me: “How old is your nephew?”

    Lady: “He’s 14 years old, but he would never do that! I need you to credit my account for the whole amount.”

    Me: “Again, I apologize for the inconvenience but I won’t be able to do this at this time. I see we have credited your account twice in the last six months.”

    Lady: “I need the credit NOW, you hear me!”

    Me: “I understand your frustration, but as I told you before it’s impossible for me to do that at this moment.”

    Lady: “What? What did you say? I can’t understand you… you have a really thick accent!”

    Me: “I apologize, I said I won’t be able to credit your account at this time.”

    Lady: “What? You need to learn English before you get on the phones. I can’t understand a word you said!”

    Me: “Okay… so would you like me to credit your account for 600 dollars?”

    Lady: “Yes, that’s what I’m asking for! THANK YOU…”

    Me: “Oh, so now you understand my English. Sorry, we cannot credit your account at this time.”

    Lady: “Let me speak to a supervisor!”

    Related:
    A Nasty Case Of Selective Illiteracyosis

    Hippocrates Is Rolling Over In His Grave

    , | Southern Illinois, USA |

    Me: “Thank you for calling, how can I help you?”

    Doctor: “I need to verify my patient’s coverage. Her number is *****.”

    Me: I’m sorry, ma’am, but there is a problem and I can’t access that account. I will have to forward this issue over to our technical department and they will get back to you as soon as possible.”

    Doctor: “I need this information immediately. Can I talk to them now? It’s very important.”

    Me: “I’m sorry, they are very backed up over there and everything is handled in the order it is received. You will be added to the queue and they will get back to you later today.”

    Doctor: “What if she was DYING and I needed her coverage information? What then?!”

    Me: “Ma’am, with all due respect, if the patient was dying there in your office, I would hope you would treat her regardless of her insurance coverage.”

    Doctor: “Well, yes–I mean–just make sure they call me today.” *click*


    Page 120/128First...118119120121122...Last