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    Minus One Bill, Plus One Federal Offense

    | Jonesboro, AR, USA |

    (I work at a call center that handles many types of cell phone issues, including the bills.)

    Me: “Thank you for calling, my name is **** and I’ll be assisting you today. Is this call in regards to wireless number ***-***-****?”

    Caller: “Why y’all done sent me a bill for two thousand minutes?! I don’t even own a cell phone!”

    Me: “Um… well, does the bill have your name on it, ma’am?”

    Caller: “Of course it does! Right here…” *paper rustling*

    Caller: “Oh, lawdy! I done opened my neighbor’s mail!”

    Someone Needs To Get Ctrl-Alt-Deleted

    , | Newark, DE, USA |

    (A customer calls in having trouble logging into her email.)

    Me: “Okay, let’s try typing the password into a text program like Notepad or Word. Then, we can copy and paste it into the password box.”

    Caller: “Copy and paste?”

    Me: “Yeah, it’s just a quick–”

    Caller: “COPY AND PASTE? What the h***?! I have a secretary so that I don’t have to learn copy and f***ing paste!”

    Me: “If you calm down, it’s really very easy.”

    Caller: *hangs up phone*

    How Is My Excuse? Call 1-800-NOT-ALWAYS-RIGHT

    | Seattle, WA, USA |

    Me: *on the phone* “Hi, thanks for calling ****. Can I help you?”

    Caller: “Yes, I have a complaint about your delivery driver. He was driving too slow, and in the carpool lane.”

    Me: “How fast was he going?”

    Caller: “60 miles per hour.”

    Me: “Well, sir, that is the speed limit. Was he by himself in the carpool lane?”

    Caller: “No, there were two people.”

    Me: “So, let me see if I understand. Your complaint is that my delivery driver was following the law?”

    Caller: “Yes, and I want him fired, or at least reprimanded. He made me late for work!”

    Me: “…”

    Hypothetical Intelligence

    | Newcastle, UK |

    (I work for a political party and am making polling calls.)

    Me: “Hello, my name is *** and I’m calling on behalf of the *** Party. Do you have time to take a quick survey for us?”

    Caller: “Yes.”

    Me: “Thank you. If there was a General Election tomorrow, who do you think you would vote for?”

    Caller: “There’s a General Election tomorrow?”

    Me: “No, but if there was, who do you think you would vote for?”

    Caller: “I would have trouble getting to the polling station, are you offering a lift?”

    Me: “No… it’s a hypothetical election about who would you vote for.”

    Caller: “Sorry, I have to go to the doctors tomorrow!”

    Me: *gives up*

    Inconvenience Saves The Day

    | London, UK |

    Me: “Thank you for calling **** Pay Per View, this is **** speaking. How can I help you?”

    Customer: “Uh, yeah…I, uh, used up all my credit, and I need you to give me some more.”

    Me: “You can purchase credit on our website, or through the automated system on the phone. Would you like assistance with either of those?”

    Customer: *yelling* “NO! WHAT ARE YOU SAYING?! YOU SAYING I’M STUPID?!”

    Me: “Um, no…I was just offering to–”

    Customer: “WELL, NOW I WANT IT FREE! I DEMAND ¬£20 FREE CREDIT!”

    Me: “I can’t just hand out free credit like that, that’s not how it works. If you have a complaint, I can transfer you to that department–”

    Customer: “NO!” *suddenly quiet* “Where is your office located?”

    Me: “We’re in ****.”

    Customer: “RIGHT! I’M GONNA COME DOWN THERE AND F*** YOU UP! I KNOW YOUR NAME, F***HEAD! I’LL F***ING FIND YOU!”

    Me: “…”

    Customer: “Wait, where is ****, exactly?”

    Me: “Um…about an hour out of the city by bus or car.”

    Customer: “What?! Really? That far? Nah…I’ll probably leave it so. Thanks anyway. Bye.” *hangs up*


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