November Theme Of The Month: Black Friday!

No Fortitude For Longitude, Part 4

| Ohio, USA | Extra Stupid, Uncategorized

(After unlocking the caller’s account and beginning to explain when it can be used.)

Me: “Okay, sir. The account will be unlocked in a half hour.”

Caller: “Okay, I’m in Florida, where y’all located?”

Me: “Sir, we are in Ohio.”

Caller: “Okay. So is that 30 minutes Central or 30 minutes Eastern?”

No Fortitude For Longitude, Part 3
No Fortitude For Longitude, Part 2
No Fortitude For Longitude
No Aptitude For Latitude

Inching Away From Intelligence

| Ireland | Uncategorized

Customer: “Hi. I’d like to return my 13″ laptop please.”

Me: “Alright. Any particular reason you want to return it?”

Customer: “I thought the screen would be bigger, so I want to buy a larger one instead.”

Me: “So you thought your 13″ laptop was going to have a bigger screen?”

Customer: “Yeah. When I was buying it online it said ‘widescreen’.”

Not-So-Fast Forward

| United Kingdom | Uncategorized

(I sell cable TV packages, and talk the caller through set-up. Our service offers a service where you can record programs and pause and rewind TV.)

Caller: “And can it fast-forward live TV?”

Me: “Um, no, it can’t.”

Caller: “I would have thought it could, since it can pause and rewind live TV.”

Me: “Fast-forwarding live TV is a bit different.”

Caller: “Forget I said that.”

Money To Burn

| United Kingdom | Uncategorized

Caller: “I want to know why my gas bill is so high.”

Me: “Ok, well looking at your account history I can see we have billed you accurate readings which show very high daily consumption. How many hours is your central heating in use per day?”

Caller: “I never use my heating since my boiler started smelling of gas.”

Me: “It sounds like you may have a gas leak in the property. I need you to call the gas emergency helpline as soon as you finish this call. Please extinguish any naked flames and try to turn off your electrical appliances if it is safe to do so.”

Caller: “Is the leak causing my high bill?”

Me: “How long have you been smelling gas?”

Caller: “About 5 months.”

Me: “Sir, that is a very dangerous amount of time to leave a gas leak unattended. Why did you not query this earlier?”

Caller: “It didn’t seem important.”

Me: “I cannot stress enough how important it is for you to call the emergency helpline straight away.”

Caller: “Can’t we talk about my bill first?”

Sometimes The Customer Is Right About Being Wrong

| Los Angeles, CA, USA | Uncategorized

Me: “Hi, I’m calling from [Company] verifying that you are looking for information on a loan modification.”

Caller: “I was, until I found out you could you couldn’t help me.”

Me: “Well, sir, I’m not sure why you think that. We have been able to help lots of people. If you would like, I can connect you with a counselor who will be able to let you know what can be done.”

Caller: “You can’t do anything for me.”

Me: “I can assure you that there is something we can do. At least we can provide you with some information.”

Caller: “You can’t do anything unless you are able to invade the Chinese.”

Me: “Excuse me?”

Caller: “The only way you can help me is by invading the Chinese.”

Me: “Well, sir, I think you are right. I don’t think there is anything we can do for you. Have a nice day.”