October Theme Of The Month: Halloween!

Losing Track Of Your Mind

| Illinois, USA | Uncategorized

Caller: “I cannot find my order number or my order. I need the tracking information.”

Me: “Okay. Can I please have your login name so that I can look up your order history?”

(The caller gives their login name and I look up their order history.)

Me: “Ma’am, so that I know we are looking at the same page, can you please tell me what you see?”

Caller: “I see Order Number. I did this already!”

Me: “Okay, ma’am. That number is your order number.”

Caller: “Oh, okay. It said Order Number, but I wasn’t sure that’s what it meant.”

Me: “Okay, so let’s track your package. I see that the package has been delivered on the 5th, which was 20 days ago.”

Caller: “Oh? Who signed for it?”

Me: “The initials say **.”

Caller: “Oh, so it was me! I just can’t seem to find that package around here. Could your computer tell me where I put it?”

No Charge For This Call

| Manhattan, KS, USA | Uncategorized

Me: “Thank you for calling Business Care. How may I help you?”

Caller: “Yea, hi. Just a quick question…y phone is about to die. Is there a way you guys can, like, charge my phone on your guys’ end?”

Me: “Uh, no it needs to be plugged in.”

Caller: “Oh darn, thought there was a way…are you sure?”

Me: “I’m pretty sure.”

Caller: “Couldn’t you at least try?”

Forgetting The Juicy Details

| Miami, FL, USA | Uncategorized

Me: “Thank you so much for calling [company name]. How may I help you today?”

Customer: “Hi! My phone is not working. I need you guys to send me a new one!”

Me: “Sure, I’ll be more than happy to assist you with that. First, I need to ask you some questions. Is your phone water damaged?”

Customer: “Not at all! I’m really careful with my phones.”

Me: “Okay, good. Ma’am, has the phone been dropped?”

Customer: “No.”

Me: “Then what happened to the phone, ma’am?”

Customer: “My little son dropped my phone on his apple juice.”

Me: “Ma’am, I asked you before if your phone was water damaged.”

Customer: “Well, you said water, not juice. It’s not the same, is it?”

At The Corner Of Me & Myself

| Exeter, UK | Uncategorized

Customer: “I’m looking for a taxi in my town please.”

Me: “Okay. Where are you, sir?”

Customer: “In my living room.”

Me: “Which town are you in in?”

Customer: “The junction by the nursing home.”

Me: “No…which town are you in, please?”

Customer: “You’re not very bright, are you?”

Imagine If It Had Been India…

| Canada | Uncategorized

Caller: “So, where are you located?”

Me: “Canada.”

Caller: “Oh my God! I’m speaking to Canada!”

Me: “Yes.”

Caller: “Wow, you speak English really good!”

Me: “Uh, thank you?”

Caller: *yells to husband excitedly* “Hey Bobby! I’m speaking to a foreign country!”

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