Sometimes The Customer Is Right About Being Wrong

| Los Angeles, CA, USA | Uncategorized

Me: “Hi, I’m calling from [Company] verifying that you are looking for information on a loan modification.”

Caller: “I was, until I found out you could you couldn’t help me.”

Me: “Well, sir, I’m not sure why you think that. We have been able to help lots of people. If you would like, I can connect you with a counselor who will be able to let you know what can be done.”

Caller: “You can’t do anything for me.”

Me: “I can assure you that there is something we can do. At least we can provide you with some information.”

Caller: “You can’t do anything unless you are able to invade the Chinese.”

Me: “Excuse me?”

Caller: “The only way you can help me is by invading the Chinese.”

Me: “Well, sir, I think you are right. I don’t think there is anything we can do for you. Have a nice day.”

Hysterically Wrong

| Portland, OR, USA | Uncategorized

Customer: “Please connect me to the Dental Clinic. I need a hysterectomy.”

Me: “Are you sure you want the Dental Clinic? They don’t do hysterectomies there.”

Customer: “Just connect me. I think I have that part of the body figured out by now.”

Too Lazy Even For The Devil’s Playthings

| Allentown, PA, USA | Uncategorized

Customer: “How do I send a picture from my phone?”

Me:  “I can definitely help out. Is the picture in your inbox or in your images?”

Customer: “Images.”

Me: “Great. Highlight the image you want to send, press the Options key, and select Send as MMS.”

Customer: “Why the h*** do I have to do all the work?”

Taking It Down To The Wire

| USA | Uncategorized

Customer: “My computer says I didn’t pay my internet bill and it won’t let me do anything. I just paid my bill!”

Me: “Well, lets take a look and see what is happening with this.”

Customer: “I make my living off the internet! Hurry up!”

Me: “Ma’am, I’m afraid my records show that you don’t have internet as one of your services through this company.”

Customer: “I pay a lot of money every month for this d*** service! You need to fix this and fix this now! I have been a customer of yours for years!”

Me: “Can you please read me the message that is appearing on your computer monitor?”

(Customer reads me message.)

Me: “It appears that you indeed do not have internet service through us because the message you just read included someone else’s wireless account number. Ma’am, you are using someone else’s internet service.”

Customer: “Why did you shut me off then?”

Me: “We didn’t shut you off. We shut off someone else’s account for a delinquent balance and that was the account that you were stealing internet from.”

Customer: “Well, just turn it back on then. I need my internet.”

Me: “I can turn it back on in one of two ways. One: you pay for your own internet. Two: you pay for your neighbors internet to be turned back on so you can continue using something you aren’t supposed to be.”

Customer: *hangs up*

Safe To Assume There Are No Insecurities Here

| Los Angeles, CA, USA | Uncategorized

(After taking the customers name, phone number, credit card info.)

Me: “To finish creating your account, I need an answer to a reminder question. In what city were you born?”

Customer: “That is way too personal.”

Me: “Okay. We have a few other questions. What is your pet’s name? What is your favorite television show? What is your favorite pastime?”

Customer: “Ask me my favorite pasttime.”

Me: “What is your favorite pastime?”

Customer: “Making loooooooove.”

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