Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Filled With Creamy Justice
    (1,952 thumbs up)
  • July Theme Of The Month: Animal Madness!
    Submit your story today!

    Wouldn’t Want To Be In Their Shoes

    | Stockholm, Sweden | Bizarre, Family & Kids

    (I work for the post office at their retail support. We take calls from our retail stores. Outside of every store there are postboxes. They are locked with a special key that only post office employees have. It’s a Saturday afternoon.)

    Me: “Welcome to retail support. You are talking to [My Name]. What can I help you with?”

    Caller: “Hi. It is [Name] from [Retail Store]. There are two guys here and they have a question. You see, they were fighting outside and one of them got so angry that he took the other person’s shoes and put them in the postbox. So, they wonder what we can do?”

    Me: “Excuse me… Did you just say someone put another person’s shoes in the postbox?”

    Caller: “Yeah, I know. I can’t stop laughing. One of the guys’ dads is here and wonders if there is anything we can do?”

    Me: “Yeah. I can send someone out to your store to open the postbox for them. But, since the customer himself has put something in the box that shouldn’t be there, they will be charged. Else they will have to wait till next time the box will be emptied.”

    Caller: “Okay. Wait a second.”

    (The employee gives the information to the customer and comes back to me.)

    Caller: “They say they will wait until Monday for it to get opened. Thank you for your help. Bye!”

    Me: *feeling confused* “Bye…”

    Coworker: “Did I just hear what I thought I heard?”

    Me: “Yep…”

    Credited Childsplay

    | USA | Crazy Requests, Family & Kids, Theme Of The Month, Top

    (I work for a service that answers phones for TV commercials. One commercial in particular is giving us all fits! It is for a cup that freezes sweet liquids into slush-ice. The kids have been calling in, in DROVES, trying to get one. The offer is to be paid with a credit card and you have to be 18 or over to get it. This caller sounds like a five year old.)

    Me: “Thank you for calling for [Cup Product]! How may I help you?”

    Caller: “Yeah. I wanna [Cup Product] thing.”

    Me: “Ma’am, do you have a credit card?”

    Caller: “Yeah. It’s 123456789.”

    Me: “I’m sorry, but that is not a card number. How old are you?”

    Caller: “Uh… I’m a hundred.”

    Me: “Ma’am, please get your mommy to come to the phone. If you want a [Cup Product], you have to have an adult with a credit card.”

    Caller: *getting crafty* “Uh, well, I already ordered it an’ used my Mommy’s—uh, my card. So, you can send it. Okay?”

    Me: “Now look, honey… You need to have an ADULT come to the phone. Go get someone older.”

    Caller: “Okay.”

    (There is the sound of the receiver being put down, then instantly picked up again. I hear the same voice, now pitched much lower.)

    Caller: “Hello? This is my Daddy. Please send me the [Cup Product] thingy, please!”

    His Account Just Got Axed

    | Adelaide, SA, Australia | Money, Technology, Wild & Unruly

    Me: “Welcome to [Bank]. This is [Name]. How may I help you?”

    Customer: “This d*** ATM wont give me my money, and now it’s eaten my card! I want you to get it back! NOW!”

    Me: “Okay, sir. May I have you member number please?”

    (The customer confirms the details.)

    Me: “I can see here, sir, that you have used another bank’s ATM, and that you entered the wrong PIN three times?”

    Customer: “It’s not my d*** fault I got my cards mixed up. Just get my card back!”

    Me: “Unfortunately, sir, we are unable to access that machine for you. It does not belong to our bank, and you have used a machine that is not attached to another bank branch, so the card has been cancelled. I can order a new one straight away, but I need to advise you that there will be a fee.”

    Customer: “No. YOU will get my card back right now, or I will go to my car, get my axe, and chop up this machine!”

    Me: “Okay, sir. Go ahead.”

    Customer: “What, what…? But I said that I’m going to get an axe!”

    Me: “I know you did, on someone else’s ATM, so it doesn’t really affect us does it? I should let you know that I have made notes of the threat you just made, though.”

    Customer: “I’ll close all my accounts! I’ll go to the branch right now.”

    Me: “You WILL close your accounts, sir. And I see from your notes that this was your final warning about threatening behavior. However, I suggest that you don’t approach any branch or staff member again, as you apparently have an axe. The police will be notified the moment you step foot in any of our branches. You will be sent a cheque in the mail. Thank you for calling [Bank].”

    That’s Racism In Black And White

    | SD, USA | Bigotry

    (The company hires in groups and trains people in a class like settings. After a month of training we’re finally let out on the phones.)

    Coworker: “Hello. Thank you for calling [Company Name] Customer Care. This is [Name]. How may I help you?”

    Customer: “Oh my gosh! I’m so happy to finally be talking to a white person!”

    (My coworker is Native American and Indian!)

    This Is Why We’re In A Recession, Part 27

    | USA | Extra Stupid, Money

    (I work at a call center for a major department store’s credit card – a card you can only use in that specific store. You could also make your monthly payment for the card in person at the store. On a rare occasion this can cause a small bit of confusion to some customers.)

    Me: “Thank you for calling [Store Name] credit. This is [My Name]. How can I help you today?”

    Customer: “I just received a bill from you for something I’ve already paid for! You need to fix this right now!”

    Me: “I’m very sorry for the confusion. Let me look at your account so we can get this straightened out. It says you purchased [quite expensive item] on [date]. Do you remember purchasing this item?”

    Customer: “I already told you I did, but I’ve already paid for this!”

    Me: “Did you pay cash in the store, but the clerk charged your card accidentally when they entered your personal information for your warranty?”

    Customer: “No! I didn’t pay cash! I put it on my card! I shouldn’t be getting a bill from you!”

    Me: “So, it was charged to a different credit card, not your [Store] credit card?”

    Customer: “Are you stupid? I used my [Store] credit card, but I’ve already paid for this. I’m not paying for it again!”

    Me: “I apologize for asking so many questions. I just want to make sure I understand you correctly so I can solve your problem. You used your [Store] credit card to make the purchase. Did you also make a payment to your card in the store?”

    Customer: “Why would I do that? I already paid for it WITH my card! Why would I give you any more money?”

    Me: “Ma’am, you do understand that when you pay for an item with your credit card, you’re signing an agreement to pay for your purchase later? A credit card is sort of like a loan so you can make the purchase you want today, and then make small payments on it over time.”

    Customer: “That’s the dumbest thing I’ve ever heard! What’s the point of having a credit card if I still have to pay for what I’m buying?!”

    Related:
    This Is Why We’re In A Recession, Part 26
    This Is Why We’re In A Recession, Part 25


    Page 10/133First...89101112...Last