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    Just Got Servered

    | UK | Geeks Rule, Liars & Scammers, Technology

    (I am answering phones at a company which provides a free trial service of our main product, which we mostly sell to other businesses. Unfortunately, what many people who sign up for the trial want to do is to run ‘Minecraft’ servers, and rarely ever pay us at the end of the trial, so we institute a policy of not allowing game servers of any sort of our trial.)

    Me: “[Company]. This is [My Name]. Can I help you?”

    (The caller is pre-pubescent.)

    Caller: “Uh, I work for Mojang…?”

    Me: “No. No, you don’t.” *click*

    (My coworkers look over and stare at me for a bit. I explained, but am interrupted by the phone ringing again from the same number. I switch on the speakerphone.)

    Me: “[Company]. This is [My Name]. Can I help you?”

    Caller: “Hello, Uh, I work for Mojang. I’d like a free trial…?”

    Me: “Certainly. I’ll just need you to send us an email from your Mojang email address.”

    (I keep a straight face and voice while the rest of the office cracks up in the background.)

    Caller: *click*

    (He emailed and called in a few more times trying to get a trial, at first claiming to be from Mojang, then claiming to be from his dad’s company. We somehow saw through his cunning ploy each time. He finally fessed up that he was twelve and just wanted to play ‘Minecraft.’ We thanked him for his honesty, but did not give him a trial.)

    Big Brother Is A Big Bother

    | FL, USA | Crazy Requests, Extra Stupid, Politics, Technology

    (Our company sells high-tech gadgets for use with RC planes and helicopters, such as GPS locators and infrared sensors.)

    Customer: “Hello. I’m trying to order your GPS unit, but I don’t want to put my credit card number online.”

    Me: “I’m sorry, sir, but I don’t have a way to take a credit card order over the phone. The only thing I could do is bring up the website and enter it there myself.”

    Customer: “Well, I’m not putting my credit card number out on the Internet!”

    Me: “Sir, I can assure you that entering your credit card information on our encrypted website is much more secure than reading it off to me over the telephone. But we also take PayPal, if you don’t want to involve your credit card at all.”

    Customer: *grumbling* “Okay.” *hangs up*

    Coworker: *overhearing the conversation* “Did someone have a security issue with the website?”

    Me: “No, he just wants military satellites to be able to track his model airplane’s precise location… but he’s afraid of e-commerce.”

    Honesty Unplugged

    | Winnipeg, MB, Canada | Extra Stupid, Technology

    Caller: “Hello, my— Oh, s***, wait. Never mind, I forgot to plug it in. I swear I’m getting dumber every year.” *click*

    Me: “… Well, all right, then.”

    (Wrong numbers notwithstanding, that was the shortest call of my career.)

    Their Service Is Undead

    , | San Antonio, TX, USA | Awesome Customers, Geeks Rule, Technology

    (The customer is calling us to let her know her services are out.)

    Me: “Aha. It looks like the network box for the house just lost contact with us. There isn’t anything in its logs showing us the power went out, so I think we should be all right.”

    Caller: “Oh, okay. What causes that, anyway?”

    Me: “It could be any number of things. Short-term loss of power, the box gets a quick enough surge of power to confuse it—”

    Caller: “Aliens?”

    Me: “I’m not ruling that out either. That reminds me. I need to pick up some foil on the way home. Thanks.”

    (The caller and everyone on her end of the call burst out laughing at that. We continue on, and we’re setting the ticket up.)

    Me: “Okay, I’ve got the green light to send the tech out tomorrow morning.”

    Caller: “Hang on a second. I’ll put my friend on. She’ll be here tomorrow to meet the tech.”

    (The caller puts her friend on the line. I get her contact info and add it to the ticket.)

    Me: “Are there any access restrictions like dogs on the property, a locked fence, anything like that?”

    Friend: “I think there might be zombies in the yard. Is that going to be a problem? I think she’s also got a vampire stalking her that might be in her yard.”

    Me: “Don’t worry. Our techs have everything they need on their truck to handle anything. About the vampires: they should have some stakes and garlic on the truck, unless it’s a Twilight-type vampire in which case they have whiskey and a Motorhead CD just in case.”

    (The caller and her friend start laughing even harder. I submit the appointment.)

    Me: “Ma’am, I want to thank you both for choosing [Provider]. We look forward to seeing you tomorrow. On a side note, this call just made my night. Thanks, you two.”

    This Caller Has No Hang Ups

    | USA | Rude & Risque, Spouses & Partners, Theme Of The Month

    (I work in retention for a major credit card company. One of the strictest rules in our department is that, while you can suggest strongly that a customer hang up or call back, you cannot drop the call.)

    Customer: “I was wondering if we could talk about my interest rate. I was noticing on my last- OH, GOD!”

    Me: “I’m sorry?”

    Customer: “OH! OH, GOD!”

    Me: “Ma’am, are you all right?”

    Customer: “I’m fine. My husband just fondled my breast.”

    (I turn bright red and her breathing becomes heavy.)

    Customer: “OH, GOD, YES!”

    Me: “Ma’am, if this is a bad time…”

    Customer: “NO! I was saying, on my last statement, I noticed that my APR… OH, OH, OH, GOD, YES!”

    (From the grunting and moaning on the other end of the line, I deduce that this is not just… um… a fondle. All this time, the woman keeps telling me that she wants to know if we can lower her APR. I finally had to mute the phone, turn down the mind-blowing orgasm that my customer was having and then answer her questions when she could focus again. Most awkward moment ever.)

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