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  • Had It Up To Their Neck With Bad Customers
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    Don’t Have A Cow Man

    | Canberra, Australia | Food & Drink, Top

    (It is a very busy morning and I am the only one on staff. A customer cuts past the line and starts asking about soy milk quite angrily.)

    Customer: “I need soy milk. I’m vegan.”

    Me: “I can’t guarantee that the milk is 100% vegan, sir.”

    Customer: “Show me your soy milk! Hurry up!”

    (I leave the coffee machine and get one for him.)

    Me: “We have [brand] soymilk. Is that okay?”

    Customer: “What are the ingredients? Hurry up! I’m vegan.”

    Me: “Soy juice, sir. You can read it if you want and see if it’s okay for you.”

    Customer: “I don’t have time to read! You read it for me! I’m vegan!”

    Me: “I don’t have time to read it for you. I’m busy serving the 10 people you pushed in front of.”

    Customer: *waving bottle* “I need you to read it! I’m a vegan!”

    Regular customer: “Shut the f*** up and go buy your own Soy milk then.”

    Customer: “You can’t say that to me!”

    (The vegan guy throws the soy on the counter and storms off.)

    Me: “Thanks guys.”

    Regular Customer: “Can I have a latte on light milk? You don’t have to read the ingredients. I’m pretty sure it came from a cow.”

    The Land Of The Free From Thought

    | London | Food & Drink, Tourists/Travel

    (I work in a cafe popular with tourists. During one afternoon I see an American man lighting a cigarette. We have a smoking ban in the UK that bans smoking in all public places.)

    Me: “Excuse me sir, but I’m afraid you’ll have to smoke that cigarette outside.”

    Customer: “Why?”

    (I explain the smoking ban to him.)

    Customer: “That’s bulls***! That’s a breach of the First Amendment!”

    Me: “Sir, I have no idea what that is, though I think it’s something to do with free speech.”

    Customer: *shocked* “How can you not know the First Amendment? It’s the law!”

    Me: “It’s your law, judging by your accent. We have a completely different set of laws.”

    Customer: “England has its own laws?”

    Deliver Us From Stupidity

    | Dundee, UK | Food & Drink

    Caller: “Hello, I was wanting a delivery to [address]. Can I get two roast beef sandwiches?”

    Me: “I’m sorry, we don’t actually do deliveries.”

    Caller: “Liar! Why would you even have a phone number in the first place then?”

    Don’t Ask For Chocolate Drops

    | New Jersey, USA | Funny Names, Rude & Risque

    (A customer arrives at the drive-thru window.)

    Customer: “I’m so sorry, I’m not sure what it is I want, but I know it’s flat and it has caramel and whip cream and it’s a cappuccino.”

    Me: “I think I know what you want. It’s blended and frozen, like a milkshake but with coffee.”

    Customer: “Maybe, I’m just not sure. I always get my granddaughter to order it for me because she speaks the coffee language.”

    (This goes on until I convince her to just come to the window and describe it to me in person. One of my fellow baristas helps her to realize that she does, in fact, want what I think she wants).

    Customer: “Yeah, one of those crappuccinos. That’s it…”

    When Requests Have Both A Positive And A Negative Side

    | Manchester, CT, USA |

    (The power has gone out in the cafe.)

    Customer: “I’d like a soda, please.”

    Me: “I’m sorry, but since the power is out, we can only sell bakery products from the window.”

    Customer: “Oh, that’s okay. I only wanted to use the wi-fi, anyway.”

    (He sits in the corner, but comes back a few minutes later.)

    Customer: “The wi-fi seems to be down. Could you reset it?”

    Me: “No. sir. The power is out, so the wi-fi won’t work until it comes back on.”

    Customer: “Don’t you have batteries for it?”


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