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  • When Customer Service Mutates Into Something Else

    , | NC, USA | Bizarre, Geeks Rule, Pets & Animals

    Me: “My name is [Name]. How may I help you?”

    Customer: “One moment, please.”

    Me: “Let me know if you have any questions.”

    Customer: “What came first the chicken or the egg?”

    Me: “The egg. So the chick could hatch.”

    Customer: “Where did the egg come from then?”

    Me: *shrugs* “Mutant ostrich.”

    Reached Their Tea Total

    | NY, USA | Bizarre, Food & Drink

    Customer: “Hello. Do you have any tea?”

    Me: “Yes. Caffeinated teas: we have an English breakfast black, an  Earl Grey, and a China green. Herbal: we have mint, hibiscus, peach, and chamomile.”

    Customer: “That’s too overwhelming.” *walks out*

    H2-D’oh! Part 2

    | VA, USA | Extra Stupid, Food & Drink

    (At my store, cashiers shout to the barista which drinks have been ordered. The exceptions to this are water and soda; customers get cups for that and are directed to the soda fountain.)

    Cashier: “Can you make my customer a caramel latte?”

    Me: “You got it!”

    (I make the drink, and a woman walks up to the counter.)

    Customer: “Is this mine?”

    Me: “A caramel latte?”

    Customer: “Thanks!”

    (She takes it and leaves. Ten minutes later, she comes back to the counter.)

    Customer: “I don’t think this is what I ordered.”

    Me: “Oh, I’m so sorry. I’ll remake yours. What did you order?”

    Customer: “Oh, I ordered water.”

    Me: *speechless*

    (Another customer walks up to the counter.)

    Other Customer: “I don’t mean to bother, but I ordered a caramel latte a long time ago. Is it ready yet?”

    Me: *internally screaming*

    Related:
    H2-D’oh!

    The Sad (Pro)State Of Service

    | Adelaide, Australia | Bad Behavior, Food & Drink, Health & Body, Spouses & Partners

    (I work as a waitress in a small and very busy beach side cafe which attracts a somewhat pretentious crowd.)

    New Colleague: “I’m not sure what that man at table one wanted. He was mumbling a lot.”

    Me: “Oh, don’t worry. I’ll ask.”

    Customer: “Oi, you! Can I get the bill?!” *does ticking bill sign in air*

    Me: “When you’re ready, sir, just come to the front and we can sort it out up there.”

    Customer: “Yeah, I know that but I want the bill here.”

    Me: *grits teeth* “… Sure.”

    (I bring the customer his bill. The customer’s wife waves me aside as her husband exits with a weird waddle in his step.)

    Wife: “Don’t worry, dear. No man is pleasant to be around after a prostate exam.”

    Getting Owned By The Owner, Part 6

    | Brighton, England, UK | Awesome Workers, Criminal/Illegal, Food & Drink, Wild & Unruly

    (I’m a waitress at a café. We have a really moody customer who just keeps complaining about everything. He asks for the manager but our owner, who is usually really sweet, kind, and caring, goes out to him. The customer and his daughter are sitting at our pavement area. I follow to clear some tables.)

    Owner: “Sir, I’ve been told there’s a problem. How can I help?”

    Customer: “It’s ridiculous! I wanted a can of drink and you only have bottles; my sandwich was so over-filled half of it fell out when I bit it; and my daughter’s milkshake is so cold she can’t drink it! We asked for…”

    (Just then we hear shouting coming from another restaurant about 10 doors down.)

    Other Café: “Stop him! Stop the kid on the bike! He stole my bag!”

    (My boss suddenly flings her arm out and smacks the kid on the bike in the face with the tray she’s holding, sending him flying off his bike, with the stolen bags around his wrist. Everyone just stops what they’re doing and stares, silently. The other café customers come running and we soon hear police sirens. My boss then turns to the grumpy customer.)

    Owner: “You were saying, sir?”

    Customer: “Er… you know what? It’s a bit crazy now. I think we’ll just go…”

    Related:
    Getting Owned By The Owner, Part 5
    Getting Owned By The Owner, Part 4
    Getting Owned By The Owner, Part 3
    Getting Owned By The Owner, Part 2
    Getting Owned By The Owner

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