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  • August Theme Of The Month: Best. Customer. Ever!

    Closed Store, Open Kindness

    | NC, USA | At The Checkout, Awesome Customers, Money

    (We close in five minutes and since it has been a slow night, my coworker and I have turned off the lights in the cases and wrapped the pastries. A customer walks in and my coworker turns on the lights in the cases.)

    Customer: “Are you closed?”

    Me: “No, sir. We close in just a few minutes.”

    Customer: “Oh! I’m so sorry. I just need to pick up some coffee beans and dessert. I’ll be fast!”

    Me: “Don’t worry, you’re okay.”

    (I get his coffee beans while my coworker cuts him a slice of cake. She goes to the back to wash the knife while I ring him up.)

    Me: “Your total is [total.]”

    Customer: “Here you go.” *hands me his credit card* “I am so sorry; I thought you closed at 9:00.”

    Me: “It’s no problem, really.”

    (He looks into the tip jar, which is empty because we have already split the tips.)

    Customer: “Oh, your tip jar is empty. Well here, you two can split this.” *drops money into jar*

    Me: “Thank you, have a good night!”

    Customer: “You too!”

    (I expected a dollar in the tip jar, but it was a $10 bill!)

    Heat Rises As IQ Falls

    | Long Island, NY, USA | Crazy Requests, Food & Drink

    (We have a convection oven for heating up pastries and sandwiches. Some people mistake it for a microwave oven. One day, a customer who has already purchased her drink comes up to me.)

    Customer: “Excuse me, but this drink is not hot enough. Can you heat this up in your microwave?” *points to our oven*

    Me: “Sorry, but I can’t do that since that’s a convection oven. However, I can remake the drink to be hotter for you.”

    Customer: “No, I don’t want you to remake it. I just want you to heat it up a little more. Are you sure you can’t do it?”

    Me: “Ma’am, that thing we have over there is a convection oven. Your cup will catch on fire if I put it in there.”

    Customer: *blankly stares at me for several seconds* “…So you can’t do it?”

    Me: “Not unless you want your drink engulfed in flames.”

    Customer: “Oh…” *leaves the store, still confused*

    Yukon Not Steal It

    | Strasbourg, France | Canada, Criminal/Illegal, Family & Kids, Language & Words, Tourists/Travel

    (I’m Canadian, but I’m visiting my French cousin and helping him do some repairs on his cafe. While we’re working, a large family passes by, obviously lost. I’m wearing a shirt with a large Canadian flag on the back.)

    Mother: “Excuse me! I’m sorry to bother you, but are you Canadian?”

    Me: “Yes, I am.”

    Mother: “Thank god! We’ve been lost for hours.”

    (She shows me her map. Ultimately, I work out they’re trying to cross the border into Germany, but got lost trying to find out how to get there.)

    Father: “Good thing the signs are all in French, or else we wouldn’t have managed to find our way around anywhere!”

    Me: “Yeah, it sure makes things easier for Canadians, eh?”

    (Suddenly, there’s a scuffle behind me. My cousin comes out dragging two of their sons behind him.)

    Cousin: “They were trying to steal bottles of juice! I heard them planning it!”

    Son #1: *to Son #2* “Well, how was I supposed to know they speak French here? They all sound so different!”

    (Quebecois and French speakers do sound somewhat different, but angry mothers are universal!)

    Related:
    Yukon Call Them
    Yukon See It On A Map, Part 3
    Yukon Not Spend It
    Yukon Not Believe This Juan

    Beauty Is In The Eye Of The Bequeather

    | Sydney, Australia | Awesome Customers, Time, Top

    (Most customers at the café where I work are regulars, including an older couple who comes in every Saturday. The wife is slightly disabled and has a mild facial disfigurement. She has previously complimented me on a certain necklace I wear. Today, I’m not exactly in a good place. While I am washing up, she comes to the side of the shop and calls me.)

    Wife: “I want to see you when you get a moment!”

    (When I go to clean the tables, I walk over to her table.)

    Me: “You wanted to show me something?”

    (The wife hands me a small bag. Inside is an assortment of beautiful gold jewellery with sparkling stones.)

    Me: “Oh, they’re so beautiful! Thank you for showing me these!”

    Wife: “Keep them.”

    Me: “I’m sorry?”

    Wife: “I bought them for you.”

    Me: “For me? Are you sure?”

    Wife: “Yes, I ordered them for you. Do you like them?”

    Me: “Of course I do… thank you. I’m very touched.”

    Wife: “It’s alright, darling. You’re a beautiful girl, and I want to help you if you need it!”

    (It’s moments like these that remind me there’s still good in the world.)

    Don’t Tip Her Off

    | Australia | At The Checkout, Bizarre, Food & Drink, Money

    Customer: “I’ll have my ciabatta loaf and a small latte.”

    Me: “That comes to $9.90.”

    (The customer hands me a $10 dollar bill, and I give her 10 cents change. Then, she produces her loyalty card. I see that she is up for a free coffee.)

    Me: “Oh, you’re due for your free coffee. I’ll give you some extra change back.” *I hand her the extra change*

    Customer: “No! I don’t want it! I don’t want the money!”

    Me: “But you’ve earned a free coffee.”

    Customer: “I come in here EVERY time and I order a ciabatta loaf and a coffee, and it comes to $9.90. I give you a $10 note, and I give you a 10 cent tip!”

    Me: “Oh, I’m sorry… did you want to save your free coffee for another day? It’s alright. I can—”

    Customer: “No, it’s NOT alright! I didn’t want the free coffee! I don’t want it! You don’t get your 10 cent tip today!”

    Me: “Okay… well, I’ll just have to wear that.”

    Customer: “Stupid woman. You don’t get your 10 cent tip today!” *leaves*

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