Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • God Loves Little Girls Who Stand Up For Others
    (2,556 thumbs up)
  • October Theme Of The Month: Coupon Complications!
    Submit your story today!

    Don’t Read, And Pay The Price

    | Moncton, NB, Canada | Crazy Requests, Extra Stupid, Language & Words

    (Our policy is, and has always been, that 30-days notice is required to cancel any service; this is clearly noted on all customer bills.)

    Customer: “Why am I being charged an extra 30 days for service I didn’t use?”

    Me: “Sir, you called on March 21 and requested that the account be closed on the 30th.”

    Customer: “So?”

    Me: “Well, 30 days’ notice is required to cancel any service. It’s indicated on every bill you receive—”

    Customer: “What? You expect me to read?!”

    EBT For HBO

    | CT, USA | Criminal/Illegal, Money, Movies & TV

    (A customer has called to make a payment with a credit card.)

    Me: “Yes, ma’am, your bill total is [amount]. What credit card will you be using today?”

    Caller: “My credit card number is…”

    (The caller starts reading off a credit card number that starts with the number 5, which is a Mastercard, but I notice that what she is reading is over 16 digits long.)

    Me: “I’m sorry ma’am, but the credit card number you gave me is too long. Is it a Master Card?”

    Customer: “No, it’s EBT.”

    Verbal Abuse Of Contract

    | Houston, TX, USA | Crazy Requests, Extra Stupid, Money

    Me: “You have a 24-month contract. If you cancel before the end of the agreement you will have an early termination fee.”

    Customer: “I am telling you verbally to cancel the contract. So you can’t charge me a fee.”

    Me: “Ma’am, you signed the contract. It is binding. Do you recall signing the contract when your service was activated?”

    Customer: “Yes, I signed the contract. But it’s void because I’m telling you verbally to cancel it.”

    Me: “Telling us to cancel the contract does not void it. That’s like calling my mortgage company and saying my contract is invalid and I don’t owe any more payments because I am telling them verbally it’s cancelled.”

    Customer: “But I am saying it. Verbally. So now I don’t have a contract.”

    (I sent her a copy of her contract. Hopefully someone helped her to understand what a contract was.)

    Old TV’s Are Going Down The Tubes

    | Belgrade, Serbia | Extra Stupid, Movies & TV, Technology

    (My cable company has been offering to replace outdated external tuners, free of charge, for our customers who possess a newer generation of TVs. Not everyone does, however. They usually get mad because their TVs are not up to standards. This customer has an antiquated CRT TV.)

    Me: “Ma’am, your TV does not support this new technology. I’m sorry.”

    (I bring up my tablet and flag her as ‘incapable of supporting.’)

    Customer: “But you didn’t even look behind the TV. How can you know right from the door?”

    Me: “Because TVs with cathode ray tubes do not have the tuner and the access port I need to insert this module.”

    Customer: “But the TV is new. I bought it six months ago. Your message said that TVs bought three years ago or sooner have this.”

    Me: “No, ma’am. It says models no older than three years. It also says that those TVs have to be LCD, plasma or LED. Not CRT. This TV just does not have the hardware.”

    Customer: “Well, you’re a rude young man. I bet that you are just lazy. You want to finish work sooner, and go home and play those horrible video games.”

    (Losing patience, I show her how the module looks.)

    Me: “If I could replace your external tuner with this, I would.”

    (The customer snatches the module out from my hand and goes to the TV.)

    Customer: “I will show you that you can. You’ll see, you rude boy.”

    (She proceeds to try to shove the CA Module into every single hole in her TV casing that it has. She screams in triumph and looks at me.)

    Customer: “There! See, it fits.”

    Me: “Ma’am, that’s a cooling hole…”

    Socket To Him

    , | IA, USA | Extra Stupid, Technology

    (I take calls from customers about billing and any cable troubleshooting.)

    Me: “Thank you for calling [Cable Company]; how can I help you?”

    Customer: “Your cable has blown up my TV! All I have is a black screen. The TV won’t even turn on. Your equipment is cheap, and you’re a bad cable company!”

    Me: “Sir, let me see if I can help you.”

    Customer: “I don’t think so; you are all stupid!”

    Me: “I don’t see any outage reported in your area. Can you tell if your cable box has any lights on it?”

    Customer: “Yes, it has a red and yellow one. But you have blown up my f****** TV! You’ll have to pay for it.”

    Me: “Sir, can I have you pick up the remote and push the TV button, and then the power button?”

    (Note: If the TV is just turned off, this will turn it on.)

    Customer: “Nothing, I still have a black screen. This is a new TV. I spent good money on it!”

    Me: “I understand, sir. Let’s start with simple things and work our way up so maybe we won’t have to send a tech out.”

    Customer: “You’ll have to pay for my TV; that’s what you’ll do!”

    Me: “Are there any kind of lights or buttons lit up on your TV?”

    Customer: “No, you blew it up.”

    Me: “Can I have you just check to make sure it is still plugged in?”

    Customer: “I never unplugged it; of course it’s plugged in. But if it will make you happy…”

    (He sets the phone down and I hear him swearing in the background and the TV come on.)

    Customer: “Forget it. I’ll… fix it myself.” *click*

    Page 1/3123